Definitions: “You” and “your” refers to the individual or entity that has ordered from Oracle University (“Oracle”) or an authorised distributor the Oracle products and/or services specified in your order.  The term “products” refers to the software programs and other products owned or distributed by Oracle which you have ordered, including program documentation. The term “services” refers to the education services which you have ordered.  A “named user” is an individual authorised by you to use the products which are installed on a single server, regardless of whether the individual is actively using the product at any given time, and is not transferable.

Applicability: this agreement is valid for and governs the order pursuant to which you are accepting these legal terms and policies.

Ordering/Registration Options:Oracle University accepts customer orders for products and student registrations for Instructor-Led Training services via our web site at via the phone. You can find your Oracle representative's phone number at

Payment Options: Contact your local Oracle University sales representative to confirm payment options.

Self-Study CD-ROM:  Oracle University Self-Study CD-ROM and Recorded WebClass CD programs may be purchased in different titles and licensed on a named user basis.  The titles and quantities licensed to you shall be specified in your order and you are only authorised to access the content in accordance with the terms of your purchase.  Included in the license fees for Self-Study CD-ROM and Recorded WebClass CD programs is one year of limited telephone and email support, which is effective upon the effective date of your order.  You may obtain such support by emailing Oracle at edenrollment_uk@oracle.comor by calling Oracle at the applicable number identified at

Electronic Distribution of Self-Study CD ROM (SSCD): Oracle has made available to you for electronic download at the electronic delivery web site located at the following Internet URL: SSCD programs listed in your order.  Through the Internet URL, you can access and electronically download to your location the SSCD programs listed in your order.  Please be advised that not all programs are available on all hardware/operating system combinations.  For current program availability, please check the electronic delivery web site specified above.  You acknowledge that Oracle is under no further delivery obligation for the SSCD programs listed in your order, electronic download or otherwise.  Customer shall be responsible for installation of the SSCD software.

*Learning Credits: Learning Credits may be used to acquire education products and services offered in the Oracle University online catalogue posted at Learning Credits may only be used to acquire products and services at the list price in effect at the time you order the relevant product or service, and may not be used for any product or service that is subject to a discount or a promotion when you acquire the relevant product or service. The list price will be reduced by applying the Learning Credits discount specified at the time of your Learning Credits purchase. Notwithstanding anything to the contrary in the previous three sentences, Learning Credits may also be used to pay taxes, materials and/or expenses related to your order; however, the discount specified in your order will not be applied to such taxes, materials and/or expenses.  Learning Credits are valid for a period of 12 months* from the date your order is accepted by Oracle, and you must acquire products and must use any acquired services prior to the end of such period. You may only use Learning Credits in the country in which you acquired them, may not use them as a payment method for additional Learning Credits, and may not use different Learning Credits accounts to acquire a single product or service or to pay related taxes, materials and/or expenses. Learning Credits are non-transferable and non-assignable. You may be required to execute standard Oracle ordering materials when using Learning Credits to order products or services.

*Learning Credits purchased using a valid Oracle agreement coterminate with the expiration date on the agreement used for purchase or after the term of 12 months, whichever is sooner.  This may impact the term of your Learning Credits.

Learning Credits accounts will be suspended if payment is not received per the invoice terms of payment.

100% Student Satisfaction Program:  Oracle’s 100% Student Satisfaction program applies to those publicly scheduled and publicly available Oracle University Instructor Led Training classes that are identified as part of the 100% Student Satisfaction program on the at the time the class is purchased.  In the event that a student who has completed such a class and been present for all of the offering is not, in his/her reasonable opinion, satisfied with the class, then the student must notify Oracle by emailing within 5 business days of the completion of the class.  Oracle will then permit the student to retake the same version of the same class title (or at the student’s option, the equivalent class provided online, if available) once more for free within 90 days of Oracle’s receipt of the notification (or if it is not available during such 90 day period, as soon as the class is available thereafter at the same location or within 50 miles therefrom).  The Student Satisfaction program does not apply: (i) to the retaken class; (ii) Training On Demand courses; (iii) if the student is not able to satisfy the above criteria for reasons beyond Oracle’s reasonable control.  Oracle is not responsible for any applicable taxes, transportation costs, lodging costs or other expenses or costs related to the retake.  Oracle has the option, at its sole discretion, of providing a refund for the class fees in lieu of permitting a class retake if for any reason, including scheduling, Oracle considers a refund to be appropriate.  This is the sole remedy and Oracle’s exclusive liability in the event that a student is not satisfied with the class.

