Software Configuration Manager

With Oracle Support, you get a simpler way to support your Oracle configurations. Software Configuration Manager, a proactive automated support capability, included in Oracle Premier Support, offers you a simpler way to track, manage, and support your Oracle configurations while reducing the risk of unplanned system downtime.

Software Configuration Manager gives you a complete, dynamic view of your current configurations—including application, middleware, and database versions, plus operating system and hardware platform details—in a new, customizable, easy-to-use dashboard. You define the filters and views to track the configuration information that matters most to your business.

Software Configuration Manager customers have reported 40% faster issue resolution, a 30% reduction in the time it takes to log a Service Request, and 25% problem avoidance with Alerts and HealthChecks.

• Simplified configuration management. A simpler and more intelligent way to track, manage and support even the most complex, multi-component test, development, and production environments through configuration capture and viewing.
• Faster problem resolution. Accelerated information exchange between your systems and Oracle support analysts, leading to faster problem diagnosis and reduced time to resolution.
• Proactive issue notification. Product Alerts inform you of potential configuration performance risks by providing you with both General Alerts and Security Alerts—automated, secure notifications about issues that could have an impact on your business.
• Optimized performance. HealthChecks identify potential issues that may affect the overall stability, performance, and scalability of your Oracle environment and inform you of the risks and recommendations associated with these issues.