Oracle Remote Diagnostics Agent

Predict. Prioritize. Prevent.
Oracle Remote Diagnostics Agent (RDA) provides a suite of data collection and diagnostic scripts that aid in analysis and support of Oracle products. This powerful diagnostic resource can help you predict system behavior, prioritize your actions, and prevent potential issues from occurring.

Use RDA to speed time to resolution by reducing need for additional questions about technology stack and application environment when working through service requests with Oracle Support.

Support diagnostics and other proactive tools are designed and developed in close collaboration with product development and support experts to utilize their product knowledge and experiences. These tools and resources are included as part of your annual Oracle Premier Support subscription.

BENEFITS

Here are a few examples of the capabilities available to Oracle E-Business Suite and Oracle technology customers. With RDA, you get:

Assistance with installation, upgrade, and setup
Identification of multiple issues in one test
Minimized downtime by resolving potential issues before they occur
Resolution of known issues
Collection of complete and accurate technical information in a single step
Use of analytical tools to simplify resolution

	ADDITIONAL RESOURCES
	Oracle Proactive Support Tools: Use these personalized, collaborative capabilities to help manage system change, performance and upgrades as well as diagnostics to prevent potential issues. My Oracle Support: Gain instant access to the latest support management tools, information, forums, communities and product alerts through this web-based, next-generation support portal that gives you a single point of entry for all your interactions with Oracle Support. E-Business Suite Diagnostic Framework: Gather and analyze information and produce test results to expose issues before they become problems. Oracle Maintenance Wizard: Eliminate many of the challenges associated upgrades with these automated, simple, and standardized tools which systematically guide you through the entire Oracle E-Business Suite maintenance and upgrade process.