COMMUNITY: Partner News
InQuira Now Integrates with Siebel Contact Center and Oracle CRM On Demand
Oracle partner InQuira has announced iConnect for Siebel Contact Center, an enterprise knowledge management solution that integrates with Oracle’s Siebel Contact Center desktop. Key features of iConnect for Siebel Contact Center include guided assistance, linked answers, smart excerpts, and managed answers. Siebel Service Request data, such as product information and request summaries, provides context for agent searches, while InQuira’s natural language processing capabilities understand customer inquiries. iConnect for Siebel Contact Center also provides historical context for customer requests and summaries of relevant content.
In other news, InQuira’s on-demand Web self-service applications are now integrated with Oracle CRM On Demand. The integrated solution enables customers to go seamlessly from self-service to agent-assisted service, while providing service agents with a view of customer issues and actions taken.
Arrow ECS Targets Resellers with Oracle Training Boot Camps
Oracle Certified Advantage Partner Arrow Enterprise Computing Solutions (Arrow ECS) has become an authorized Oracle Enablement 2.0 Delivery Partner, which allows Arrow ECS to offer Oracle boot camp training to resellers. Oracle boot camp training, designed exclusively for Oracle resellers, focuses on Oracle Database and Oracle Fusion Middleware, including business intelligence, business process management, content management, Oracle Coherence, Oracle WebLogic Server, and Oracle Application Integration Architecture. The two- and three-day regional boot camps provide a combination of classroom lectures and hands-on training. Arrow ECS will also offer one-day sales demand-generation training in conjunction with the technical boot camps.
Oracle Announces Oracle Exadata Partner Program
Oracle has created the Oracle Exadata Partner Program, which supports Oracle partners that resell Sun Oracle Database Machines and Sun Oracle Exadata Storage Servers. Resellers participating in the Oracle Exadata Partner Program must be enrolled in the Oracle PartnerNetwork and hold a valid Full Use Distribution Agreement to resell Oracle Exadata products. Solution providers and systems integrators in the program can build Oracle Exadata expertise and implementation services around business intelligence, data warehousing, very large databases, and online transaction processing environments, as well as expertise in the retail, financial services, communications, healthcare, and public sector industries.
Attunity Introduces Data Replication Solution
Attunity, an Oracle partner with Oracle Warehouse Builder certification, has introduced solutions enabling Oracle customers to replicate data in real time to and from Oracle databases. The solutions are based on a concept Attunity calls “operational data replication,” which supports real-time business intelligence requirements and is an alternative to homegrown data replication solutions and enterprise data replication software packages. Attunity’s low-impact change data capture technology captures and processes only the changes made to heterogeneous relational and nonrelational enterprise datasources.
Attunity solutions include a standalone operational data replication application for replicating data across heterogeneous datasources, an operational data replication solution that can be integrated with existing database investments, and an event-driven operational data replication that captures database change events. All three solutions support Oracle as a source or target for data.
Links Cloud-Based Software with Oracle E-Business Suite
NetSuite, a vendor of cloud computing business management software, has unveiled NetSuite OneWorld for Oracle, a new version of its NetSuite OneWorld software-as-a-service application that enables Oracle E-Business Suite enterprise customers to deploy NetSuite business applications at the divisional level while retaining corporate Oracle applications.
The offering uses a new integration solution called SuiteCloud Connect for Oracle to integrate NetSuite OneWorld for Oracle with Oracle E-Business Suite. With SuiteCloud Connect for Oracle, companies can combine Oracle E-Business Suite and NetSuite OneWorld for Oracle to manage multinational, multisubsidiary businesses in real time. Division-level transaction and summary data can be rolled from NetSuite OneWorld for Oracle into Oracle E-Business Suite for an enterprisewide view of business operations. For example, a company could roll up general ledger, order, and revenue information for aggregate financial reporting.
Zeus Announces Zeus Traffic Management Software Template for Oracle VM
Zeus Technology, a software-based application traffic management company and an Oracle partner, has announced the Zeus Traffic Manager Template, a preinstalled, preconfigured virtual machine for Oracle VM. The Zeus Template for Oracle VM speeds deployment of the Zeus Traffic Manager, an enterprise-class, layer-7 load-balancing and application-traffic-management solution, in an Oracle VM environment. Developers can use Zeus Traffic Manager to control Web application traffic via Zeus TrafficScript, a programming language that works with Eclipse through the Zeus Eclipse plug-in.
