FAQ ID: 007067
Updated: 2005-07-12
Version: 9.0.4.x, 10.1.1
Operating System: ALL

Is Oracle Mobile Collaboration a new name?

Users of the previous release will notice that the product has been renamed. In earlier releases, it was named Oracle Wireless and Voice.

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FAQ ID: 007064
Updated: 2005-07-12
Version: 9.0.4.x, 10.1.1
Operating System: ALL

How do I set up a mobile access account?

If you are a first-time user of the mobile collaboration suite, you set up mobile access by registering a mobile device to the mobile portal (/ptg/rm). The number of the mobile device becomes your mobile access account ID. To set up mobile access, first log into the Oracle Collaboration Suite using your Single Sign-on account ID and PIN. Click Mobile Preferences and then do the following:

1. Login on the portal.
2. Click Mobile Preferences.
3. Enter your phone number (with country code) in the appropriate fields.
4. Select a numeric PIN.
5. Click Continue. Your account ID is the number of your mobile phone (country code included).

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FAQ ID: 007027
Updated: 2005-01-17
Version: 9.0.4.x, 10.1.1
Operating System: ALL

I have a PDA (regular Palm, Pocket PC PDA) without wireless access. Does it work with Oracle Collaboration Suite?

Yes, you can synchronize your regular Palm or Pocket PC device with a cradle without wireless connectivity. Oracle Mobile Data Sync synchronizes Oracle Calendar with PDAs based on either Palm OS (Windows or Mac), or Windows CE / Pocket PC (3.x or higher), enabling full two-way synchronization of meetings, appointments, contacts, notes and tasks. Oracle Mobile Data Sync takes Personal Digital Assistant functionality beyond Personal Information Management (PIM), by allowing users to access information such as meeting attendees/resources and attendee status. Oracle's sync preference menu allows users to customize the amount of information that is synchronized, as well as download attendee lists and meeting details.

Find out more about Oracle Mobile Data Sync Clients on Oracle Technology Network.

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FAQ ID: 007028
Updated: 2005-01-17
Version: 9.0.4.x, 10.1.1
Operating System: ALL

Does a Treo 600 (or similar Palm smartphone) work with Oracle Collaboration Suite?

If you have a Treo 600 or similar Palm smartphone, you can use the voice, browser, and in some cases text messaging/SMS to access Oracle Collaboration Suite. You can also use the Oracle Mobile Data Sync to synchronize your Palm over cradle.

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FAQ ID: 007029
Updated: 2005-01-17
Version: 9.0.4.x, 10.1.1
Operating System: ALL

Does a Pocket PC PDA with wireless card or Pocket PC Phone work with Oracle Collaboration Suite?

If you have a Pocket PC PDA with wireless card or a Pocket PC phone (such as Siemens Sx56), you can use the voice, browser, and in some cases text messaging/SMS to access Oracle Collaboration Suite. You can also use the Oracle Mobile Data Sync to synchronize your Pocket PC over cradle.

The next release of Oracle Collaboration Suite will support RIM-like, real-time e-mail push functionality for Pocket PC Phones and Smartphones.

Find out more about Oracle Mobile Data Sync Clients on Oracle Technology Network.

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FAQ ID: 007030
Updated: 2005-01-17
Version: 9.0.4.x, 10.1.1
Operating System: ALL

I have a Blackberry. How does it work with Oracle Collaboration Suite?

Oracle's strategic partner, Consilient, provides RIM-like e-mail push functionality for Blackberry devices. This solution is called Consilient2, and supports RIM-like push functionality for e-mail, and adds support for Calendar through Synthesis AG SyncML client.

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FAQ ID: 007031
Updated: 2005-01-17
Version: 9.0.4.x, 10.1.1
Operating System: ALL

I have an account on mymobile2.oracle.com. Will my settings automatically be migrated?

No. You must set up a new account on the Oracle Collaboration Suite instance. Log in to Oracle Collaboration Suite, and follow the instructions in the Getting Started section.

