Oracle Knowledge Management

ANSWERS AT AGENTS' FINGERTIPS

ORACLE PROVEN KNOWLEDGE MANAGEMENT

By enabling searches across a wide variety of sources, Oracle's InQuira knowledge management products offer simple and convenient ways for users to access knowledge that was once hidden in the myriad systems, applications and databases used to store enterprise content.

Oracle's products for knowledge management help users find useful knowledge contained in corporate information stores.

DISCOVER WHY ORACLE HAS PROVEN PRODUCTS

THE SOURCE OF SEARCHABLE DATA FOR YOUR ENTERPRISE

To help users of their Websites find answers amid a growing mountain of online information, companies are turning to enterprise search (ES) or enterprise knowledge management (EKM). ES is designed to index large amounts of information with the goal of making that content searchable.

RELATED SOLUTIONS

ONLY ORACLE OFFERS

Leverage Gain
Faster solutions when customers need them Answers in context of customer profile for increased accuracy
Knowledge organised for success Easy management of what knowledge is created and who can see it. Make knowledge creation an integral part of the service request process
Lowered cost through elimination of redundant effort Minimised cost of brain drain caused by turn over or promotions. Keep the knowledge and experience in the group.
 
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