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Effective February 27, 2012, the point of contact for Pillar product support will be through Oracle Customer Support and Oracle's Support portal, My Oracle Support, and no longer through the Pillar support hotlines, email (support@pillardata.com), or the support portal.
Upcoming Communications
Watch for an important message from Oracle Pillar Support to be sent to all technical contacts of record via email on February 6, 2012. That message will include:
- Details about the migration to My Oracle Support
- Instructions on how to register on My Oracle Support
- Information about upcoming training on My Oracle Support
- Axiom system specific Support Identifier to use for access to Oracle Pillar Support as of February 27, 2012 to log new service requests and obtain support via the telephone
If you do not receive an email from Oracle regarding those topics by February 8, 2012 and you currently log cases with Pillar Support today, please send an email to cs-support-integrate-comms_WW@oracle.com to request a welcome letter be sent to you.
As we progress through the integration of Pillar Support within Oracle Customer Support we will provide more information to you about this change. You can also check the status of the integration any time on the Pillar Support acquisition page on www.oracle.com.
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