Oracle Consulting Accelerate Solution: Professional Services
Pricing and Assumptions
The Oracle Consulting Accelerate solution for Professional Services is available using the Financials, Supply Chain Management, Projects, Maintenance, Sales and Service Execution flow families from the Oracle Business Accelerator for Business Services on a fixed-scope basis. This will help to enable an integrated suite of business applications covering financials, supply chain, projects and maintenance, and sales and service.
Oracle E-Business Suite Release 12.x
SCOPE OF WORK
Oracle Consulting is the premier services provider focusing exclusively on the success of customers deploying Oracle applications and technology. Improving the commercialization of new technology while competing in a volatile marketplace is among the serious challenges facing business services companies today.
Leveraging the Oracle Business Accelerator for E-Business Suite for Business Services our solution will help you meet critical industry drivers such as; maintaining and servicing customer owned assets and equipment, managing service contracts and optimizing service execution, maintaining and controlling expenditure and optimizing revenue.
The scope of the standard implementation of the Oracle Consulting Accelerate solution for Professional Services is based on the leading flows and configuration provided with the Oracle Business Accelerator for E-Business Suite for Business Services.
SAMPLE KEY BUSINESS PROCESSES ENABLED
Prospect to Opportunity
Receive inbound call from a prospect, capture contact details and create a lead
Qualify and rank lead using lead management rules
Convert the lead to an opportunity and assign a sales representative/agent to work on it
Register selected prospects for an event and send product collateral Automates period closing and reporting
Service Entitlement to Dispatch (Automatic Assignment)
Create a field service task based on customer service request
Automatically assign task to technician depending on the schedules, skills and territories
Technician logs on to mobile hand-held device and reviews task assigned
Technician works on the issue, performs debrief based on the charges incurred and closes the service task
Review the debrief, charge and close the service request
Expense Report to Invoice
Define employee expense report templates
Route expense reports to designated authority for approval