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FAQ ID: 007033
Updated: 2005-01-17
Version: 9.0.4.x, 10.1.1
Operating System: ALL

I don't have a wireless phone; can I still access Oracle Collaboration Suite?  

Yes, you may still access the Oracle Collaboration Suite through voice. Call toll-free 888.506.8889 within North America, toll-free 800.6722.5322 from outside North America, or the toll number +1.512.821.9500 from anywhere in the world, and enter your numeric account ID and PIN when prompted.

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FAQ ID: 007034
Updated: 2005-01-17
Version: 9.0.4.x, 10.1.1
Operating System: ALL

I have more than one device that I would like to use to access Oracle Collaboration Suite. Is it possible to do so?

Yes. Go to the Collaboration Suite Portal and click Wireless and Voice in the upper right-hand corner, and then click Advanced. Under My Communication Devices, choose the type of device from the drop-down list, click Add, and follow the prompts.

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FAQ ID: 007036
Updated: 2005-01-17
Version: 9.0.4.x, 10.1.1
Operating System: ALL

What is Mobile Text Access?

Mobile Text Access is a request-response based service, where you can send text messages/SMS or e-mail messages requesting Oracle Collaboration Suite information. For more information and a current list of services, see Oracle Technology Network.

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FAQ ID: 007040
Updated: 2005-01-17
Version: 9.0.4.x, 10.1.1
Operating System: ALL

How do I verify if I can use my mobile phone to access Oracle Collaboration Suite by text messaging/SMS or to receive SMS notifications?

Oracle uses a third-party SMS aggregator to send out text messages/SMS from Oracle Collaboration Suite. If you intend to receive SMS notifications for Calendar/Email, or wish to access Collaboration Suite through text messaging/SMS, you should first verify that your mobile phone carrier is supported by Oracle SMS provider. After logging in to Oracle, go to http://collabsuite.oracle.com/help/wireless/Mobileway%20Network%20Reach.doc to see the list of supported carriers in each country.

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FAQ ID: 007041
Updated: 2005-01-17
Version: 9.0.4.x, 10.1.1
Operating System: ALL

What is the Ask number to send text messages/SMS from outside the USA?

You can send text messages to +1.415.279.1821 from anywhere in the world. You can also send Ask commands from e-mail device (such as Blackberry) by sending e-mail to collabsuite_ww@oracle.com.

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FAQ ID: 007042
Updated: 2005-01-17
Version: 9.0.4.x, 10.1.1
Operating System: ALL

How can I set up a Personal Identification Number (PIN) to access Collaboration Suite by voice access?

To set up your PIN for Voice Access, log in using your SSO, go to the Collaboration Suite Portal and click Wireless and Voice in the upper right-hand corner. Now specify your numeric Account ID number and choose a PIN.

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FAQ ID: 007043
Updated: 2005-09-15
Version: 9.0.4.x, 10.1.1
Operating System: ALL

What are the available commands to access Collaboration Suite through voice?

Oracle Collaboration Suite Voice Quick Reference

Access your Email, Calendar, Contacts, Files, and Corporate Directory via voice.

