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Oracle Beehive Standards-Based Clients Help

Oracle Beehive Standards-Based Clients Help

Product Version: 1.5.x

Updated On: October 28, 2009

Oracle Beehive supports several standards-based protocols, enabling organizations to deploy and integrate commonly-available, as well as custom, clients to access Oracle Beehive data and leverage its robust feature set.

This page contains configuration instructions and other related information for the standards-based clients supported by Oracle Beehive.

 Oracle Beehive logo
Web Clients (WebDAV)

FTP Clients

Time Management Clients (CalDAV)

E-mail Clients

Instant Messaging Clients


Web Clients (WebDAV)

This section provides configuration instructions for the following WebDAV clients:

Cadaver

This section contains the following topics on Cadaver:

How do I configure Cadaver to connect to Oracle Beehive?

Operating System: Linux

To configure Cadaver to connect to Oracle Beehive:

  1. Open a shell.

  2. Execute the cadaver http://<Server-Name>:<Port-Number>/content/dav command. For example, if your server name is server.example.com and your port number is 7777, your command would be cadaver http://server.example.com:7777/content/dav.

  3. Enter your user name and password.

What are the known limitations of Cadaver?

Cadaver only supports alphanumeric characters and spaces in file and folder names. Therefore, if you attempt to open, copy, or move a file and folder that contains a non-alphanumeric character in its name, you will receive the following error message:

405 Method Not Allowed

To avoid this error message, only work with files and folders that contain alphanumeric characters and spaces.

Non-alphanumeric characters that Cadaver does not support include the following:

& # \ / : * ? < > | + { } ^ [ ] ( ) `

Mac OS X Finder Web Access

This section contains the following topics on Mac OS X Finder Web Access:

How do I configure Mac OS X Finder Web Access to connect to Oracle Beehive?

Operating System: Mac OS X 10.4.9

To configure Mac OS X Finder Web Access to connect to Oracle Beehive:

  1. From the Go menu, select Connect to Server.

  2. In the Server Address field, enter the URL to connect to Oracle Beehive using the following structure:

    http://<Server-Name>:<Port-Number>/content/dav


    Example:

    Your server name is server.example.com and your port number is 7777, so the URL you enter is http://server.example.com:7777/content/dav.


    If you do not know your Oracle Beehive URL, please contact your system administrator.

  3. Click Connect.

  4. Enter your user name and password and click OK.

WebDAV Server Behavior in Mac OS X

When right-clicking a folder or document on a WebDAV server, the following Mac OS X options will not work:

  • Make Alias

  • Create Archive

If you want to reduce the number of files sent from your desktop to the Oracle Beehive WebDAV server, you can disable the creation of .DS_Store files on your Macintosh computer using instructions found at the following location: http://docs.info.apple.com/article.html?artnum=301711

However, disabling the creation of .DS_Store files on your Macintosh computer will prevent you from copying files from a local file system to the Oracle Beehive WebDAV server. All other WebDAV operations should function normally.

Microsoft Internet Explorer 6.x and 7

Operating System: Microsoft Windows XP

This section contains the following topics about Microsoft Internet Explorer 6.x and 7:

How do I configure Microsoft Internet Explorer to connect to Oracle Beehive?

To configure Microsoft Internet Explorer to connect to Oracle Beehive:

  1. In the Address field, enter the URL to connect to Oracle Beehive using the following structure:

    http://<Server-Name>:<Port-Number>/content/dav


    Example:

    Your server name is server.example.com and your port number is 7777, so the URL you enter is http://server.example.com:7777/content/dav.


    If you do not know your Oracle Beehive URL, please contact your system administrator.

  2. Enter your user name and password, and click OK.

How do I log out of Oracle Beehive with Microsoft Internet Explorer?

To log out of Oracle Beehive with Microsoft Internet Explorer, click the Logout link in the top right-hand corner of the page.

How do I access folder names that contain symbols with Microsoft Internet Explorer?

If you create a folder with a name that contains symbols using Microsoft Windows XP Web Folders, you may not be able to access the folder in Microsoft Internet Explorer by clicking the folder link in your personal workspace. To access the folder in Microsoft Internet Explorer, copy the address from your Microsoft Windows XP Web Folder and paste it in the Internet Explorer Address field.

