Oracle Support Web-Based Tools and Resources

No matter where you're located or when you need assistance, you have access to 24x7 state-of-the-art support tools. From MetaLink, our online portal, to support diagnostic tools, you get faster, efficient problem resolution with our comprehensive web-based tools.

Web-Based Tools
	MetaLink - Enhance productivity and minimize business disruptions with the help of MetaLink—Oracle's premier web support portal. MetaLink leverages the Internet for quick and immediate access to 24x7 technical support whenever and wherever you need it.
	Support Services Internet Seminars - As part of your annual paid support contract you have access to support services seminars to learn how to work effectively with our support team.
	My Configurations and Projects - Automate the information exchange between Oracle and your enterprise.
	Maintenance Wizard - This powerful upgrade assistance tool takes the complexity out of upgrading and guides you through the entire maintenance and upgrade process, helps you avoid problems, and ultimately saves you time.
	Support Diagnostics Tools - Find out how and when to use Support Diagnostic Tools.
	Certify - Oracle's Certification Matrices - This application provides product certification information for Oracle and non-Oracle products. Furthermore, Certify identifies patch and workaround information for problems that were discovered after a product's release.
	Software Downloads - Oracle software is available for download, at no additional cost, as part of your annual support contract.
	Critical Patch Updates and Security Alerts - See the latest Security Alerts for Oracle applications, and subscribe to email notifications.
	Oracle Database Server Patch Sets - View the latest Patch Set Release by platform.
	Oracle Product Documentation - Current documentation for Oracle Database, Application Server, Developer Suite, Collaboration Suite and Applications/E-Business Suite.
	Technical Articles - Insight and technical expertise from seasoned Oracle DBAs, application developers, and architects.