Global Voice Commands

main menu go to the main menu

goodbye end the call

help get hints and information

cancel stop the current operation

Main Menu Voice Commands

email play/reply-to email

calendar play appointments

contacts look up contact, voice dial

directory look up staff, voice dial

files access shared files

Email Voice Commands

repeat play message again

next/previous navigate forward/backward

reply record a response message

first/last navigate to start/end message

folders play a list of folders

read headers only read message headers only

read full messages read full message text

move message move message to folder

fax message fax message body to phone #

fax all fax message body & attachments

fax attchmt <n> fax attachment number <n>

Calendar Voice Commands

repeat play appointment again

next/previous navigate forward/backward

next day play appointments on next day

previous day play appointments on previous day

Go to date play appointments on <date>

Contacts Voice Commands

<name> look up contact <name>

call work call work for current contact

call home call home for current contact

call mobile call mobile for current contact

send Email send e-mail to this contact

call <name> call <name>'s primary phone

email <name> send e-mail to <name>

Directory Voice Commands

say the name of a co-worker find contact by their name

Once the contact has been found

call work call work for current contact

email person send e-mail to this contact

Files Voice Commands

GO TO <filename> select this file

GO TO <foldername> go to this folder

parent folder go up one folder level

home folder go to the highest level folder

fax fax the current document to phone number

delete remove the current document

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FAQ ID: 007046
Updated: 2005-01-17
Version: 9.0.4.x, 10.1.1
Operating System: ALL

Can I get all my e-mail attachments with voice access to e-mail?

The voice access system supports text and audio file attachments. Attachments are read (in the case of text) or played (in the case of audio files) automatically, as if they were part of the message body. For a message with audio attachments, you may either listen to all of the attachments, or SKIP to the next message. There are currently no commands for navigating within the text (or attachments) of a single message.

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FAQ ID: 007047
Updated: 2005-01-17
Version: 9.0.4.x, 10.1.1
Operating System: ALL

Are my voice replies saved in my Sent Folder?

No. Voice replies contain large audio files that will overwhelm your mail quota.

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FAQ ID: 007048
Updated: 2005-01-17
Version: 9.0.4.x, 10.1.1
Operating System: ALL

In what order will my voice access messages be read/played?

First, the system will read your new messages in the order of least recent to most recent. Next, old messages will play starting with the most recent to the least recent. You may interrupt the reading of a message at any time with various spoken commands, such as SKIP (go to the next message) or DELETE.

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FAQ ID: 007049
Updated: 2005-09-15
Version: 9.0.4.x, 10.1.1
Operating System: ALL

What is the toll-free Voice Access number?

Ask your system administrator for the phone number to call to access your collaboration suite.

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FAQ ID: 007050
Updated: 2005-09-15
Version: 9.0.4.x, 10.1.1
Operating System: ALL

What is the Voice Access number to dial from outside the USA?

Ask your system administrator for the phone number to call to access your collaboration suite.

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FAQ ID: 007051
Updated: 2005-01-17
Version: 9.0.4.x, 10.1.1
Operating System: ALL

How do I ensure that I receive notifications/alerts on a particular device?

Go to the Collaboration Suite Portal and click Wireless and Voice in the upper right-hand corner. Now click Advanced. On the Advanced page, if you do not already have one, create a new contact rule, and specify which device you want to receive notification on. For example, if you would like your alerts to be delivered by text messaging/SMS, add a mobile phone and give it a name such as My SMS phone, choose SMS me at My SMS phone from the drop-down list. Specify in the Notification Details section the Notification Channel to be by SMS.

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FAQ ID: 007052
Updated: 2005-01-17
Version: 9.0.4.x, 10.1.1
Operating System: ALL

I have a phone with a mobile browser. How can I access Collaboration Suite from it?

Go to www.oracle.com from the browser on your phone, and navigate to Oracle Collaboration Suite.

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FAQ ID: 007053
Updated: 2005-01-17
Version: 9.0.4.x, 10.1.1
Operating System: ALL

What services are available from the Mobile Portal of Collaboration Suite?

Collaboration Suite Mobile Portal allows access to Oracle Email, Calendar, Address Book, Fax, Corporate Directory, and Oracle Files.

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FAQ ID: 007054
Updated: 2005-01-17
Version: 9.0.4.x, 10.1.1
Operating System: ALL

I have a simple cell phone. How can I access Oracle Collaboration Suite from it?