Microsoft Windows XP Web Folders

This section contains the following topics about Microsoft Windows XP Web Folders:

Configuring Microsoft Windows XP Web Folders to Connect to Oracle Beehive

To configure Microsoft Windows XP Web folders to connect to Oracle Beehive:

  1. In Windows Explorer, click My Network Places.

  2. Click Add a network place.

  3. Click Next.

  4. Select Choose another network location and click Next.

  5. In the Internet or network address field, enter the URL to connect to Oracle Beehive using the following structure:

    http://<Server-Name>:<Port-Number>/content/dav


    Example:

    Your server name is server.example.com and your port number is 7777, so the URL you enter is http://server.example.com:7777/content/dav.


    If you do not know your Oracle Beehive URL, please contact your system administrator.

  6. Enter your user name and password, and click OK.

  7. Enter a name for your network place, and click Next.

  8. If you want to access this network place immediately, select the Open this network place when I click Finish check box.

  9. Click Finish.

Logging Out of Oracle Beehive from Microsoft Windows XP Web Folders

Microsoft Windows XP Web Folders doesn't provide an explicit logout function. To log out of an Oracle Beehive-based Web Folder, you can do one of the following:

  • Log out of your Windows session: To use this method, log out of your current Windows user session from the Windows Start menu.

  • Log out of your WebDAV session and delete the Network Place that's mapped to Oracle Beehive: To use this method, open Microsoft Internet Explorer, enter the WebDAV URL for Oracle Beehive in your Address bar (typically http://<server_name>:<port_number>/content/dav), and, once the page opens, click Logout in the top-right corner of the page. Then, in Windows Explorer, access My Network Places and delete the Network Place that's mapped to Oracle Beehive. (You'll need to recreate this Network Place the next time you want to access it.)

Web Folders Versions Supported by Oracle Beehive

Oracle Beehive supports the following versions of Microsoft Windows XP Web Folders:

  • 11.0.6715.60 or later

  • 12.0.4518.1014 or later

Known Limitations of Using Microsoft Windows XP Web Folders with Oracle Beehive

This section provides information on the known limitations of using Microsoft Windows XP Web Folders with Oracle Beehive. Where possible, workarounds for these limitations are provided. This section contains the following topics:

  • Microsoft Windows XP Professional 2002 Service Pack 2: When you create a folder in your personal workspace, you may receive an error message stating that an entity was not found. Ignore the error. The folder will be created normally.

  • Web Folders 12.0.4518.1014:

    • Opening a text file will generate an error message stating that the file name, directory name, or volume label syntax is incorrect. Ignore the error.

    • Moving or copying a file to a directory where a file with the same name exists will fail.

  • Explicit file versioning not supported in Manual mode: Microsoft Windows Web Folders does not support explicit versioning of files when versioning control is set to Manual mode. To update a file hosted by Web Folders when versioning is set to Manual mode, users must check out a file, change it, save it, and check it back in.

  • "Save Link As" option does not work with Mozilla Firefox 3.0.7 if third-party cookies blocked: Using the Save Link As option (on the right-click menu) to download files through Microsoft Windows XP Web Folders will not work if Firefox 3.0.7 is configured to block third-party cookies. Instead of downloading the intended file to your computer, Firefox downloads a generic HTML file. To avoid this issue, do one of the following:

    • Use another method to download the file, such as clicking the file's link using the left mouse button.

    • Configure Firefox to accept third-party cookies. For more information, refer to the documentation provided with your copy of Mozilla Firefox.

    For more information, refer to the entry for this issue in the Mozilla Foundation's bug database: https://bugzilla.mozilla.org/show_bug.cgi?id=464404

Transmit 3.5.0

Operating System: Mac OS X 10.4.9

How do I configure Transmit to connect to Oracle Beehive?

To configure Transmit to connect to Oracle Beehive:

  1. In the Server field, enter the server name. For example, if your server is server.example.com, you would enter server.example.com in the Server field. If you do not know your server name, please contact your system administrator.

