Oracle Customer Relationship Management

The ability to effectively manage your customer relationships is critical to loyalty, sales productivity, service excellence and marketing effectiveness, and, ultimately, to achieving critical business growth. Oracle helps you transform the customer experience, providing the intelligence and insight to make faster, better-informed decisions with the most complete, feature rich CRM solution available.

Win every deal; delight every customer.

• Rated as a leader in four Gartner Magic Quadrants
• Datamonitor names Oracle the decisive leader in CRM
• Fully hosted "on demand" or installed "on premise" capabilities
• More than 20 industry-specific solutions for organisations of any size
• Over 4.6 million global users - best-selling CRM solution on market

Hear first-hand how valuable attendees have found the Oracle Sales Directors forum video

The Sales Director's Forum is a dynamic forum for UK sales leaders from across multiple industry sectors to share experiences and challenges, and to discuss best practice approaches to delivering improved sales productivity and performance.

The Forum provides a platform for engaging informally with Oracle experts as well as peer-to-peer interaction, particularly at the quarterly dinners where Oracle customers from a variety of enterprise organisations discuss pressing topics and detail how they are striving to invigorate and empower their sales people.

To stay in touch with on-going discussions, and read write ups from previous quarterly dinners, join the forum's LinkedIn Group.

The next Sales Directors Forum will be held at 6.30pm on 5th April 2011 at The Haymarket Hotel, London.

• Doubled profits in two years. (Source: BT)
• Grew sales more than 300 percent. (Source: ViewSonic)
• Verizon Wireless: $175M ROI in the first year with 100% increase in user adoption in first 6 months. They now process over $2B in payments on-line and have reduced customer attrition to the lowest in the industry
• Reduced call handling times by 25 percent. (Source: US Department of Homeland Security)
• Achieved a 32 percent increase in retail checking customers. (Source: PNC Bank)

Ten Critical Success Factors for CRM: Lessons Learned from Successful Implementations

More and more organisations are turning to customer relationship management (CRM) solutions to drive revenue growth, productivity, and customer satisfaction. Although a great number of these organisations have achieved significant results, some have not achieved all of the benefits they had hoped for. Instead, they encountered problems ranging from cost overruns and integration challenges to poor user acceptance. The good news is that all of these problems are avoidable - if the CRM implementation is well designed and executed.

Download this white paper to find out more.