Corporate Information

4015 Miranda Avenue
Palo Alto, CA 94304
El Segundo, CA 90245 USA
Phone: +1 650 935 9500
www.symphonyservices.com

Contact Information

Bill Smithers, Client Director
Bill.Smithers@symphonysv.com
Phone: +1 650 776 3826

Symphony Services helps clients achieve higher innovation yields, compress time to market and improve productivity to increase the value from their R&D investments. We are software engineering and product development experts with a singular focus on supporting ISVs, software enabled businesses and embedded systems companies. From strategic and operational consulting guidance to complete product lifecycle capabilities, our singular focus on product development means we are engineered for your success.

Succeeding in the software business means responding to customer needs and envisioning next-generation products. But requirements for future leadership continue to be constrained by today’s limitations. Symphony Services has become the leading provider of outsourced software product engineering services by removing the talent, process and retention constraints every software company faces in scaling its advantage. We take a product life-cycle approach instead of a traditional project focus, and collaborate with you to become a natural extension of your culture.

Symphony currently provides services across the software product development lifecycle for many SaaS companies. Symphony can also help companies contemplating the shift to a SaaS make the journey. Symphony's SaaS Transition Services program helps companies make a smooth transition from an on-premise business to a SaaS platform through a combination of consulting, development and operational services.

Consulting

The first step in the transition is to understand where you’re coming from and where you want to go. Symphony’s team of business and technology consultants will meet with your team to understand your current business and product line as well as your objectives for your SaaS offering.

Symphony will take you through a detailed assessment process resulting in a comprehensive SaaS Transition roadmap that maximizes the performance of the system, minimizes total cost of operation and time to market.  Output of the recommendations include:

• Application architecture
• Codebase analysis and recommendations
• Multi-instance/tenant analysis
• Data and Security assessment
• Performance analysis
• Scalability analysis
• Service Level Agreement recommendations

Development

As the leader in product engineering services, Symphony can help you execute on your SaaS plans improving time to market and product quality. We create dedicated teams for our clients and provide services across the product development lifecycle including:

• Software engineering
• User experience design and development
• Quality engineering
• Performance. Scalability and Reliability testing
• Localization and Globalization
• Sustaining engineering
• Technical Documentation

We also employ Symphony’s Global Agile™ methodology to rapidly respond to changing market requirements and bring new services and features to market quickly.

Operations

The most significant change for many ISVs making the shift to a SaaS model are operational related. Customer support is altered significantly in a SaaS model. In addition to providing enhanced support, ISVs are now responsibility for the maintenance of the application and their customer’s data.

Symphony’s SaaS Support services include:

• Level 1 & 2 support
• Remote Infrastructure Management services take over the operational responsibility for the application using an ITIL-compliant infrastructure

Symphony’s white labeled Professional Services can help speed client implementation using a “factory approach” to:

• Customization
• Workflow migration
• Data migration

In addition, Symphony has relationships with leading SaaS hosting companies and core technology providers to deliver a comprehensive solution.

Symphony has extensive experience with Oracle 10g and related database, data warehousing OLAP and data mining products.

Case 1: Telecom Expense Management SaaS ISV

Client wanted to merge platforms inherited through four recent acquisitions into a single platform and subsequently roll up several products into an integrated SaaS based architecture while maintaining licensed products for larger customers.The solution chosen was a J2EE/Oracle 9i platform that met the primary needs of a multi-tier web-based application with an integrated platform for reporting, scheduling and security. The platform has been since migrated to Oracle 10g.

Benefits:

• Business Transformation and growth: The new SaaS based architecture has allowed to company to scale the number of clients to more than 350 and is currently processing more than 35 million transactions per day, managing more than $3B in total telecom spend
• More Channels: The design of the SaaS solution allowed white-labeling and was distriuted via a Tier 1 telecom carrier as result
• Lower TCO of new system: Using Symphony's best practices and expertise on Oracle, the ISV was able to lower the TCO
• Migration to modern architecture and platform: SaaS ISV was able to take advantage of modern SOA architecture

Technologies Used:

• Oracle 10g Database including Oracle OLAP
• Java/J2EE
• SunSparc 64 servers