Oracle Configuration Manager (OCM)
and Oracle Auto Service Request (ASR)

When installing Oracle Solaris 11 you will encounter two new services, OCM and ASR. See the following two sections, Oracle Solaris Configuration Reporting, and Oracle Auto Service Request for details. For Oracle Solaris 10, see the related OCM and ASR information here.

 Oracle Solaris Configuration Reporting

Oracle Solaris 11 report configuration about the operating system and hardware to Oracle. Collecting this data helps develop better service and support programs. For example, configuration data collected through Oracle Configuration Manager is presented through a customer's My Oracle Support (MOS) portal. There it is possible to drill down on a customer's systems to see what Oracle software is running on them. The MOS portal is also useful for viewing health check status enabled by OCM data collection.

Oracle Configuration Manager

Oracle Solaris 11

Oracle Configuration Manager is enabled by default to send anonymous configuration information to Oracle. Administrators can choose to either register using MyOracle Support credentials or register anonymously. It is also possible to disable reporting so no data is sent back to Oracle.

For the type of information collected, see Hosts Collection in the Oracle Configuration Manager Collection.

The chapter, "Working with Oracle Configuration Manager", describes enabling/disabling the data collection service. It can be found in the Installing Oracle Solaris 11 Systems manual.

For information for setting up OCM on an Oracle Solaris 11 Automated Install Server, see the chapter "Setting Up Oracle Configuration Manager and Oracle Auto Service Request" in the same manual.

The following man pages describe how to enter new My Oracle Support credentials, vary the timing for collecting data, and other administrative tasks:
configCCR(1M) - Configure Oracle Configuration Manager
emCCR(1M) - Configure data collection for Oracle Configuration Manager
emocmrsp(1M) - Create an Oracle Configuration Manager response file 

 Oracle Auto Service Request

Oracle Solaris 11 includes a new service, Oracle Auto Service Request (ASR). ASR automatically opens Oracle service requests when specific faults occur. For more details on ASR, see

Auto Service Request Service
ASR is automatically enabled using the My Oracle Support credentials provided for OCM during a hands on installation or by configuring through Automated Installer. For more information about the latter, see the Chapter "Setting Up Oracle Configuration Manager and Oracle Auto Service Request" in the Installing Oracle Solaris 11.2 Systems manual.

How to configure ASR (and OCM) for an Automated Install server is covered in the chapter Setting Up Oracle Configuration Manager and Oracle Auto Service Request. More information about OCM/ASR screens encountered during a hands-on installation is found in the chapter Using Oracle Configuration Manager.

Appropriate man pages are:
asradm(1M) - Auto Service Request host registration utility
asr-notify(1M) - Auto Service Request notification daemon for Fault Management events. This includes the smf service name used to start/stop the service.



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