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Description
Oracle Management Connector
for Remedy Service Desk integrates
Oracle Enterprise Manager Grid
Control's proactive alert detection
and resolution features with
BMC's Remedy 7 Service Desk
capabilities to provide a seamless
workflow for incident management
and resolution. Features include:
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Automatic
and manual (incident) ticket
generation based on Enterprise
Manager alerts |
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Fully
customizable ticket generation
via ticket templates |
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Automatic
alert-to-ticket synchronization |
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In-context
launch of Remedy console
from Enterprise Manager
and vice-versa |
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Out-of-box
ticket templates |
Installation
Instructions
- Download
the Installation Guide
- Click on
the "Download Connector" link,
and save the archive on your
machine
- Follow
the instructions in the Installation
Guide
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Management Connector
for Remedy 7 Service
Desk
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Remedy
Connector for Enterprise
Manager 10.2.0.5 |
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Installation Guide
(pdf,
html) |
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Download
Connector
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Remedy
Connector for Enterprise
Manager 10.2.0.4 |
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Installation Guide
(pdf,
html)
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Download
Connector |
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