  2. Enter your user name and password.

  3. Enter /content/dav in the Initial Path field. If you do not know your initial path, please contact your system administrator.

  4. Enter the port number of your server.

  5. Select WebDav from the Protocol list.

  6. Click Connect.

FTP Clients

This section provides configuration instructions for the following FTP clients:

FileZilla 2.x

Operating System: Microsoft Windows XP

This section contains the following topics on FileZilla 2.x:

How do I configure FileZilla 2.x to connect to Oracle Beehive?

To configure FileZilla 2.x to connect to Oracle Beehive:

  1. From the File menu, select Site Manager.

  2. Click New Site.

  3. Enter a name for the site.

  4. In the Host field, enter your server name (e.g. myserver.oracle.com).

  5. Enter your port number.

  6. From the Servertype list, select FTP.

  7. In the Logontype section, select the Normal check box.

  8. Enter your user name and password.

  9. Click Connect.

  10. Click Save and Exit.

Known Issues with Windows Character Sets and Uploading with FileZilla 2.x

Uploading a file to a directory using the Windows-1252 user character set and a non-English language will fail.

NCFTP 3.2.6

Operating System: Linux

How do I configure NCFTP to connect to Oracle Beehive?

To configure NCFTP 3.2.6 to connect to Oracle Beehive:

  1. Launch NCFTP.

  2. Connect to the Oracle Beehive server using the open command with the -u (user name) and -P (port number) options and arguments. For example, if your user name, port number, and server name were jcoetzee, 7777, and server.example.com, respectively, you would type open -u jcoetzee -P 7777 server.example.com.

  3. For more information, consult the NCFTP documentation.

SmartFTP 2.5.0

Operating System: Microsoft Windows XP

How do I configure SmartFTP 2.5.0 to connect to Oracle Beehive?

To configure SmartFTP 2.5.0 to connect to Oracle Beehive:

  1. From the File menu, select New Remote Browser.

  2. Select Normal FTP from the Protocol list.

  3. In the Host field, enter the name of your server. For example, if your server name is server.example.com, you would enter server.example.com in the Host field. If you do not know your server name, please contact your system administrator.

  4. Enter the port number of your server in the Port field.

  5. Select Username and Password from the Login Type list.

  6. Enter your user name and password.

  7. Click OK.

Transmit 3.5.0

Operating System: Mac OS X 10.4.9

How do I configure Transmit 3.5.0 to connect to Oracle Beehive?

To configure Transmit 3.5.0 to connect to Oracle Beehive:

  1. In the Server field, enter the server name. For example, if your server name is server.example.com, you would enter server.example.com in the Server field. If you do not know your server name, please contact your system administrator.

  2. Enter your user name and password.

  3. Enter the port number of your server.

  4. Select FTP from the Protocol list.

  5. Click Connect.

What are the known limitations of using Transmit 3.5.0 with Oracle Beehive?

The following are the known limitations of using Transmit 3.5.0 with Oracle Beehive:

  • Copying Document Aliases: When you transfer a document alias, Transmit will transfer the original document, not the alias.

Time Management Clients (CalDAV)

This section provides configuration instructions for the following CalDAV clients:

In addition to providing configuration instructions, this section also contains the following topics:

Apple iCal 3.0

Operating System: Mac OS X 10.5

Configuring Apple iCal 3.0 (Desktop Version) to Connect to Oracle Beehive


Note:

To configure the mobile version of Apple iCal, such as for an Apple iPhone or iPod Touch, please refer to "Set Up Calendar" in the Configuring Mobile Device Help.


To configure Apple iCal 3.0 (desktop version) to connect to Oracle Beehive:

  1. Verify that Apple iCal 3.0 is running on your computer.

  2. Open a Web browser and enter the location of your Oracle Beehive calendar data using the following structure:

    http://<Server-Name>:<Port-Number>/caldav


    Example:

    Your server name is server.example.com and your port number is 7777, so the URL you enter is http://server.example.com:7777/caldav.


    If you do not know your Oracle Beehive calendar data URL, please contact your system administrator.