You can access Oracle Collaboration Suite from any phone. Even if you have a simple cell phone, you still have multiple options to access Oracle Collaboration Suite:

1. Simply call toll-free 888.506.8889 within North America, toll-free 800.6722.5322 from outside North America, or the toll number +1.512.821.9500 from anywhere in the world. You will be prompted for a numeric Account ID and PIN. You can talk to the system or enter the numbers on your phone keypad. After you are logged in, follow the voice prompts and say commands such as: "Calendar" to hear your calendar, "Email" to have email read to you, "Directory" to look up and call people, or "Files" to have your files listed for faxing to a fax near you (See the Voice Quick Reference.).
2. Most mobile phones are capable of sending short text messages. Consider Collaboration Suite your new best friend and send it messages to help you be more productive. Send a text message/SMS to +1.415.279.1821 with short instructions such as: "cal" typed in the body of the message to see your calendar appointments or "search <name>" to do a name search, or "fax 16505067222 http://www.ft.com" to have a web page printed on a fax near you. Here is a handy Ask Reference:
   
   

   Oracle Collaboration Suite Ask Quick Reference

   Access your Email, Calendar, Address Book, Files, and Corporate Directory using Ask via SMS or e-mail.

   Get help

   help    get info on all commands

   Lookup in Address book or Directory

   find ? get info on find command

   find joe harris (or find harris joe)

   Looks up in address book, then directory. Find on phone numbers, part of name, or division.

   Lookup in Directory

   search ? get info on find command

   search joe harris (or search harris joe)

   Looks up in Directory. Search on phone numbers, part of name, or division.

   View calendar events

   cal current appointment (verbose)

   cal x next appointment for today

   cal 930a appointments at or after 9:30am

   cal a all of today's appointments

   cal n today's appointments starting next one

   cal 0410 all appointments for 04/10 (current year)

   cal t tomorrow's appointments

   cal y yesterday's appointments

   cal s 041003 1230p all appointments for 04/10/2004 from 12:30pm (summary mode)

   cal 0410 930a appointment at or after 9:30am on 04/10/2004 (verbose mode)

   cal t 930a appointments at or after 9:30am for tomorrow

   cal y 930a appointments at or after 9:30am for yesterday

   Short Messaging

   sm ? get info on sm command

   sm <channel><recipient><subject><msg>

   sm voice 16505551212 Mtg "Let's meet at 2"

   sm email jada@oracle.com "Two words" Msg

   sm sms 5551212 Meeting "Let's meet at 2"

   sm fax 16505067000 "Urgent Mtg" "Be there"

   Fax

   fax ? get info on fax command

   fax number1,[number2] <fileURL, [filePathInFilesOnline] | "text:fax msg">

   fax 16505067222 "text:hello world"

   fax 16505067222,14155551234 "text:2 nos"

   fax 16505067222 http://www.oracle.com

   Navigate Files

   files ? get info on files command

   files [<directory>] To browse the contents of a given directory in your files. If <directory> is left empty, the home directory is assumed. You can get the file name, and then use fax command to fax the file.
   

3. Most cell phones have a WAP or some other micro-browser. You can access Oracle Collaboration Suite by visiting mobile portal from the browser on your phone. The URL for mobile portal is https://collabsuite-mobile.oracle.com

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FAQ ID: 007026
Updated: 2005-01-01
Version: 9.0.4.x, 10.1.1
Operating System: ALL

How do I access Oracle Collaboration Suite from a mobile device?

You have many choices to access Oracle Collaboration Suite from a mobile device depending on the mobile device capabilities and user preferences. For example:

Native Mobile Email Clients Use any native IMAP mail client (such as: MS Pocket Outlook) to access Oracle Email.

Wireless Portal Use any mobile phone or PDA with browsing capabilities to access Oracle Collaboration Suite (Mail, Address Book, Corporate Directory, Files, Calendar, Contact Rules).

Voice Use any phone (mobile, desk phone, rotary-dialed phone, etc.) to access Oracle Collaboration Suite (Mail, Address Book, Corporate Directory, Files, Calendar, Contact Rules) from voice (speech) interface.

