Siebel CRM Integration Pack for Oracle Communications Billing and Revenue Management: Agent-Assisted Billing Care
Process supported: Communications Agent-Assisted Billing Care

Oracle Communications Agent-Assisted Billing Care process integration pack delivers pre-built integration between Oracle's Siebel CRM and Oracle Communications Billing and Revenue Management, giving your customer service representatives access to all customer-related information using Siebel CRM—including usage and billing data maintained within Oracle Communications Billing and Revenue Management.

• Download Application
  • The Oracle Communications Agent-Assisted Billing Care process integration pack is available for download from the Oracle E-Delivery website
  • Select Product Pack “Oracle Application Integration Architecture”
    • Select your Fusion Middleware platform.
    • All available PIPs will be listed
• Documentation:
• The latest documentation for the Oracle Communications Agent-Assisted Billing Care process integration pack is available here
• Certified Platforms:
  • The Oracle Communications Agent-Assisted Billing Care process integration pack is certified to work with the following applications:
    • Siebel 7.8.2.6 SIA (AIA for Communications 2.0) or 8.0.0.2 SIA (AIA for Communications 2.0.1)
      • Hardware – Any hardware certified for use with Siebel
      • OS – Microsoft Window
    • Oracle Billing and Revenue Management 7.3.1
      • Hardware – Any hardware certified for use with Oracle Billing and Revenue Management 7.3.1
      • OS - All supported platforms for Oracle Billing and Revenue Management 7.3.
    • Oracle Fusion Middleware 10.1.3.3
      • Linux x8
  • To find latest certified platforms follow the steps below:
    • Login into Oracle MetaLink.
    • Click on the 'Certify' tab.
    • Click on 'View Certifications by Product'.
    • Select 'Application Integration Architecture' from the list and click 'Submit'.
    • Select product name from the list and click 'Submit'.
    • Select platform and click 'Submit'.
    • Click 'Submit' on the 'Additional Search Criteria' page.
    • The resulting page will show the Certification Matrix for the product. Click on links for additional information.
• Current Patches:
  • Any patches released for the Oracle Communications Agent-Assisted Billing Care process integration pack are available on MetaLink
    • Select Simple Search
    • Search by Product or Family “Oracle Application Integration Architecture Family”
    • Select your Release, Patch Type (any), and Platform (used for Fusion Middleware)

      Return to the Application Integration Architecture main page