Enrollment Confirmation Process: Enrollments for Instructor-Led Training and/or Live Virtual Class events are not confirmed until complete payment information is received per the directions in the Order Placed Letter. Oracle University will send you an Enrollment Confirmation email once your enrollment is confirmed in an Instructor–Led Training and/or Live Virtual Class.

Most travel information, including hotels and maps to training locations, are available on our web site at

Product Orders and Shipment: Once you place an order, the payment obligation is non-cancelable and the sum paid is nonrefundable. Orders for shippable products are generally shipped within 7-10 days of an order being placed. If you do not receive your shipment within 3 weeks of placing your order, or if you believe that the contents of your order were damaged during shipping or are defective, please call your Oracle representative.

Live Virtual Class (LVC):
Live Virtual Class (LVC) is exclusively for registered students; unregistered individuals may not view an LVC at any time. Registered students must view the class from the country listed in the registration form. Unauthorized recording, copying, or transmission of LVC content may not be made. You are responsible for meeting the minimum system requirements to attend a LVC.

Oracle University Knowledge Center Service:   is defined as a web based learning environment hosted by Oracle that provides on demand access to either an individual Oracle University training course (“Online Course”) or to all (or limited content subsets) of the Oracle University training courses available on the Knowledge Center website (“Passport”).  The Oracle University Knowledge Center service is available at, and is made available to you subject to the terms of this agreement and Oracle University's Online Hosting Access Policies, which are located at may be updated by Oracle from time to time without notice to you.  Online Courses and Passports are made available on a membership basis.  In the event that any Oracle programs are made available for download as part of the service, then use of such programs is subject to the terms of this agreement.  If you acquire the Oracle University Knowledge Center service, the term shall be one year from the effective date of your order.  NOTWITHSTANDING ANYTHING TO THE CONTRARY IN YOUR AGREEMENT, ORACLE DOES NOT WARRANT THAT THE ORACLE UNIVERSITY KNOWLEDGE CENTER SERVICE WILL BE PROVIDED UNINTERRUPTED OR ERROR-FREE.

ePractice Exam: Oracle has made a limited number of ePractice exams available to help candidates prepare for the associated exams. After purchasing an ePractice exam, candidates will receive an activation letter through email that will provide instructions on accessing the practice exam. Upon purchase, candidates receive a 180-day subscription to one of the available Oracle Certification ePractice exams, on a named user basis. Oracle University Knowledge Center named user licenses are not transferable. Please note that the subscription does not start at log in, but from the date that is on the activation letter. These ePractice exams are for practice only and DO NOT result in any certification.

Oracle Certification eVoucher:
The Certification eVoucher is valid for the specified time period and is not valid after the expiration date on the Certification eVoucher. The Certification eVoucher expiration date cannot be extended. Certification exams must be completed no later than the expiration date on the Certification eVoucher. The Certification eVoucher can be used by one person, one time, for one exam discount/fee only. The Certification eVoucher is non-refundable and non-cancelable and cannot be redeemed for cash or credit. Neither Pearson VUE, Authorized Pearson VUE Test Center, Prometric, Prometric Authorized Testing Center nor Oracle and its partners is responsible for a Certification eVoucher that is lost or stolen. The Certification eVoucher is void if altered or revised in any way. The Certification eVoucher may be used by the Purchaser only, except as permitted by a valid Oracle reseller agreement.

OU SUN Certification Retake Exam eVoucher: One Sun Certification Retake Exam eVoucher (eVoucher) is provided with a Sun Value Package purchase. This eVoucher can be redeemed for the first attempt at a Sun certification exam. If the candidate does not pass on the first attempt, this voucher can be used for one retake of the same exam only. The voucher can only be used for a retake of the same exam and only if the candidate did not pass the first attempt. Candidates may not retake a passed exam. When taking the exam, the candidate must answer Yes to the privacy statement that appears prior to the exam. Otherwise, the exam will be forfeited and Oracle will not provide a replacement voucher to the candidate. This eVoucher is valid for 12 months and is not valid after the expiration date on the eVoucher. The eVoucher expiration date cannot be extended. The eVoucher can be used by one personon one attempt plus a retake of the same exam in the event the first attempt was not successful. The eVoucher is non-refundable and cannot be canceled or redeemed for cash or credit. Neither Prometric, Authorized Prometric Testing Centers, nor Oracle and its partners is responsible for a eVoucher that is lost or stolen. The eVoucher is void if altered or revised in any way. The eVoucher may be used by the Purchaser only, except as permitted by a valid Oracle reseller agreement.

