Getting Support for Oracle VM VirtualBox


Community Support

Free Community-based support is available in the vibrant VirtualBox Forums.

Commercial Support

For organisations who wish to have the reassurance of Oracle's award-winning support organization behind them, Oracle Premier Support is available.
Customers with commercial support contracts should visit My Oracle Support at https://support.oracle.com

Commercially Supported Platforms

Note that because Oracle VM VirtualBox provides such great virtualization, the number of platforms that you can run on VirtualBox is huge, so large that we can't offer Oracle Premier Support for them all. In the following table you can see supported Host and Guest platforms; a * near "Supported Guest" means that we can grant a Best Effort Support where we will try to solve any problem you have, without warranty of resolution; this exception for Legacy OS is due to the declared end-of-support coming from the Platform owner. Here are the ones we do offer commercial support for:

Oracle VM VirtualBox Platforms Supported Host Supported Guest
Version 5.1 Windows 2000 (32-bit)   Legacy OS - Best Effort Support*
Windows XP (32-bit)   Legacy OS - Best Effort Support*
Windows Vista ≥ SP2 (32-bit and 64-bit)   Legacy OS - Best Effort Support*
Windows 7 (32-bit and 64-bit)
Windows 8 and 8.1 (32-bit and 64-bit)
Windows 10 - No insider builds (32-bit and 64-bit)
Windows Server 2008 (32-bit and 64-bit)  
Windows Server 2008 R2 (32-bit and 64-bit)
Windows Server 2012 and 2012 R2 (64-bit)
Windows Server 2016 (64-bit)
Mac OS X 10.10 (Yosemite)  
Mac OS X 10.11 (El Capitan)  
Mac OS X 10.12 (Sierra)  
Solaris 10 8/11 Update 10 and later (32-bit)  
Solaris 10 8/11 Update 10 and later (64-bit)
Solaris 11 (32-bit)  
Solaris 11 (64-bit)
Oracle Linux 5 - OL5 (32-bit and 64-bit) Legacy OS - Best Effort Support* Legacy OS - Best Effort Support*
Oracle Linux 6 - OL6 (32-bit and 64-bit)
Oracle Linux 7 - OL7 (64-bit)
Ubuntu 12.04.5 LTS (Precise Pangolin) (32-bit and 64-bit)   Legacy OS - Best Effort Support*
Ubuntu 14.04.5 LTS (Trusty Tahr) (32-bit and 64-bit)
Ubuntu 16.04 LTS (Xenial Xerus) (32-bit and 64-bit)
SUSE Linux Enterprise Server 11 (SLES11) (32-bit and 64-bit)
SUSE Linux Enterprise Server 12 (SLES12) (64-bit)
Red Hat Enterprise Linux 5 - RHEL5 (32-bit and 64-bit) Legacy OS - Best Effort Support* Legacy OS - Best Effort Support*
Red Hat Enterprise Linux 6 - RHEL6 (32-bit and 64-bit)
Red Hat Enterprise Linux 7 - RHEL7 (64-bit)
OS/2 Warp 4.5   Legacy OS - Best Effort Support*