Advanced Customer Services: Advanced Support Assistance

Simplify Support Account Management

Advanced Support Assistance gives you the benefit of an Oracle service delivery manager with knowledge of your environment, business, and timelines, who can provide expert guidance to ensure timely and accurate escalation of production-critical service requests.

• Streamline the management of your critical issues. Your Oracle service delivery manager, with deep technical environment and business context expertise, is your single point of contact to help you resolve production-critical issues faster.
• Resolve issues faster. Develop action plans to facilitate the coordination of your staff and Oracle technical and development resources to achieve faster resolution of Severity 1 service requests.
• Align Service Request priorities with your business needs. Because your Oracle service delivery manager understands your business and technical priorities, he or she will help ensure that your Service Request priorities are in alignment with your business objectives and escalated accordingly.