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FAQ ID: 007016
Updated: 2005-09-15
Version: 9.0.4.x, 10.1.1
Operating System: ALL

Do I need to do any setup to gain Wireless & Voice access?

Yes, you must set up your numeric account number (commonly referred as Voice Account Number) to get Wireless & Voice access. Numeric account numbers must be used because some phones only have a numeric keypad.

Here are the steps to set up a numeric account number:

1. Go to the Collaboration Suite Portal page.
2. Click Mobile Preferences in the scrolling list of links.
3. Enter your Mobile Phone number, Work Phone Number, and PIN. Your Mobile Phone number becomes your numeric account number for Wireless & Voice access. You will need this numeric account number and PIN for Wireless & Voice access.

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FAQ ID: 007017
Updated: 2005-01-01
Version: 9.0.4.x, 10.1.1
Operating System: ALL

In what format should I enter my mobile phone number?

Here is the format in which you should enter your mobile or work phone number:

+Country Code Area Code Phone Number

For example: +1.650.555.1234

where 1 is the country code for the United States, 650 is area code, and 555.1234 is the phone number. In this example, your Voice Account Number will be 16505551234.

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FAQ ID: 007018
Updated: 2005-01-01
Version: 9.0.4.x, 10.1.1
Operating System: ALL

What do I enter if I do not have a mobile phone, or if I have more than one mobile phone?

You can enter any unique phone number. Oracle recommends your Mobile Phone Number so that when you use voice access from your mobile phone, you will not have to enter the account number. This feature is based on the concept of trusted devices; if you use voice access from one of the phone listed as your mobile or work phone, the system does not prompt you for your Voice account number, and only prompts for your PIN.

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FAQ ID: 007019
Updated: 2005-01-01
Version: 9.0.4.x, 10.1.1
Operating System: ALL

How do I access the Collaboration Suite from a Wireless browser?

Here are the steps:

1. Go to your wireless browser and enter the following URL to access Wireless Portal: http://<mid-tier>:<port>/ptg/rm

   For example: http://mobile.oracleum.com:7777/ptg/rm is the URL for Wireless access to the TDS instance.

2. Click Login, and enter your numeric Voice Account Number (for example: 16505551234), and PIN.
3. If you are using this account for the first time, you will set up login information for every application.

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FAQ ID: 007023
Updated: 2005-01-01
Version: 9.0.4.x, 10.1.1
Operating System: ALL

What should I enter for my Email username in Wireless Portal?

You should enter your complete e-mail address.

If you see #WP3 appended to your e-mail ID, remove it. This was a bug in an earlier release; it has been fixed.

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FAQ ID: 007024
Updated: 2005-01-01
Version: 9.0.4.x, 10.1.1
Operating System: ALL

How do I access the Collaboration Suite from Voice Interface?

You can use any phone to access your Mail, Calendar, Address Book, Directory, and Files from a voice interface. Dial your voice access number (typically a toll free 800 or 877 number), and say or enter the numeric voice account number and PIN when prompted.

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FAQ ID: 007001
Updated: 2004-11-16
Version: 9.0.4.x, 10.1.1
Operating System: ALL

Do I add the 00 or 011 prefixes to SMS or MMS messages?

Do not add the 00 or 011 prefix to an SMS or MMS message, even if you live in a country that requires these prefixes for international long distance calls. You need only to provide the country code and the cell phone number with an area code (if any).

NOTE: You must provide these prefixes for voice notifications.

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FAQ ID: 007005
Updated: 2004-11-16
Version: 9.0.4.x, 10.1.1
Operating System: ALL

How do I invoke an ASK-Enabled Application through an Asynchronous Device?

To invoke an ASK-enabled application through an asynchronous device, send a message to the ASK site-wide address with the subject line or message body containing the short name and the required parameter values. For example, to invoke a traffic service that provides traffic information about a particular segment of a highway, send a message with tr sfo 101n in either the subject line or message body. This service (tr) expects the first parameter to be the city (sfo) and the second parameter to be the highway (101n). Each of these parameters is separated by a blank space.

