OracleAS Portal Integration Solutions
OracleAS Desktop Integration Portlet - Frequently Asked Questions

Answer: On Windows, there is a provision for making shortcuts available globally to all users logging into that machine. These files are located in the directory "C:\Documents and Settings\All Users\Desktop". These files do not belong to your user desktop which is located at "C:\Documents and Settings\<username>\Desktop". The OracleAS Desktop Integration Portlet scans the user's desktop for matching shortcuts. Hence you do not see the globally available shortcuts. If Global shortcuts are to be shown then specify the directory 'C:\Documents and Settings\All Users\Desktop' in the portlet either via the Edit Defaults or Customize.

Answer: This is the default behavior. This occurs if the specified directory does not exist. Please check the location of the directory and specify the correct location in the portlet settings.

Answer: This occurs if the portlet is unable to complete successfully due to an internal error. The internal error could be due to a javascript error. For further details you could check for exceptions reported in the browser's Java Console. The Java Console can be reached as follows:

on IE:	Tools -> Sun Java Console
on Mozilla:	Tools -> Web Development -> Java Console

Check if you are using one of the recommended browsers. Next check that you have the recommended Java Runtime Environment. If both these are correct, then ask your portal administrator to look into this issue. If you are the administrator, then go to the portlet's edit defaults mode, and enable the debug switch to on. Once it is on, you will be able to see debug messages in the Java Console which will help you resolve the issue. Also check the provider's application.log file in the OC4J container for any issues. If you are still unable to resolve the issue please post your problem on the 'Portal - Portal Development Kit' Discussion Forum on OTN.  We will respond as quickly as possible.

Answer: The portlet will default the scan directory to the environment variable "user.home" which is typically "C:\Documents and Settings\<user>". If your desktop directory is renamed to something else, then you will have to manually specify the directory location by personalizing your portlet.

Answer: Yes. You can deploy the provider on any operating system. But the portlet will only work on Microsoft Windows machines, i.e., the client accessing the portlet needs to be running on a Microsoft Windows operating system.

Answer: If are still unable to resolve your issue, then please post your problem on the 'Portal - Portal Development Kit' Discussion Forum on OTN.  We will respond as quickly as possible.