Oracle Beehive Extensions for Explorer Help - Supplement to Client Help

What is Oracle Beehive Extensions for Explorer?

Oracle Beehive Extensions for Explorer provides Oracle Beehive users direct access to their workspaces and workspace content, such as folders and documents, through Microsoft Windows Explorer. Oracle Beehive Extensions for Explorer also facilitates seamless team collaboration. For example, with Oracle Beehive Extensions for Explorer you can launch Oracle Beehive conferences directly from Windows Explorer to share and discuss workspace content in real time.

What features are included in Oracle Beehive Extensions for Explorer?

Oracle Beehive Extensions for Explorer includes the following features:

• Oracle Beehive workspace management:

  • Browse, view, configure workspaces

  • View workspace properties, preference settings, and version history

  • Explore and restore deleted workspace folders and documents

• Folder-level management:

  • Browse heterogeneous folders within workspaces

  • Add, delete, copy, move folders within workspaces

• Document management, collaboration and access:

  • Drag-and-drop functionality to Oracle Beehive workspaces

  • View document properties, version history

  • Document storage, sharing, and version control, with check-in/check-out/cancel checkout capabilities

  • Apply/modify sensitivity

  • Add, delete, rename documents in workspace folders and local system files

  • Copy and move documents across workspace folders and local system files

  • Offline access to folders and documents

  • Schedule and start a meeting or e-mail directly from a workspace document

  • Start Oracle Beehive Conferencing from a workspace document

  • Edit-in-place functionality

  • Access WebDAV documents online with Copy URL feature

What operating systems does Oracle Beehive Extensions for Explorer support?

Oracle Beehive Extensions for Explorer is supported on Microsoft Windows XP and Vista operating systems.

How do I access Oracle Beehive Extensions for Explorer?

Oracle Beehive Central provides direct access to all Oracle Beehive hosted applications. To download the Oracle Beehive Extensions for Explorer application, follow the steps described in Where do I download Oracle Beehive Extensions for Explorer?.

To access Oracle Beehive Extensions for Explorer, users must provide credentials for authentication.

Where do I download Oracle Beehive Extensions for Explorer?

Oracle Beehive Central provides links to each Oracle Beehive application available for download.

To download Oracle Beehive Extensions for Explorer:

1. Access the Download Center through [link: Oracle Beehive Central].

2. On the Download Center page, click to download Oracle Beehive Extensions for Explorer.

3. Locate Oracle Beehive Extensions for Explorer you downloaded, and click the Oracle Beehive application icon to begin installing.

   Once installed, the Oracle Beehive icon will appear on, and can be accessed from your desktop.

What is my Username and Password?

Your company will have assigned each user specific credentials to use for Oracle Beehive Extensions for Explorer. Your username is typically your e-mail address. Check with your Oracle Beehive system administrator for your assigned password.

How do I get my workspaces to show up in my Folders view in Windows Explorer?

To view workspaces in your Folders view:

1. Under the Beehive Workspaces folder, right-click on an account, and select Workspaces.(Optionally, click the Beehive menu, and select Workspaces.)

2. In the Workspaces window, click View All, to view a list of all workspaces to which you have access rights. If the workspace you want to add does not appear in the list, the owner has not added you as a member, viewer, or other type of participant. For more information, refer to the section Modifying Team Workspaces in the Oracle Beehive Extensions for Explorer Online Help.

3. Select the check box next to the workspace, and click OK.

4. To remove your personal workspace or a team workspace from the Folders view, select the workspace and click Delete.

How do I ensure my Oracle Beehive Extensions for Explorer items will be accessible while I am working offline?

Before you disconnect from the Oracle Beehive server to work offline, you need to download the documents you want to be able to access. Simply right-click a document or folder and select Make Available Offline. The document will be available whenever you are working offline. Click Cancel at any time during the download to stop and exit the offline availability operation. For more information, refer to the section Making Folders Available Offline in the Oracle Beehive Extensions for Explorer Online Help.

How do I check for available updates or what version I am running?

You will be notified when new software updates are available via your Windows system tray (lower right corner of your screen).

If you experience problems with your current version, you can do a manual check to make sure you are running the latest available version of Oracle Beehive Extensions for Explorer.

To manually check for Oracle Beehive Extensions for Explorer updates:

1. From the Beehive menu, select Accounts.

2. In the Oracle Beehive Extensions for Explorer window, select an account, and click Modify.

3. In the left box, click the Advanced icon.

4. Click Check for Updates.

What does a "star" icon next to my document mean?

A "star" icon appears next to a workspace document whenever changes have been made locally, but not yet applied to the Beehive server. Updates to the server may take longer depending on the volume of data you added or changed, if you are offline (or in Work Offline mode), or if the server (or network connectivity) is temporarily unavailable.

It appears Oracle Beehive Extensions for Explorer retains sensitivities when documents are added to folders. How do I change this?

When a user adds a document to a folder, Oracle Beehive Extensions for Explorer retains the sensitivity of the document even if it differs from the sensitivity of the folder. This behavior may have unintended results, especially if the intent is to move a private document to a public folder for wider distribution. If this is the case, you need to manually change the sensitivity of the document ("Private") to match that of the destination folder ("Public").

I am unable to see my team workspaces in the Folders view

Workspaces other than your personal workspace only appear if you have added them to your workspace view, and only if you have been added as a member. To add a workspace to your Folders view, see How do I get my workspaces to show up in my Folders view in Windows Explorer?.

For more information, refer to the section Adding Other Workspaces to your Folders View in Oracle Beehive Extensions for Explorer Online Help.

How can I view the raw source of items in Oracle Beehive Extensions for Explorer?

You can view the raw source of any Oracle Beehive item, folder, or workspace. This is especially useful when investigating and diagnosing issues.

To view the raw source of an Oracle Beehive workspace:

1. Right-click a workspace and select Properties.

2. Click the General tab.

3. Click View Source.

To view the raw source of a folder:

1. Right-click the folder, and select Properties.

2. Click the Advanced tab.

3. In the Details section, click View Source.

To view the raw source of a document:

1. Right-click the document and select Properties.

2. Click the Details tab.

3. Click View Source.

Why can't I drag and drop a document to and from the Workspace Trash?

Oracle Beehive Extensions for Explorer does not support drag-and-drop functionality to move items to or from a workspace Trash folder. However, you can still drag and drop folders and documents to move them across Oracle Beehive workspaces, and to and from your local system folders in Windows Explorer.

Why can't I rename a folder in place of the New Folder name in Oracle Beehive Extensions for Explorer?

Oracle Beehive Extensions for Explorer does not support the naming of a folder in place of a default New Folder name.

Can I access more than one account?

Even though multiple accounts can be created within Oracle Beehive Extensions for Explorer, only one user account can be accessed at a time.

Known Issues

This section includes the following issues that are known to exist in this release:

• Limit of 1000 Messages When Moving Mail Folder Between Workspaces

• "File Not Found" Error Results When Document is Opened and Closed Too Quickly

Resolved Issues

This section includes the following issues that have been resolved in this release:

• Document Opened as Editable Version (Not Read-Only) While Locked/Checked Out By Another User

• "Upload" Error Window is Not Restored from "Minimize" State

• "[Item] Out of Date" Error When Opening Document Immediately After Check-in

• "Chinese Language Not Supported" Error Appears After Installing Oracle Beehive Extensions for Explorer

• Oracle Beehive Extensions for Explorer Needs Automatic Account Creation Following Installation