OTN Help - Frequently Asked Questions

I have login/password problems or want to change my password. What do I do?
Please see the Account Help page for all password and login issues.

How can I ensure the stability of the software download process?
Please try the following:

• If you are having trouble connecting or completing a download, please try using the GetRight download manager, which allows you to easily download files and recover (resume downloading) if errors occur.
• Make sure you are using a supported browser: Netscape 7.x or later, Internet Explorer 5.x or later, Firefox 1.5 or later, Safari/Mac OS 2.x or later.
• If downloading through a firewall or proxy server, contact your system administrator to make sure downloads are allowed through the firewall and that your system is configured properly to allow downloads.
•  If using a dial-up modem and ISP, contact your ISP's technical support group and explain the problem. Ask for assistance on their end.
• Wait, then try it again! Intermittent problems are common on the Internet for a variety of reasons. You may have better luck if you close your browser completely, wait a while, restart your browser, then try again from the beginning.
• Try using a different browser.
• Try downloading during off-peak hours.

Can I download software using FTP?
No. OTN downloads are available only via HTTP protocol.

How do I subscribe to OTN newsletters?
In your Account Profile, make sure that the appropriate boxes are checked under "My Community Memberships".

How do I remove myself from your mailing list?
In your Account Profile, check the "I do not wish to receive any marketing e-mails from Oracle" box.

How do I upgrade from a developer license to a full-use license?
When you are ready to deploy your application, you must purchase a full-use license for the Oracle products that you used to build your application or any Oracle product that you embedded in your application. To resell Oracle with your application, join the Oracle PartnerNetwork. In the United States, full-use licenses may be purchased online at the Oracle Store, or through Oracle Sales at (800) 542-1170. If you are outside the U.S., please contact your local sales office.

Why are some of the elements on my screen blank, or when I click on buttons and enter text into the forms nothing seems to happen?
The Oracle Technology Network Web site requires the use of Java- and Javascript-enabled browsers. Please make sure you have Java and JavaScript enabled when browsing this Web site.

I have a question that is not answered here. Is there a "customer service" email address?
No. Please post your question in the Member Feedback Discussion Forum, which is monitored frequently.