Instructor-Led Training Waitlists:Oracle University accepts participant requests for registration into full Instructor-Led Training and Live Web Class events. If space becomes available, participants will be placed into the class and notified. Participants will have 3 days to cancel; thereafter our regular cancellation policy will apply as applicable.

Fees, Taxes and Invoices: All fees payable to Oracle are due per the terms stated in your order. You agree to pay any sales, value-added or other similar taxes imposed by applicable law that Oracle must pay based on the products and/or services you ordered, except for taxes based on Oracle’s income. Also, you will reimburse Oracle for reasonable expenses related to providing the services.  Notwithstanding the preceding sentence, expenses for private/onsite classes shall be charged on a per diem basis as specified at the time of your order on our website at   Fees for services listed in your order, located on our web site at or quoted via the phone are exclusive of taxes and expenses.  

You will be charged using the current pricing in effect at the time of your confirmed order placement.

Pricing is only guaranteed if you have a written quote from Oracle University.  For orders placed against a quote from Oracle University, you must accept the quote and provide a valid commitment to pay within the quote validity period.

For Oracle University products, you are charged or invoiced when the products are shipped or distributed electronically as noted above. For Oracle University Instructor-Led Training and Instructor-Live Web Class events you will be charged or invoiced after class attendance.  

Class Cancellation/Rescheduling Policy:  Oracle may cancel or reschedule a class at its discretion, and if it does, will use reasonable efforts to notify you at least one week in advance. You will not be charged for the Oracle cancellation or rescheduling. 

Oracle is not liable for travel or accommodation costs incurred by students in the event that OU cancels or reschedules an event.

Please notify us as soon as possible of any changes in your scheduled training. Cancel and reschedule requests must be received by Oracle University in email or other written communication.

Publicly Scheduled Instructor Led Training Events *
If you...Oracle will assess...
cancel or reschedule your registration 7 or more calendar days before the scheduled start date of the classno charge

reschedule your registration 1-6 calendar days prior to the class start date

cancel your registration 1- 6 calendar days prior to the class start date

50% of the class fee

50% of the class fee
do not show up for the event; or cancel on the day of the event100% of the class fee
Private/Onsite Training Events *
If you…Oracle will assess…
cancel your class 14 or more calendar days before the scheduled start date of the classno charge

reschedule your class 1-13 calendar days prior to the class start day

cancel your class  1-13 calendar days prior to the class  start date

50% of the class fee

50% of the class fee
do not show up for the class, or cancel on the day of the class100% of the class fee
Oracle Testing Center (OTC) Exam
If you…Oracle will assess…

cancel or reschedule your exam registration 7 or more calendar days prior to the scheduled exam date

no charge
reschedule your exam registration 1 to 6 calendar days before the scheduled exam dateno charge

cancel your exam registration 1- 6 calendar days prior to the scheduled exam date;  cancel on the day of the exam; or do not show up for your exam

100% of the exam fee or will invalidate your OCP voucher if your payment method is OCP Voucher
  • * Oracle University eKit Downloads : Notwithstanding anything to the contrary above, once you have downloaded OU eKit materials for an OU eKit-supported event, the class fee becomes fully payable and non-refundable and Oracle will assess 100% of the class fee.
  • * Student Kit : Notwithstanding anything to the contrary above, if you elect to purchase a hard copy Student Kit as a supplement to your OU eKit materials, once you have placed your order and the student kit has shipped, the class fee becomes fully payable and non-refundable and Oracle will assess 100% of the class fee.

Student Kit Materials: 
Oracle now supports the electronic delivery of Student Kit Materials (eKits). As part of the registration process, you are required to provide an e-mail address so that Oracle may send you a secure password required for the download of the eKit Student materials. Students have a period of 90 days from the day they receive their eKit notification email to access and download their eKit. Each eKit will be personalized with the student name and email address that is licensed to the registered student for their use only.

Reproduction or distribution to a third party of Student Kit Materials is strictly prohibited. Hard-copy Student Kit Materials are not provided in the classroom for eKit-enabled classes. Hard Copy student kits may be purchased from Oracle University at an additional cost once an eKit class event has been completed.

As noted in the Class Canceling/Rescheduling Policy above, class fees are fully payable and non-refundable once you have downloaded the eKit materials (regardless of how far in advance of the class date you undertake the download). For more details regarding the general eKit delivery and download process, go to

Oracle University Student Kit Materials are not available or authorized for purchase from any 3rd party. Students who were unable to attend a confirmed class due to unforeseen reasons and have paid the 100% cancellation fee per the terms of the Class Cancellation Policy, may request a copy of the Student Kit Materials used in conjunction with the class. Students must make this request to their Oracle University sales representative within 60 days of the originally scheduled class.

