Pillar Axiom Storage Systems are qualified for ASR.
The Pillar Axiom Call-Home feature is integrated with Oracle Auto Service Request (ASR).
Follow the instructions in the appropriate version of the Pillar Axiom Administrator's Guide to:
To complete the ASR activation process and enable service requests to be automatically created when specific faults occur, follow the instructions in:
How To Manage and Approve Pending ASR Assets In My Oracle Support (Doc ID 1329200.1)
(requires My Oracle Support login to access.)
Pillar Products (AX300, AX400, AX500, AX600, and older systems)
Release 5.3.0 and 5.3.1 encountered issues with Call Home not allowing sessions if going through a proxy using http. Refer to Pillar Axiom 500/600 Customer Notes, Release 5.3 id 13746537 for details.
Options for resolving this issue are:
Note 2: Heartbeat functionality is based on a weekly Test Call Home being automatically sent by the Pillar Axiom. For more details refer to Pillar Axiom Administrator Guide.