Service Level Management

Oracle Enterprise Manager 10g provides a comprehensive monitoring solution that helps IT organizations achieve high availability and performance, and optimized service levels for their business services. Enterprise Manager's Service Level Management capabilities actively monitor and report on the availability and performance of a wide variety of services, including end-user business functions (mail, infrastructure, network, database services), Web applications, and Oracle Forms applications. Using service tests or synthetic transactions executed from remote user locations, businesses are able to monitor services from the end user's perspective. It provides administrators a proactive 24 X 7 approach to ensuring that all critical services and applications are available and providing consistently high levels of service to all important end-users.

Overview
Data Sheets, Business Whitepapers, Feature Overview
Oracle Enterprise Manager 10g Service Level Management Pack (Data Sheet)  March  2007
 
Understanding
Self-Running Demos, Screenwatches, Online Training
Introduction to Service Level Management
     
Getting Started
Tutorials, Oracle By Example (OBE)
Service Level Management (OBE)
 
Best Practices
Technical Whitepapers. Best Practice Documents, Documentation
Service Level Management Success Using Oracle Enterprise Manager 10g  March 2007
Monitoring Oracle Forms with Enterprise Manager 10g Grid Control  March 2007
Optimizing Service Levels Via End-to-End Monitoring  August 2005
Oracle Enterprise Manager Concepts 10g Release 3 - Service Management
Oracle Enterprise Manager Advanced Configuration 10g Release 3 - Configuring Services
Oracle Enterprise Manager Grid Control Quick Start Guide 10g Release 2 - Managing Service Levels