International Instructor Led Training Registrations:
Students are responsible for ensuring they have all correct travel documentation (e.g., Visas) in place prior to confirming their attendance for an OU class.

Instructor-Led Training Classroom Environment:
Participants are requested to sign in 15 minutes before the start of class on the first day. Business casual attire is appropriate. Course materials and equipment are provided by Oracle University. Oracle University classes are conducted with a team learning methodology. Participants should come to class prepared to enhance the learning experience by discussing course topics with a lab partner.

Rights Granted:  Upon Oracle’s acceptance of your order, you have the limited right to use the products and receive any services you ordered solely for your internal business operations.  Any materials that Oracle provides to you in a class may be used solely by the students participating in that class for the purpose of taking the class. 

Ownership and Restrictions:  Oracle retains all ownership and intellectual property rights to the products and anything developed by Oracle and delivered to you under your order resulting from the services.  You may make a sufficient number of copies of each program for your licensed use and one copy copy of each program media.

You may not

  • remove or modify any program markings or any notice of Oracle’s proprietary rights;
  • make the products or materials resulting from the services available in any manner to any third party for use in the third party’s business operations (unless such access is expressly permitted for the specific program license or materials from the services you have acquired);
  • cause or permit reverse engineering (unless required by law for interoperability), disassembly or decompilation of the products;
  • disclose results of any program benchmark tests without Oracle’s prior written consent; or
  • disclose any materials that Oracle provides to you in a class for a period of three years from the date of disclosure.



Export laws and regulations of the United States and any other relevant local export laws and regulations apply to the programs. You agree that such export control laws govern your use of the programs (including technical data) and any services deliverables provided under this agreement, and you agree to comply with all such export laws and regulations (including “deemed export” and “deemed reexport” regulations); additional information can be found on Oracle’s Global Trade Compliance web site which can be accessed at You agree that no data, information, program and/or materials resulting from services (or direct product thereof) will be exported, directly or indirectly, in violation of these laws, or will be used for any purpose prohibited by these laws including, without limitation, nuclear, chemical, or biological weapons proliferation, or development of missile technology.

Privacy:  Oracle University may collect certain information from you in connection with your registration for, and Oracle’s provision of, certain products and services. Oracle University will abide by the Oracle Privacy Policy, a current version of which is set forth at

You agree that this agreement and the information which is incorporated into this agreement by written reference (including reference to information contained in a URL or referenced policy), together with the applicable order, are the complete agreement for the products and/or services ordered by you, and that this agreement supersedes all prior or contemporaneous agreements or representations, written or oral, regarding such products and/or services. Nothing in this agreement excludes or limits either party’s liability for deceit or fraudulent misrepresentation. If any term of this agreement is found to be invalid or unenforceable, the remaining provisions will remain effective. It is expressly agreed that the terms of this agreement and any Oracle ordering document shall supersede the terms in any purchase order or other non-Oracle ordering document and no terms included in any such purchase order or other non-Oracle ordering document shall apply to the products and/or services ordered. This agreement and ordering documents may not be modified and the rights and restrictions may not be altered or waived except in a writing signed or accepted online through the Oracle Store by authorised representatives of you and of Oracle. Any notice required under this agreement shall be provided to the other party in writing.

This agreement is governed by the substantive and procedural laws of The United Kingdom and you and Oracle agree to submit to the exclusive jurisdiction of, and venue in, the courts in The United Kingdom in any dispute arising out of or relating to this agreement.    

You agree to the following, and in the event any of your employees register to take an Oracle class under your order, you will inform them that they will be required to agree to the following in order to participate in the class:

“In consideration for being granted access to the Oracle class location (the “Premises”), you hereby waive any and all claims against Oracle University and the owners of the Premises (if Oracle is not the owner), and their officers, directors, employees and agents (the “Released Parties”) for loss, theft, destruction or damage to any property, including without limitation the business or personal property of your or your employees, agents, guests, invitees or representatives, in, on, or about the Premises, and for injuries to you or your employees, agents, guests, invitees or representatives, in, on, or about the Premises. The Released Parties shall bear no responsibility for the safety of your or your employees, agents, guests, invitees or representatives or their business or personal property while in, on, or about the Premises.  This paragraph does not exclude or limit the Released Parties’ gross negligence or intentional misconduct.”