Oracle Enterprise Manager Grid Control
Management Connector for CA Service Desk

Description

Oracle Management Connector for CA Service Desk integrates Oracle Enterprise Manager Grid Control's proactive alert detection and resolution features with CA Service Desk's capabilities to provide a seamless workflow for incident management and resolution. Features Include:

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Automatic and manual (incident) ticket generation based on Enterprise Manager alerts
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Fully customizable ticket generation via ticket templates
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Automatic alert-to-ticket synchronization
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In-context launch of CA Service Desk console from Enterprise Manager and vice-versa
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Out-of-box ticket templates

 


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