Service Level Management

Oracle Enterprise Manager 10g provides a comprehensive monitoring solution that helps IT organizations achieve high availability and performance, and optimized service levels for their business services. Enterprise Manager's Service Level Management capabilities actively monitor and report on the availability and performance of a wide variety of services, including end-user business functions (mail, infrastructure, network, database services), Web applications, and Oracle Forms applications. Using service tests or synthetic transactions executed from remote user locations, businesses are able to monitor services from the end user's perspective. It provides administrators a proactive 24 X 7 approach to ensuring that all critical services and applications are available and providing consistently high levels of service to all important end-users.

Overview Data Sheets, Business Whitepapers, Feature Overview Oracle Enterprise Manager 10g Service Level Management Pack (Data Sheet)  March  2007		Understanding Self-Running Demos, Screenwatches, Online Training Introduction to Service Level Management
Getting Started Tutorials, Oracle By Example (OBE) Service Level Management (OBE)		Best Practices Technical Whitepapers. Best Practice Documents, Documentation Service Level Management Success Using Oracle Enterprise Manager 10g  March 2007 Monitoring Oracle Forms with Enterprise Manager 10g Grid Control  March 2007 Optimizing Service Levels Via End-to-End Monitoring  August 2005 Oracle Enterprise Manager Concepts 10g Release 3 - Service Management Oracle Enterprise Manager Advanced Configuration 10g Release 3 - Configuring Services Oracle Enterprise Manager Grid Control Quick Start Guide 10g Release 2 - Managing Service Levels