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Oracle Support Web-Based Tools and Resources

No matter where you're located or when you need assistance, you have access to 24x7 state-of-the-art support tools. From MetaLink, our online portal, to support diagnostic tools, you get faster, efficient problem resolution with our comprehensive web-based tools.

WEB-BASED TOOLS
  • My Oracle Support - Two award winning platforms, Oracle MetaLink and Oracle Software Configuration Manager have been combined to bring you unprecedented personalized, proactive and collaborative support capabilities in one simplified platform.
  • Support Services Internet Seminars - As part of your annual paid support contract you have access to support services seminars to learn how to work effectively with our support team.
  • Maintenance Wizard - This powerful upgrade assistance tool takes the complexity out of upgrading and guides you through the entire maintenance and upgrade process, helps you avoid problems, and ultimately saves you time.
  • Support Diagnostics Tools - Find out how and when to use Support Diagnostic Tools.
  • Certify - Oracle's Certification Matrices - This application provides product certification information for Oracle and non-Oracle products. Furthermore, Certify identifies patch and workaround information for problems that were discovered after a product's release.
  • Software Downloads - Oracle software is available for download, at no additional cost, as part of your annual support contract.
  • Critical Patch Updates and Security Alerts - See the latest Security Alerts for Oracle applications, and subscribe to email notifications.
  • Oracle Database Server Patch Sets - View the latest Patch Set Release by platform.
  • Oracle Product Documentation - Current documentation for Oracle Database, Application Server, Developer Suite, Collaboration Suite and Applications/E-Business Suite.
  • Technical Articles - Insight and technical expertise from seasoned Oracle DBAs, application developers, and architects.
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