COMMcenUNITY: Partner News
Oracle and Wipro Provide Managed Identity Services
Certified Advantage Partner Wipro has partnered with Oracle to provide Oracle Identity and Access Management Suite as a managed service. This new offering allows companies to outsource the user management, help desk, and maintenance elements of identity management to Wipro. These services are provided at a single monthly cost that covers product licenses, implementation, and maintenance.
The offering is delivered on two concurrent tracks. A Transition and Operation Support track evaluates the extent of automation and help-desk call volume, while an Identity Management Automation track builds out an automated solution based on products in the Oracle Identity and Access Management Suite. Wipro migrates manual tasks to Oracle-powered automated processes over time; once the system is configured, customers can leverage proven security templates and toolkits to take advantage of repetitive tasks such as onboarding identities and integrating Sarbanes-Oxley applications.
Promero Offers Voice Over IP Call Center Solutions
Promero, an Oracle Certified Partner and a provider of Oracle Contact Center Anywhere virtual call center solution, now offers a hosted, virtual call center solution using third-party Voice over IP (VoIP) carriers. Promero's hosted configuration, coupled with VoIP media gateways from Quintum, has been successfully deployed with VoIP carriers including Nexogy, Packet8, XO Communications, and Qwest. The use of virtual phone numbers and internet-based voice traffic enables customers to take advantage of free or low-cost long distance, advanced calling features offered by VoIP providers, virtual remote employee access, and low total cost of ownership.
Oracle Contact Center Anywhereformerly known as Telephony@Work CallCenterAnywhereis an integrated, multichannel contact center platform that merges traditional phone calls with e-mail, chat, fax, and Web callback.
"The important benefits of this offering are high voice quality, virtual access, stability, enhanced inbound/outbound calling features, and very low operational cost," says Gregg Troyanowski, president of Promero.
Centennial Software Delivers Integrated IT Asset Management
Centennial Software, a developer of IT asset discovery and audit solutions, has released IT asset management products for use with Oracle E-Business Suite and Oracle's PeopleSoft Enterprise. Called Centennial Discovery Connector, the products enable Oracle IT Asset Management customers to use IT asset inventory data from Centennial's IT audit solution, Centennial Discovery.
"By integrating Centennial Discovery with Oracle IT Asset Management solutions, organizations have the ability to implement a true best-of-breed solution with class-leading ERP [enterprise resource planning] solutions," says Andy Burton, CEO of Centennial Software.
Centennial Discovery includes a hardware and software audit for all computers and network devices, including smartphones, printers, and wireless access points. Combined with Oracle's IT Asset Management solutions, Centennial Discovery helps to control IT costs, maintain regulatory compliance, comply with software licenses, and provide better IT service.
Oracle Offers Business Process Outsourcing Partner Program
Solution Beacon and Oracle Deliver Advertising Industry Solution
Oracle Certified Advantage Partner Solution Beacon has created an advertising industry-specific technology solution called Silk Paradigm that integrates with Oracle Media and Entertainment solutions. Silk Paradigm allows advertising companies to estimate, manage, and control the processes and costs related to campaigns.
"The advertising industry continues to be challenged in its management of advertising and marketing campaigns that include many dynamic activities, creative teams across disparate geographies, and collaboration across campaign agencies," says David Murphy, chief strategy officer at Solution Beacon and former executive vice president at advertising and marketing company Young and Rubicam. "Automation of this process and real-time performance monitoring will have a positive impact on profit margins and the quality of operations."
Solution Beacon's Silk Paradigm integrates budgeting, scheduling, and actuals to provide real-time information about advertising campaigns. It uses business intelligence and a powerful research engine to improve analysis of the client's products, competition, target demographic audience, media spend, ratings, buying trends, and market conditions.
CPSG Merges with Partners Consulting Services
CPSG, an Oracle Certified Partner, has merged with Partners Consulting Services (PCS), an Oracle Partner, to create a national company that provides Oracle E-Business Suite and Oracle Fusion Middleware solutions.
CPSG delivers service-oriented architecture and identity and access management solutions. PCS has 25 years of experience with Oracle solutions, including Oracle's PeopleSoft and Oracle E-Business Suite. The companies will maintain operations in Atlanta, Chicago, Dallas, Denver, Houston, Irvine, Pittsburgh, and San Francisco.
"We understand how to get the most out of this platform and believe that our combined capabilities . . . will make CPSG a clear choice when it comes to implementing Oracle technologies," says Jim Guinn, vice president of enterprise architecture for CPSG.