Solaris Containers

Support & Services

Take advantage of Sun's proven expertise and knowledge to make your transition to Solaris 10 smooth and painless. Sun services can minimize the migration risk and maximize the benefits of your IT investment by getting it right the first time.

Solaris 8 Containers or Solaris 9 Containers offers a software and services solution that allows Solaris 8 or Solaris 9 applications to run on new SPARC systems and Solaris 10. The offering consists of a software subscription that includes the right to use the software and premium support for Solaris 8 or Solaris 9 Containers software on a yearly basis.

If you are migrating both Solaris 8 and Solaris 9 legacy applications to a single SPARC system, you will need subscription plans for both Solaris 8 and Solaris 9 Containers software. The yearly subscription plans are available on per server basis and priced based on the number of sockets used. Since you can consolidate multiple Solaris 8 and Solaris 9 applications on to a single SPARC system, the per server pricing greatly lowers your overall support costs. For more information on how the licensing works within other virtualization technologies like Dynamic Domains, refer to Frequently Asked Questions.

Software support that is included with the subscription is only for support issues related to Solaris 8 or Solaris 9 Containers software, respectively. A separate Solaris 10 support agreement is required for Solaris 10 related issues. A valid Solaris 8 or Solaris 9 license is also required.

In order to have a fully supported deployment, customers are required to purchase the following:

Solaris 10 subscription Premium Service Plan or Sun System Gold or Platinum Service Plan is required to provide enhanced coverage to maintain high availability. Features of these service plans include 24/7 online and telephone technical support, SunVIP interoperability support, software releases and updates (patches), self-help tools and notifications.

Solaris 8 or Solaris 9 Containers software is one of a number of ways you can exploit a Solaris 10 environment. For simple migration such as moving one application using Solaris 8 or Solaris 9 Containers, the Enterprise Migration Implementation service can help assess if the application is suitable for this approach, build a container for the application and finally tune and test the application in the Solaris 8 or 9 container. If you are planning to move multiple Solaris 8 or Solaris 9 legacy applications to a number of containers on Solaris 10 systems, we recommend the Enterprise Migration Suite. The Enterprise Migration Suite provides a full set of services that will analyze your requirements, propose an appropriate architecture and then create an implementation strategy. Contact Sun Sales representative for a complete migration strategy.

Solaris 8 or Solaris 9 Containers - Support and Services Features
Features Premium Software Subscription
Online & Telephone Technical Support 24 x 7
Live call transfer 1

Knowledge Base Access image

On-Demand Software Updates image

Sun Alerts and Notifications image

SunSpectrum Training Credits 2 image

SunVIP Interop Support image

Professional Services 3 Simple migration: Sun Enterprise Migration Implementation Service
Complex migration: Sun Enterprise Migration Suite

Solaris 10 Support 4 Solaris 10 Subscription Premium Service Plan or Sun System Gold/Platinum Service Plan

All About Service Plans

Help me select my Subscription: To learn more about pricing for Solaris 8 or Solaris 9 Containers software subscription, contact your Sun Sales Representative, send us a contact request, or contact your local Sun Authorized Reseller.

For a comprehensive listing of Sun's service offerings for Solaris 10 support (Solaris 10 Subscription Premium Service Plan or SunSpectrum Gold/Platinum Service Plan), please refer to our service listings.

Online & Telephone Technical Support: Support for unlimited incidents via email or over the phone during coverage hours specified by the customer. Response times vary from 4 hours to immediate assistance depending on the level chosen. Your service requests are handled swiftly, helping enable faster resolution.

Knowledge Base Access: You have around-the-clock access to a variety of exclusive technical resources including Sun's online knowledge base, collaborative remote diagnosis, and complete collections of technical articles, features, and security papers. These online resources help you prevent problems by arming your staff with the information needed to properly manage your systems.

On-Demand Software Updates: You receive notification of update availability and electronic access, as well as access to patch management tools. Electronic download or delivery through the Sun Connection are the default mechanisms, however, major releases are typically shipped as physical media kits. You have what you need to keep your systems updated and secure while avoiding separate upgrade licensing fees or software subscription fees.

Sun Alerts and Notifications: You receive notifications about known issues, including those for which Sun is still working on a fix, and updates on service plan enhancements. Acts as an "early warning system" to give you a jump start on risk mitigation.

Sun Spectrum Training Credits: SunSpectrum customers receive 2% of the ACV for contracts that meet the minimum threshold of $135 (with a cap of $50k per annum). For more information, please visit the SunSpectrum Bundled Training Web site.

Need Help Now?: Access SunSolve for technical support resources, documentation, software updates and other services. If your product is under support coverage with Sun, be sure to login to gain full access to premium content.

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