Oracle Configuration Manager (OCM)
and Oracle Auto Service Request (ASR)
 


When installing Oracle Solaris 11.1 you will encounter two new services, OCM and ASR. See the following two sections, Oracle Solaris Configuration Reporting, and Oracle Auto Service Request for details. For Oracle Solaris 10, only the first section applies. ASR is not included in Oracle Solaris 10 but is available through a separate download.

 
 Oracle Solaris Configuration Reporting


The ability for Oracle Solaris to report configuration information about the operating system and hardware has been offered since Solaris 10 8/07. The increasing importance of understanding customer environments to develop better service and support programs has necessitated a change in the way this data is collected. In the past, reporting was enabled through actions taken after operating system installation. Commencing with Oracle Solaris 10 9/10 and Oracle Solaris 11.1, sending configuration data to an Oracle data collection server has been enabled by default. Administrators can choose to either register using My Oracle Support credentials or register anonymously. It is also possible to disable reporting so no data is sent back to Oracle.


Oracle Configuration Manager


Oracle Solaris 11

Oracle Configuration Manager is enabled by default to send anonymous configuration information to Oracle commencing with Oracle Solaris 11.1. 

 

For the type of information collected, see Hosts Collection in the Oracle Configuration Manager Collection.

The chapter, "Working with Oracle Configuration Manager", describes enabling/disabling the data collection service. It can be found in the Installing Oracle Solaris 11.1 Systems manual.

For information for setting up OCM on an Oracle Solaris 11.1 Automated Install Server, see the chapter "Setting Up Oracle Configuration Manager and Oracle Auto Service Request" in the same manual.

OCM service enable/disable is handled as described above. The following man pages describe how to enter new My Oracle Support credentials, vary the timing for collecting data, and other administrative tasks.

For Oracle Solaris 11.1, the man pages are:
configCCR(1M) - Configure Oracle Configuration Manager
emCCR(1M) - Configure data collection for Oracle Configuration Manager
emocmrsp(1M) - Create an Oracle Configuration Manager response file

Oracle Solaris 10
Oracle Configuration Manager is also included in Oracle Solaris 10 8/11 but the service is not enabled without administrator action.


For Oracle Solaris 10, the man pages are:
configCCR(1M) - Configure Oracle Configuration Manager
emCCR(1M) - Configure data collection for Oracle Configuration Manager
emocmrsp(1M) - Create an Oracle Configuration Manager response file

OCM is described in the "Oracle Support Technical Support Policies" document that can be found on the Technical Support Policies page.

If you use your My Oracle Support credentials, you can learn more about OCM by clicking on the "Collector" tab after logging in to My Oracle Support.

Legacy Oracle Solaris 10 Auto Registration

Oracle Solaris 10 9/10 and Oracle Solaris 8/11, by default, report anonymous configuration information to Oracle through the Auto Registration service. An overview of Auto Registration can be found in the Oracle Solaris 10 9/10 Release Notes.

The following links may also be useful:

For details on what information is transmitted in a service tag packet, see the question 'What data is included in the service tag' in the Service Tag FAQ.

For details on setting up Auto Registration during interactive installations, including how to opt out, see Oracle Solaris 10 9/10 Installation Guide: Basic Installations.

For details on managing Auto Registration settings for JumpStart installations see 'auto_reg keyword' in Oracle Solaris 10 9/10 Installation Guide: Network-Based Installations.

For details on Auto Registration and its interaction with Oracle Solaris Live Upgrade, see Oracle Solaris 10 9/10 Installation Guide: Solaris Live Upgrade and Upgrade Planning.




 
 Oracle Auto Service Request


Oracle Solaris 11 includes a new service, Oracle Auto Service Request (ASR). ASR automatically opens Oracle service requests when specific faults occur. For more details on ASR, see http://oracle.com/asr.

Oracle Solaris 11.1
For Oracle Solaris 11.1, ASR is automatically enabled using the My Oracle Support credentials provided for OCM during a hands on installation. No additional configuration is needed.

How to configure ASR (and OCM) for an Automated Install server is covered in the chapter Setting Up Oracle Configuration Manager and Oracle Auto Service Request. More information about OCM/ASR screens encountered during a hands-on installation is found in the chapter Using Oracle Configuration Manager.

Appropriate man pages are:
asradm(1M) - Auto Service Request host registration utility
asr-notify(1M) - Auto Service Request notification daemon for Fault Management events. This includes the smf service name used to start/stop the service.

The Oracle Solaris 11.1 Release Notes contain important information about recovery from incorrectly specifying registration credentials.

Oracle Solaris 10 
ASR for Oracle Solaris 10 can be downloaded from the ASR download page.