Oracle Consulting Accelerate Solution: Professional Services

OVERVIEW

Pricing and Assumptions

The Oracle Consulting Accelerate solution for Professional Services is available using the Financials, Supply Chain Management, Projects, Maintenance, Sales and Service Execution flow families from the Oracle Business Accelerator for Business Services on a fixed-scope basis. This will help to enable an integrated suite of business applications covering financials, supply chain, projects and maintenance, and sales and service.

Products Included

  • Oracle E-Business Suite Release 12.x
 

SCOPE OF WORK

Oracle Consulting is the premier services provider focusing exclusively on the success of customers deploying Oracle applications and technology. Improving the commercialization of new technology while competing in a volatile marketplace is among the serious challenges facing business services companies today.

Leveraging the Oracle Business Accelerator for E-Business Suite for Business Services our solution will help you meet critical industry drivers such as; maintaining and servicing customer owned assets and equipment, managing service contracts and optimizing service execution, maintaining and controlling expenditure and optimizing revenue.

BUSINESS FLOWS

The scope of the standard implementation of the Oracle Consulting Accelerate solution for Professional Services is based on the leading flows and configuration provided with the Oracle Business Accelerator for E-Business Suite for Business Services.

SAMPLE KEY BUSINESS PROCESSES ENABLED

Prospect to Opportunity

  • Receive inbound call from a prospect, capture contact details and create a lead
  • Qualify and rank lead using lead management rules
  • Convert the lead to an opportunity and assign a sales representative/agent to work on it
  • Register selected prospects for an event and send product collateral Automates period closing and reporting

Service Entitlement to Dispatch (Automatic Assignment)

  • Create a field service task based on customer service request
  • Automatically assign task to technician depending on the schedules, skills and territories
  • Technician logs on to mobile hand-held device and reviews task assigned
  • Technician works on the issue, performs debrief based on the charges incurred and closes the service task
  • Review the debrief, charge and close the service request

Expense Report to Invoice

  • Define employee expense report templates
  • Route expense reports to designated authority for approval
  • Track & manage expense policy violations; audit expense reports
  • Generate accounts payable invoices from expense reports