Oracle Advisor Webcasts

Working Effectively with Support
Learn how to save time and work effectively with Support be it; Oracle, PeopleSoft, JD Edwards or Siebel support. Obtain details on leveraging your support investment and customer best practices. Understand support terminology, tools, and the escalation process.

Introduction to MetaLink or Customer Connection
Attend a live demo showing the various features available within these separate Support Portals for our Oracle, PeopleSoft, JD Edwards and Siebel customers. Learn how to log a Service Request (SR) and how to have a SR, a patch or other important news item sent to you automatically by email.

Advanced MetaLink or Customer Connection
Attend our Advanced Seminars and learn from the experts how to exploit the Search and Advanced Search functions, how to use the Knowledge Browser/Base, how the Administrator functions work, and much more.

MetaLink: Software Configuration Manager
This seminar helps you learn how to use the Software Configuration Manager effectively to create and manage configurations, manage projects around those configurations, run HealthChecks, and save time logging and resolving Service Requests.

Support Diagnostic for E-Business Suite 11i
This seminar will give you an opportunity to learn all the details about Support Diagnostics for E-Business Suite 11i, including a live demonstration using real examples. This 90-minute seminar is directed towards E-Business Suite 11i users who log Service Requests with Support and DBA's who will be installing and maintaining Support Diagnostics.

Maintenance Wizard
The Maintenance Wizard guides you through the maintenance and upgrade processes. The tool presents maintenance and upgrades as step-by-step processes; enables validation of each step, tracks the completion of the step, and maintains a log and status; is a multi-user tool that enables the system administrator to give different users assignments based on any combination of category, product family, or task level; automatically installs many required patches for you; and provides project management utilities to record the time taken for each task, completion status and project reporting.

Advanced Support Tools—DB Specific and DB/Apps Specific
Get the most out of MetaLink's advanced proactive tools and resources, including personalization through My Headlines, search tips and techniques, the Knowledge Browser, and Software Configuration Manager. Learn how to use proactive tools such as the Remote Diagnostic Agent (RDA), the Ora-600 Lookup Utility, Install Healthchecks, and a menu of over 300 SQL Scripts. Also covers Support Diagnostics and a section on best practices when working with Oracle Support and how to use the Escalation process. (Note: DB-specific sessions focus only on the relevant proactive DB tools, while the Apps/DB sessions cover all available tools related to both the DB and the e-Business Applications Suite.)