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FAQ ID: 007009
Updated: 2004-11-16
Version: 9.0.4.x, 10.1.1
Operating System: ALL

How can I search the corporate directory using text messaging?

You can search by first name or last name; you can search on an e-mail ID, or on a partial e-mail ID, and you can search on a full or partial telephone number. To get help on the search function, text: help search.

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FAQ ID: 007012
Updated: 2004-11-16
Version: 9.0.4.x, 10.1.1
Operating System: ALL

Can I forward an e-mail message to a fax machine in our field office?

You can forward an email message to a fax machine. To fax the message body to a fax machine, say: "fax message" followed by the fax telephone number. You can also send the message body and attachments by saying "fax all", or fax an attachment only by saying "fax attachment number" where number is the attachment number.

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FAQ ID: 007013
Updated: 2004-11-16
Version: 9.0.4.x, 10.1.1
Operating System: ALL

Will I lose messages because of my choices in Notification Settings?

In Notification Settings, you choose (from a drop-down list) the disposition of notifications that are received outside of the days and times that you selected. You can choose to discard notifications, or delay their delivery until your selected Active Time and Days.

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FAQ ID: 007035
Updated: 2005-01-17
Version: 9.0.4.x, 10.1.1
Operating System: ALL

Where can I get more help?

Please send an e-mail to mobilesupport_ww@oracle.com or log a Service Request through Helpdesk.

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FAQ ID: 007066
Updated: 2005-07-12
Version: 9.0.4.x, 10.1.1
Operating System: ALL

I cannot find my phone. How do I stop mail delivery?

You should report lost or stolen devices immediately to the system administrator. As an added precaution, you can stop mail and calendar notifications by deleting the device. To do this:

1. Log into the Web portal (http:///pls/portal).
2. Click Mobile Preferences.
3. Click Advanced.
4. Select the phone from the My Communication Devices table and then click Delete.

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FAQ ID: 007055
Updated: 2005-07-12
Version: 9.0.4.x, 10.1.1
Operating System: ALL

I said my account ID and PIN at the appropriate login prompts and then was told to wait. I had to wait a long time while the "busy working on your request" sound played.

The delay after saying your login prompts can be a long one when you access the system for the first time. If you hear an error message, write it down and call your system administrator.

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FAQ ID: 007056
Updated: 2005-07-12
Version: 9.0.4.x, 10.1.1
Operating System: ALL

When using the Directory, I said a name but the system replied,"I don't understand".

Try saying the name a few more times. If the system still says that it does not understand, then you may have mispronounced the name or the name may not be in the directory. Because the system may have trouble understanding you if you call from a noisy environment, or may misinterpret background noises as voice commands, you must always speak loudly and clearly when prompted.

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FAQ ID: 007057
Updated: 2005-07-12
Version: 9.0.4.x, 10.1.1
Operating System: ALL

I tried searching for a name using the keypad, but the system told me, "I can't find any matches for that name".

When using the phone's keypad to search for a user, always be sure to enter the name as *. Verify that you have entered the name correctly. (You can also enter the last name without entering the asterisk). If the system cannot find the user, then the user may not be in the Directory.

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FAQ ID: 007058
Updated: 2005-07-12
Version: 10.1.1
Operating System: ALL

When using the Calendar, I said "new appointment", but the system told me that this feature is not available.

The new appointment feature is not available in Oracle Collaboration Suite 10g Release 1 (10.1.1.0.2).

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FAQ ID: 007059
Updated: 2005-07-12
Version: 10.1.1
Operating System: ALL

When using the Address Book (Contacts), I said, "Call ", but the system replied, "There are too many matches for this contact".

For Oracle Collaboration Suite 10g Release 1 (10.1.1.0.2), the Address Book can only retrieve unique contact names. If there are several contact names in your address book that are identical, then you must modify either the first names or last names to differentiate them from one another.

