Siebel Call Center Integration Pack for Oracle Adverse Event Reporting System
Process Supported: Call to Case

The Siebel Call Center Integration Pack for Oracle Adverse Event Reporting System combines Siebel’s world-class contact center functionality with Oracle’s robust product safety and compliance capabilities creating a closed loop adverse event and complaint solution.

• Download Application
  • The Siebel Call Center Integration Pack for Oracle Adverse Event Reporting System is available for download from the Oracle E-Delivery website
  • Select Product Pack “Oracle Application Integration Architecture”
    • Select your Fusion Middleware platform.
    • All available PIPs will be listed.
• Documentation:
• The latest documentation for the Siebel Call Center Integration Pack for Oracle Adverse Event Reporting System is available here.
• Certified Platforms:
  • The Siebel Call Center Integration Pack for Oracle Adverse Event Reporting System is certified to work with the following applications:
    • Siebel CRM 7.8.2.X SIA
      • Hardware – Any hardware certified for use with Siebel 7.8.2
    • Oracle AERS 4.6.1
      • Hardware – Any hardware certified for use with Oracle AERS 4.6.1
    • Fusion Middleware 10.1.3.1
      • Microsoft Windows (32 bit)
      • Linux x86
      • Linux Itanium
      • Linux on POWER
• Current Patches:
  • Any patches released for the Oracle Communications Order to Bill process integration pack are available on MetaLink
    • Select Simple Search
    • Search by Product or Family “Oracle Application Integration Architecture Family”
    • Select your Release, Patch Type (any), and Platform (used for Fusion Middleware)

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