  3. Enter your Oracle Beehive user name and password. Click OK.

  4. Click the Help link in the top right-hand corner of the window.

  5. In the Configuring Apple iCal 3.0 section, copy the URL next to Account URL.

  6. Switch to iCal.

  7. From the iCal menu, select Preferences.

  8. Click the Accounts tab.

  9. Click + to add an account.

  10. Enter a description for the account.

  11. Enter your Oracle Beehive user name and password.

  12. Click the Server Options arrow.

  13. In the Account URL field, paste the URL you copied in step 4.

  14. Click Add. If a warning appears, ignore it and click OK.

  15. Close the Accounts window. Your Oracle Beehive calendar is now listed as Default Calendar under the account description heading in the left-hand column.

Mozilla Lightning

Mozilla Lightning is an add-on to Mozilla Thunderbird. Oracle Beehive supports Mozilla Lightning 0.8 and 0.9 on the Microsoft Windows XP, Mac OS X 10.4.9, and Linux operating systems.

Configuring Mozilla Lightning to Connect to Oracle Beehive

To configure Mozilla Lightning to connect to Oracle Beehive:

  1. Verify that Mozilla Thunderbird 2.0 is running on your computer and that you have installed the Lightning add-on.

  2. Open a Web browser and enter the location of your Oracle Beehive calendar data using the following structure:

    http://<Server-Name>:<Port-Number>/caldav


    Example:

    Your server name is server.example.com and your port number is 7777, so the URL you enter is http://server.example.com:7777/caldav.


    If you do not know your Oracle Beehive calendar data URL, please contact your system administrator.

  3. Enter your Oracle Beehive user name and password. Click OK.

  4. Click the Help link in the top right-hand corner of the window.

  5. In the Configuring Mozilla Lightning 0.9 section, copy the URL next to Location.

  6. Switch to Mozilla Thunderbird.

  7. Click the Calendars tab.

  8. On the menu, click Calendar and then click New Calendar. The Create New Calendar window opens.

  9. Select On the Network and click Next.

  10. In the Format list, select CalDAV.

  11. In the Location box, paste the location of your Oracle Beehive calendar (the URL that you copied in Step #5).

  12. Click Next.

  13. Enter a calendar name, choose a display color for your calendar entries, and click Next.

  14. Enter your user name and password, and click OK.

  15. Click Finish. You are now subscribed to your Oracle Beehive calendar. It may take a few seconds for Lightning to retrieve the contents of your calendar from the server.

Mozilla Sunbird

Oracle Beehive supports Mozilla Sunbird 0.8 and 0.9 on the Microsoft Windows XP, Mac OS X 10.4.9, and Linux operating systems.

This section contains the following topics:

Configuring Mozilla Sunbird for Windows and Linux

To configure Mozilla Sunbird for supported Windows and Linux operating systems:

  1. Verify that Mozilla Sunbird is running on your computer.

  2. Open a Web browser and enter the location of your Oracle Beehive calendar data using the following structure:

    http://<Server-Name>:<Port-Number>/caldav


    Example:

    Your server name is server.example.com and your port number is 7777, so the URL you enter is http://server.example.com:7777/caldav.


    If you do not know your Oracle Beehive calendar data URL, please contact your system administrator.

  3. Enter your Oracle Beehive user name and password. Click OK.

  4. Click the Help link in the top right-hand corner of the window.

  5. In the Configuring Mozilla Sunbird 0.9 section, copy the URL next to Location.

  6. Switch to Mozilla Sunbird.

  7. From the File menu, select Subscribe to Remote Calendar.

  8. Select On the Network and click Next.

  9. In the Format section, select CalDAV.

  10. In the Location field, paste the location of your Oracle Beehive calendar (the URL that you copied in Step #5).

  11. Click Next.

  12. Enter a calendar name, select a calendar color, and click Next.

  13. Enter your user name and password, and click OK.

  14. Click Finish. You are now subscribed to your Oracle Beehive calendar.

Configuring Mozilla Sunbird for Macintosh

To configure Mozilla Sunbird for supported Macintosh operating systems:

  1. Verify that Mozilla Sunbird is running on your computer.

  2. Open a Web browser and enter the location of your Oracle Beehive calendar data using the following structure:

    http://<Server-Name>:<Port-Number>/caldav


    Example:

    Your server name is server.example.com and your port number is 7777, so the URL you enter is http://server.example.com:7777/caldav.