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FAQ ID: 007060
Updated: 2005-07-12
Version: 9.0.4.x, 10.1.1
Operating System: ALL

When using Files, I said "Fax" but heard an error message.

You may have received this message because the fax server is not running. Call the system administrator if you get this error message.

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FAQ ID: 007061
Updated: 2005-07-12
Version: 9.0.4.x, 10.1.1
Operating System: ALL

The system does not hear me.

Be sure that your phone is not set on mute. Because the system may not understand what you say when you call from a noisy environment, or can misinterpret background noise as a voice command, you must always speak loudly and clearly when prompted. If you hear the "busy working on your request" sound, then the system is not listening for a voice command. Wait for the sound to stop and then say a command when prompted.

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FAQ ID: 007062
Updated: 2005-07-12
Version: 9.0.4.x, 10.1.1
Operating System: ALL

The touchtone buttons do not seem to work when I respond to the system prompts.

You cannot always use the keypad in place of a voice command. Generally, only use the keypad when prompted by the system or when the system tells you to enter a number.

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FAQ ID: 007063
Updated: 2005-07-12
Version: 9.0.4.x, 10.1.1
Operating System: ALL

When I log in to the mobile portal (/ptg/rm), I enter my credentials, but receive the error message, "The user did not type in an account ID".

Verify that you entered your Account ID (that is, the number of your mobile phone) and PIN that you selected in the mobile portal and not your Oracle Collaboration Suite SSO (single sign-on) user name and password.

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FAQ ID: 007065
Updated: 2005-07-12
Version: 9.0.4.x, 10.1.1
Operating System: ALL

When I access Calendar from the Web portal (http:///pls/portal), my appointments display with a different time from what I see when I access Calendar from the mobile portal (/ptg/rm/).

The time zone settings in Calendar are different from what you set in the mobile portal. To check the time zone in Calendar:

1. Log into the Web portal (http:///pls/portal).
2. Click Calendar.
3. Click Preferences. Select the appropriate time zone from the list.

1. Log into in the Web portal (http:///pls/portal).
2. Click Preferences.
3. Select the My profile tab. Your time zone displays under Additional Personal Details.
4. To modify this setting, click Edit my profile.

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FAQ ID: 007032
Updated: 2005-01-17
Version: 9.0.4.x, 10.1.1
Operating System: ALL

Appointments from Ask, Voice, or mobile browser interface show up in a different time zone than on my desktop. Why?

Currently, time zone setting for all wireless and voice interface is different from the time zone setting of Calendar server, so you must set up the same time zone for both Calendar and Wireless in order to display your meeting time correctly on the wireless interface.

Here are the steps to configure the Time Zone setting for wireless and voice access:

1. Go to the Collaboration Suite Portal and click Wireless and Voice in the upper right-hand corner.
2. Click Advanced.
3. Under User Preferences, specify your Time Zone, the same as your Calendar time zone setting.

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FAQ ID: 007038
Updated: 2005-01-17
Version: 9.0.4.x, 10.1.1
Operating System: ALL

I sent an Ask command by text messaging/SMS, but did not receive a reply. Why?

It could be one of many reasons:

• Ensure that you entered the Country Code before the phone number during setup. Notifications and Ask access will NOT work without a country code. For USA/Canada, enter +1 in Country Code field. For example: +1.650.555.1234, +44.118.924.6600.
• Your mobile phone carrier may not be supported by Oracle's SMS provider. After logging in to Oracle, go to http://collabsuite.oracle.com/help/wireless/Mobileway%20Network%20Reach.doc to see the list of supported carriers in each country.
• Some non-GSM carriers, such as Sprint in the USA, can receive text messages, but text messages sent from these phones are not received by our Ask service.
• If you are roaming, you might be able to receive text messages, but might not be able to send messages. If you were able to use the Ask service before travel