Oracle Proactive, Automated Support

While budgets shrink or remain the same, IT organizations have growing demands to support new applications, processes, and implementations. As a result, these organizations spend more time putting out fires and dealing with problems at the expense of managing their IT systems in the most efficient way possible.

Oracle Support provides access to hundreds of proactive, automated support tools and resources to help alleviate this challenge. These tools are available with your Oracle Premier Support subscription and are designed to increase IT staff productivity and decrease maintenance and support costs by leveraging technology solutions to help automate maintenance processes. Our proactive support tools offer personalized, collaborative capabilities that can help you manage system change, performance and upgrades as well as diagnostics to prevent potential issues.

My Oracle Support, our exclusive Web support portal, is your single point of entry for access to these tools and resources.

Make sure you are getting the most value from you Oracle investments and leverage these resources to help drive greater efficiencies throughout your IT organization.

	CAPABILITIES
	Change Management (PDF): Automated tools and best practices to assess, analyze effects, and set up changes that help minimize disruptions to your business. Diagnostics (PDF): Oracle Support has developed more than 500 tools and scripts that combine a user-friendly interface with a powerful set of tests designed to prevent downtime and increase performance and productivity. Performance Management (PDF): Tune and optimize the performance of your Oracle environment. Upgrade Management (PDF): Tools to simplify the upgrade process and free IT staff resources. Resources include access to tools, documentation, packaged upgrade kits, and insightful lessons learned.

	ADDITIONAL RESOURCES
	My Oracle Support: Gain instant access to the latest support management tools, information, forums, communities and product alerts through this web-based, next-generation support portal that gives you a single point of entry for all your interactions with Oracle Support. E-Business Suite Diagnostic Framework: Gather and analyze information and produce test results to expose issues before they become problems. Oracle Maintenance Wizard: Eliminate many of the challenges associated upgrades with these automated, simple, and standardized tools which systematically guide you through the entire Oracle E-Business Suite maintenance and upgrade process. Oracle Remote Diagnostics Agent: Speed time to resolution with a suite of data collection and diagnostic scripts that aid in analysis and support of Oracle server technology products.