    If you do not know your Oracle Beehive calendar data URL, please contact your system administrator.

  3. Enter your Oracle Beehive user name and password. Click OK.

  4. Click the Help link in the top right-hand corner of the window.

  5. In the Configuring Mozilla Sunbird 0.9 section, copy the URL next to Location.

  6. Switch to Mozilla Sunbird.

  7. From the File menu, select Subscribe to Remote Calendar.

  8. Select On the Network and click Continue.

  9. In the Format section, select CalDAV.

  10. In the Location field, paste the location of your Oracle Beehive calendar (the URL that you copied in Step #5).

  11. Click Continue.

  12. Enter a calendar name, select a calendar color, and click Continue.

  13. Enter your user name and password, and click OK.

  14. Click Done. You are now subscribed to your Oracle Beehive calendar.

Troubleshooting Issues with Supported CalDAV Clients and Oracle Beehive

This section provides troubleshooting tips for issues that might arise when using a supported CalDAV client with Oracle Beehive. This section contains the following topics:

About Time Zone Settings and Oracle Beehive

Make sure you select the appropriate time zone for your location before you begin working with your Oracle Beehive calendar. Otherwise, your calendar events may not appear at the right times.

Error Messages in Mozilla Lightning and Mozilla Sunbird

Occasionally, you may encounter the following error message: "There has been an error reading data for calendar: <Your-Calendar-Name>. It has been disabled until it is safe to use it." This message typically occurs if you have entered the wrong calendar URL. Please verify your calendar URL with your system administrator.

Creating Events in Mozilla Lightning and Mozilla Sunbird

If an event you have created does not appear in your Oracle Beehive calendar, make sure that you have not accidentally created the event in your local calendar instead.

Scheduling Meetings with Other Oracle Beehive Users in Mozilla Lightning and Mozilla Sunbird

Meetings for which you have not yet indicated an attendance status appear with a ? in their titles. To confirm your attendance status for a meeting, change the ? to a +. To decline the meeting, delete it from your calendar, or change the ? to a -.

Optimizing Memory Usage in Mozilla Lightning and Mozilla Sunbird

To avoid excessive memory use, set your calendar refresh interval to no less than 30 minutes by performing the following steps:

  1. From the Tools menu, select Options.

  2. Click the General tab.

  3. Select the Refresh calendars every check box and set the interval to at least 30 minutes.

  4. Click OK.


    Note:

    You can manually refresh your calendar at any time by selecting Reload Remote Calendars from the File menu.


Known Limitations with Supported CalDAV Clients and Oracle Beehive

The following are known limitations of using supported CalDAV clients with Oracle Beehive:

  • A maximum of 250 meetings are supported per calendar.

  • Oracle Beehive Release 1 (1.3) only: When you assign delegate rights to another user, it may take up to six hours for the user to be able to work as your delegate.

  • When you create a meeting in a team workspace, all team workspace members are invited by default.

  • The date range for events in your calendar is limited to one month in the past and two years into the future.

  • Oracle Beehive does not support the following Apple iCal features:

    • External attachments

    • Delegation

    • Managing available hours

    • Marking events or tasks as Private

    • Specifying whether one of your calendars affects your general availability

  • iCalendar categories do not map to Oracle Beehive tags.

  • You cannot create holidays in team workspaces.

E-mail Clients

This section provides configuration instructions for the following e-mail clients:

Apple Mail 2.1

Operating System: Mac OS X 10.4.9

To configure Apple Mail to connect to Oracle Beehive:

  1. From the New Account dialog box, select IMAP from the Account Type list.

  2. Enter your name and e-mail address.

  3. Enter a description for your account and click Continue.

  4. Enter your incoming mail server and password in the appropriate fields and click Continue. If you encounter an error stating that your mail server cannot be reached, ignore it.

  5. Enter your outgoing mail server in the field and click Continue. If you encounter an error stating that your mail server cannot be reached, ignore it.

  6. Click Continue.

  7. Review the information you have entered. Click Go Back if you want to change any settings. Otherwise, click Continue to create your account.

