As Published In
Oracle Magazine
January/February 2007

AT ORACLE: Oracle News

Enterprise-Class Linux Support

By Rich Schwerin

Oracle Unbreakable Linux delivers the same support for Linux as for Oracle Database.

To meet customer demand for enterprise-quality Linux support and significantly reduced IT infrastructure costs, Oracle is offering Linux operating system support. The support program, Oracle Unbreakable Linux, provides enterprises with industry-leading, global support for Linux—the same level of support that Oracle provides for the database.

"Oracle's support program is all about broadening the success of Linux and helping customers deploy Linux seamlessly," says Edward Screven, Oracle's chief corporate architect. "In the same way we support the database, this new support program provides bug fixes to future, current, and past releases of Linux. We provide the same level of enterprise support for Linux as is available for other operating systems."

Oracle offers enterprise-class Linux support for substantially less than the price Red Hat currently charges for its best support. The program is available to all Linux users for as little as US$99 per system per year, and until January 31, 2007, Oracle customers can get a free trial, and anyone can purchase support at a 50 percent discount.

Industry Endorsement

Screven asserts that true enterprise-quality support for Linux at a lower cost is something that customers demand, and many customers and partners have already endorsed Oracle's new Linux support program.

"We believe that better support and lower support prices will speed the adoption of Linux, and we are working closely with our partners to make that happen," says Screven. "Intel is a development partner. Dell and HP are support partners. Many others are signed up to help us move Linux up to mission-critical status in the data center."

Other partners endorsing the program include IBM, Accenture, BearingPoint, EMC, BMC, NetApp, Mercury, Kronos, Sterling, Ingram Micro, and Tech Data. Customer endorsements include Acuity Brands Lighting, Alcoa North America, Autodesk, Betfair, Cox Enterprises, IHOP, McKesson, and Southern Company.

"As a customer with firsthand experience of Oracle's outstanding support organization, Dell will use Oracle to support Linux operating systems internally," says Michael Dell, chairman of the board, Dell. "Oracle's new Linux support program will help us drive standards deeper into the enterprise. Dell customers can choose Oracle's Unbreakable Linux program to support Linux environments running on Dell PowerEdge servers."

This widespread industry endorsement is backed by Oracle's enterprise-class technical expertise, advanced support technologies, and a global reach including 7,000 support staff in 17 global support centers, providing help to customers in 27 languages, in every time zone. And the industry agrees. Oracle was awarded the J.D. Power and Associates Global Technology Service and Support Certification for providing "an Outstanding Customer Service Experience" to North American customers across all product lines.

Leading the Linux Standard

Next Steps

 LEARN more about the Oracle Unbreakable Linux support program

"We think it's important not to fragment the market, so we will maintain compatibility with Red Hat Enterprise Linux," explains Screven. "Every time Red Hat distributes a new version, we will resynchronize with their code. We will add bug fixes, which will be immediately available to Red Hat and the rest of the community. We have years of Linux engineering experience and an excellent technical team solely dedicated to Linux. Oracle has a long history of contributing to the community, such as Oracle Cluster File System that is now part of Linux kernel 2.6.16, and several Oracle employees are Linux mainline maintainers."

Furthering this commitment, Oracle has joined the Free Standards Group, a nonprofit organization dedicated to strengthening and promoting Linux as a platform for application development.

"Oracle will continue contributing Linux-related innovations, modifications, documentation, and fixes directly to the Linux community on a timely basis," concludes Screven. 

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