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Primavera Transition Training Schedule

To assist you with the upcoming transition from the Primavera Support portal (POINT) and the Primavera Support mechanisms, to My Oracle Support, Oracle Global Customer Support is offering foundational training to help you get started. This 60 minute course will further outline the details of your upcoming transition to My Oracle Support and the Oracle Support processes, and will cover:

  • Upcoming Changes
  • Support Identifiers and their use
  • Levels of severity and their definition
  • Register and log into My Oracle Support
  • User Administrators and their Role
  • Fundamentals of Logging a Service Request

TRAINING SCHEDULE

A complete schedule of upcoming sessions is listed below. To register, simply select the link for the date you would like to attend and enter the conference key, "Primavera".

North and South America
 
Asia Pacific
 
Europe, Middle East, and Africa

TECHNICAL DETAILS

For best results when registering, use Microsoft Internet Explorer 5.5 or greater and disable all pop-up blockers. If you are unable to access the links provided, alternatively you may type conference.oracle.com into your browser, enter the conference ID and select the link "Join Conference". To proactively test your system's compatibility, please login to the web conference five minutes prior to the start of the session.

For the audio portion of the session, please use the following numbers:

You will be connected to an operator and will need to provide the password "Primavera". This password is separate from your conference key, which will need to be entered at the time of registration for the web conference portion of the session—this conference key is also, "Primavera".

FIRST TIME USERS

If this is your first time using the Oracle Web Conferencing Center, please login to https://conference.oracle.com prior to the day of the session you plan to attend. Select "New User" followed by "Test" tabs, to test your system's compatibility. Once you complete the test, you will want to download the Oracle Web Conferencing client and confirm that Oracle Web Conferencing is ready to use. As a reminder please disable all pop-up blockers prior to the start of your session.

INTERNATIONAL NUMBERS

Country ITFS Number SAC Code
Argentina 08006661537  
Argentina 08006660273  
Australia 1800005989  
Australia 1800002092  
Austria 0800295828  
Austria 0800281475  
Bahamas 18775232207  
Bahamas 18003890304  
Barbados 18668943189  
Belarus 8800114 5113, 5138, 5110
Belgium 080073264  
Belgium 080074215  
Bolivia 800100103 5135, 5139
Brazil 08008916210  
Brazil 08008916189  
Bulgaria 008001100180  
Bulgaria 008001100179  
Chile 800363132  
Chile 12300206168  
Chile 12300206170  
China (North) 108007130924  
China (North) 108007130755  
China (South) 108001300748  
China (South) 108001300724  
Colombia 018007101835  
Colombia 018007101686  
Costa Rica 08000130990  
Costa Rica 08000130945  
Croatia 0800222610  
Croatia 0800222609  
Cyprus 80094887  
Cyprus 80097195  
CZECH (REP) 800142869  
CZECH (REP) 800142527  
Denmark 80880365  
Denmark 80884284  
Dominican Rep 18887512305  
Dominican Rep 18887514304  
Egypt 23640083 5111, 5127
El Salvador 8006392  
El Salvador 8006390  
Finland 0800111089  
Finland 0800115347  
France 0800909322  
France 0800900053  
Germany 08001815287  
Germany  08001800658  
Greece 0080018092021815  
Greece 0080018092017692  
Guyana 18666682080  
Hong Kong 800966253  
Hong Kong 800901700  
Hungary 0680017646  
Hungary 0680014802  
Iceland 8008057  
Iceland 8008089  
India 0008001006243  
India 0008001006182  
Indonesia 0018030152021818  
Indonesia 0018030152017728  
Ireland 1800552552  
Ireland 1800397426  
Israel 1809315362  
Israel 1809457877  
Italy 800786829  
Italy 800783240  
Jamaica 18002050326  
Jamaica 18002037616  
Japan 00531160669  
Japan 00531160205  
Kenya 0800220115 5111, 5127
Korea (North) 00308131620  
Korea (South) 00308140327  
Latvia 80002173  
Latvia 80002061  
Lithuania 880030141  
Lithuania 880090072  
Luxembourg 80024807  
Luxembourg 80027996  
Macau 800406  
Malaysia 1800803537  
Malaysia 1800805439  
Mexico 0018664037413  
Mexico 0018663859625  
Monaco 80093201  
Monaco  80093321  
Netherlands 08000232838  
Netherlands 08000224103  
New Zealand 0800450120  
New Zealand 0800445971  
Nicaragua 18000551 5111, 5127
Norway 80018522  
Norway 80016162  
Panama 0018002018157  
Panama 0018002018136  
Peru 080052957  
Peru 080052599  
Philippines 180011160961  
Philippines 180011160963  
Poland 0-08001113655  
Poland 0-08001113630  
Portugal 800815187  
Portugal 800819831  
Portugal 008001113630  
Portugal 008001113655  
Romania 0808035030 5111, 5127
Russia 81080025581012  
Russia 81080021591012  
Singapore 8001011512  
Singapore 8001011350  
Slovakia \ Slovak Republic 0800042133  
Slovakia \ Slovak Republic 0800042112  
South Africa 800980254  
South Africa 0800994050  
Spain 900987034  
Spain 900971520  
St. Kitts/Nevis 18007449302  
St. Kitts/Nevis 18002037616  
Sweden 020798505  
Sweden 020791745   
Switzerland 800891753  
Switzerland 0800835819  
Taiwan 00801148720  
Taiwan 00801148607  
Thailand 001800132017883  
Thailand 001800132017860  
Trinidad & Tobago 18002021609  
Trinidad & Tobago 18002031409  
Ukraine 8100180 5111, 5127
United Kingdom 08000288438  
United Kingdom 08009174860  
Uruguay 00040190122  
Uruguay 00040190120  
Venezuela 08001002762  
Venezuela 08001006010  
Oracle 1-800-633-0738
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