  8. Click Done.

  9. Select your account from the list on the left-hand side and click the Account Information tab.

  10. Click Server Settings.

  11. Enter the port number for your outgoing mail server in the Server port field.

  12. Click the Advanced tab.

  13. Enter the port number for your incoming mail server in the Port field.

  14. Save your changes and exit the Accounts dialog box.

Microsoft Outlook 2003

Operating System: Microsoft Windows XP

This section describes how to connect to Oracle Beehive using Microsoft Outlook with a standard IMAP server for e-mail access only. For a complete Oracle Beehive experience that includes e-mail, calendar, contacts, and tasks, you must install Oracle Beehive Extensions for Outlook. Contact your system administrator for more information.

To configure Microsoft Outlook to connect to Oracle Beehive:

  1. From the Start menu, click Control Panel.

  2. Double-click the Mail icon.

  3. Click Show Profiles.

  4. Click Add.

  5. Enter a profile name and click OK.

  6. Select Add a new e-mail account and click Next.

  7. Select IMAP and click Next.

  8. Enter your name and e-mail address.

  9. Enter your user name and password.

  10. Enter your incoming and outgoing mail servers. If you do not know your mail servers, please contact your system administrator.

  11. Click More Settings.

  12. Click the Advanced tab and enter port numbers for your incoming and outgoing mail servers.

  13. Click OK.

  14. Click Next.

  15. Click Finish.

  16. Click OK to exit the Mail dialog box.

Microsoft Outlook 2007

Operating System: Microsoft Windows XP

This section describes how to connect to Oracle Beehive using Microsoft Outlook with a standard IMAP server for e-mail access only. For a complete Oracle Beehive experience that includes e-mail, calendar, contacts, and tasks, you must install Oracle Beehive Extensions for Outlook. Contact your system administrator for more information.

To configure Microsoft Outlook to connect to Oracle Beehive:

  1. In the E-mail accounts dialog box, Outlook will ask you if you want to set up a new e-mail account. Select Yes and click Next.

  2. Select the Manually configure server settings or additional server types check box and click Next.

  3. Select Internet E-mail and click Next.

  4. From the Account Type list, select IMAP.

  5. Enter your incoming and outgoing mail servers.

  6. Enter your user name and password.

  7. Click More Settings.

  8. Click the Advanced tab.

  9. Enter port numbers for your incoming and outgoing mail servers. Click OK.

  10. Click Next.

  11. Click Finish.

Mozilla Thunderbird 2.0

Operating Systems: Microsoft Windows XP and Linux

To configure Mozilla Thunderbird to connect to Oracle Beehive:

  1. From the New Account Setup dialog box, select Email account, and click Next.

  2. Enter your name and e-mail address, and click Next.

  3. Select IMAP, enter the name of your incoming mail server, and click Next.

  4. Enter your user name and click Next.

  5. Enter a name for your account and click Next.

  6. Verify that all your information is accurate. If you want to edit your account information, click Back. Otherwise, click Finish to create your account.

  7. From the Tools menu, select Account Settings.

  8. Select Server Settings from the list on the left-hand side. Enter a port number for your incoming mail server.

  9. Select Outgoing Server (SMTP) from the list on the left-hand side. Select your server and click Edit.

  10. Enter a port number for your outgoing mail server and click OK.

  11. Click OK to save your account settings.

Instant Messaging Clients

This section provides configuration instructions for the following instant messaging (IM) clients:

In addition to providing configuration instructions, this section also contains the following topic:

Apple iChat 3.1.8

Operating System: Mac OS X 10.4.9

To configure Apple iChat to connect to Oracle Beehive:

  1. From the iChat menu, select Preferences.

  2. Click + to create an account. The Account Setup window opens.

  3. In the Account Type list, select Jabber Account.

  4. In the Account Name and Password boxes, enter your e-mail address and password.

  5. Click Server Options.

  6. In the Server and Port boxes, enter the server and port number for your Jabber server. If you do not know your port number, please contact your system administrator.

  7. Optionally, enable SSL connections by clicking the Use SSL check box so that a check mark appears. If you are unsure of whether or not to enable SSL, contact your system administrator.

