Storage Products Qualified for ASR




ZFS Storage Appliance Products (7xxx)


To Enable Auto Service Request (ASR)

  1. Navigate to the Configuration > Services > Phone Home tab within the Storage Manager GUI.
  2. Fill out any required web proxy information specific to your site.
  3. When the pencil icon in the Registration section is clicked, a Privacy Statement is displayed. Click OK, then complete the section for Sun Online Account and password. Click OK.
  4. When the account is verified, check the Sun Inventory and Enable Phone Home check boxes.
  5. Click on the Apply radio button at the upper left just under the Properties title.
  6. When the Service Enable / Disable popup is presented, respond with your selection (Enable).

ASR Fault Coverage

Fault Coverage
 

To Enable Remote Diagnostics and Remediation



Oracle Key Manager (OKM)


ASR Fault Coverage

Fault Coverage



Sun StorageTek 65xx Array

Sun StorageTek 61xx Array

Sun StorageTek 25xx Array


To Enable Auto Service Request (ASR)

  1. Download and install the latest version of the Sun StorageTek Common Array Manager.
  2. After download is completed, login to CAM (see Note 1) and Select "Sun Connection" from the left frame.
  3. Complete the section for Sun Online Account and password.
  4. Provide any required proxy information.
  5. Select the Fault Management check box.
  6. Submit the request.
  7. You will receive an email acknowledgment of your activation request. 

To Enable Remote Diagnostics and Remediation



NOTES

  1. Sun StorageTek Common Array Manager (CAM): Software used to manage the Sun StorageTek modular array family of products - specifically ST2500, ST6130, ST6140, and ST6540.
  2. Oracle Shared Shell: Software that allows Sun Service Engineers, under the customer’s control, to remotely view and diagnose the customer's Sun products. Shared Shell tool is a Java application that provides secure, shared, remote access to a shell session viewed by both the customer and the Oracle Service Engineer at the same time.