The product, available for free download, is certified with Oracle Enterprise Linux and can be deployed in any physical, virtual, or cloud environment.
Altova Updates MapForce Data Mapping Tool
MapForce 2010, the latest version of Oracle partner Altova’s data mapping tool, allows users to process data from or into multiple files, making it easy to consolidate file collections or output data from one file to many. Input or output filenames can now be used as parameters, enabling the user to generate dynamic mappings in which this information is defined at runtime. MapForce 2010 provides native support for Oracle Database 11g.
Infogain Unveils Five Initiatives for Retailers
Oracle Certified Partner Infogain is offering five solutions to support retailers of all sizes that use Oracle Retail applications. Infogain’s Retail Store System Implementation uses a dual-shore model and an iterative methodology to assess and implement Oracle Retail store applications. Infogain’s Retail Merchandising Solution uses built-in accelerators, interfaces, and reusable templates and scripts to integrate Oracle Retail merchandising applications with back-end financial and front-end store solutions. Infogain’s Retail Application Management Solution manages the application lifecycle and product environments across development, support, and production, and provides assessment monitoring, maintenance support, administration, and other services. Infogain’s Retail Oracle E-Business Suite Integration, a framework of prebuilt accelerators and interfaces, integrates front-end store and point-of-sale solutions with back-end systems, including financials and inventory. The last solution, Infogain’s Oracle BI for Retailers, enables Oracle Business Intelligence Suite, Enterprise Edition Plus functionality on Oracle Retail Data Warehouse, so an organization’s employees can access analytical information optimized for their roles.
Wipro Announces SaaS Platform
Oracle Certified Advantage Partner Wipro Technologies has unveiled w-SaaS, a platform for rapid software-as-a-service (SaaS) enablement of business applications using Oracle Grid Computing and Oracle application grid middleware. The w-SaaS platform will help independent software vendors (ISVs) move business applications to SaaS so traditional single-tenant applications can operate in multitenant mode. The platform is initially aimed at the energy and utilities, retail, transportation, healthcare, and manufacturing industries in North America.
Wipro has also signed a codevelopment agreement with Oracle to develop process integration packs using Oracle Application Integration Architecture for the communications, retail, consumer products, high-tech, and industrial manufacturing industries. The process integration packs will include campaign to cash for high-tech companies, order to activate for communications companies, and design to release for process manufacturing companies.
JGI Launches Oracle Accelerate Solution for Nonprofits
JGI, an Oracle Certified Partner, has released an application implementation solution for Oracle’s PeopleSoft enterprise human capital management and financial management software for midsize nonprofit organizations. This Oracle Accelerate solution provides a fixed-cost and fixed-scope approach to human capital management and financial management. JGI uses a lab-based deployment approach in which it hosts the development environment on its servers and conducts the majority of the project development work there. The solution can later be moved to the customer’s data center, or it can continue to be hosted by JGI.
JGI also offers Oracle Accelerate solutions for the financial, media and entertainment, healthcare, and professional services industries.
Excel4apps Accelerates Report Conversion for Oracle
Excel4apps, an Oracle partner and a provider of Microsoft Excel-based reporting and budgeting software for Oracle users, has released GL Wand 3.90. The upgraded application converts reports from Oracle’s financial statement generator into formatted, refreshable, and drillable Microsoft Excel spreadsheets that access live financial data from Oracle General Ledger.
Companies with customized financial statement generator reports can also use GL Wand to convert the reports to Excel for manipulation. GL Wand’s drill-down capabilities allow users to view live Oracle data at the journal and subledger levels and see multiple transactions at once.
Novosoft Delivers Backup Solution for Oracle Database
Oracle partner Novosoft, a provider of backup solutions for Windows-based servers, has released Handy Backup 6.4, which supports Oracle Database using the Open Database Connectivity (ODBC) protocol. Handy Backup provides hot database backup of all database table data, archive logs before and after backup, SPFILEs, control files, settings, and passwords.
Handy Backup is compatible with most Oracle Database releases, including Oracle Database 10g and Oracle Database 11g. Support for database backup is standard in the Handy Backup Professional Edition and is available with Handy Backup Standard using a plug-in. Another version, Handy Backup Server, supports backup of Oracle databases on networked workstations.