  8. Click Done.

  9. From the iChat menu, select Log In to Jabber.

Pidgin 2.x

Operating Systems: Microsoft Windows XP, Linux

To configure Pidgin to connect to Oracle Beehive:

  1. On the Pidgin menu bar, click Accounts and then click either Add/Edit or Manage Accounts, depending on your version. The Accounts window opens.

  2. Click Add.

  3. On the Basic tab, choose XMPP from the Protocol list.

  4. In the Screen Name box, enter your username. For example, if your e-mail address is abc.def@example.com, then would enter abc.def as your username. If you do not know your username, please contact your system administrator.

  5. In the Domain field, enter your domain name. For example, if your e-mail address is abc.def@example.com, then you would enter example.com as your domain name. If you do not know your domain name, please contact your system administrator.

  6. Click the Advanced tab.

  7. In the Connect Server box, enter the full name of your server. Your server name may be different than your domain name. For example, if your server name is server.example.com, you would enter server.example.com. If you do not know your server name, please contact your system administrator.


    Note:

    Other options provided on the Advanced tab allow you to change your connection type and settings. The typical connection uses SSL/TLS and port 5222. Only change these settings if your system administrator instructs you to do so.


  8. Click Save.

Trillian Pro

Operating System: Microsoft Windows XP

To configure Trillian Pro to connect to Oracle Beehive:

  1. From the Trillian menu, select Trillian Preferences.

  2. Click Plugins.

  3. Select the Jabber check box.

  4. Click Identities & Connections in the list on the left-hand side.

  5. Select an identity and click Add a new connection. Select Jabber from the list.

  6. In the JID field, enter your user name and your XMPP domain name using the <User-Name>@<Domain-Name> structure. For example, if your user name is jcoetzee and your XMPP domain name is oracle.com, you enter jcoetzee@oracle.com in the JID field.

  7. Enter your password.

  8. Click Change.

  9. On the Connection tab, enter your server host and port number. If you do not know your Oracle Beehive server host and port number, please contact your system administrator.

  10. Optionally, click the Use legacy SSL connection check box so that a checkmark appears.

  11. Click Save Settings.

  12. Click Connect.

Troubleshooting Tips for Supported Instant Messaging Clients with Oracle Beehive

This section provides troubleshooting tips for issues that might arise when using a supported instant messaging client with Oracle Beehive. Where possible, workarounds for these issues are provided. This section contains the following topics:

I sent an instant message to someone who was offline and the message wasn't delivered when the person logged back into Oracle Beehive

Ask the person to log out of Oracle Beehive through his or her instant messaging client and then log back in. The message should now appear in the message queue for the person's instant messaging client, or wherever offline messages are displayed. For more information, please refer to "Instant Messages Sent to Offline Users Might not be Delivered Immediately".

I didn't receive an instant message that was sent to me while I was offline

Log out of Oracle Beehive through your instant messaging client and then log back in. The message should now appear in the message queue for your instant messaging client, or wherever offline messages are displayed. For more information, please refer to "Instant Messages Sent to Offline Users Might not be Delivered Immediately".

Known Limitations of Supported Instant Messaging Clients with Oracle Beehive

This section provides information on the known limitations of using supported instant messaging clients with Oracle Beehive. Where possible, workarounds for these limitations are provided. This section contains the following topics:

Oracle Beehive Does Not Support Secure File Transfers Through Instant Messaging

You cannot transfer files securely when using an instant messaging client with Oracle Beehive. Though your SSL connection to the server is secure, files will be not securely transferred. When you attempt to transfer a file, you will be warned that the file transfer will be unsecure. You can then proceed with the unsecure file transfer or cancel the operation.

Instant Messages Sent to Offline Users Might not be Delivered Immediately

If someone sends you an instant message while you are offline, Oracle Beehive stores that message for later delivery. In some cases, there may be a small delay deliverying the message when you log back in to the system. This can result in the message not being delivered to you during the current session, especially if you log in within a minute of the message being sent and your session is brief. If this occurs, simply log out of the system and log back in. The message should appear in the message queue for your instant messaging client, or wherever your offline messages are displayed.

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