Name of Product: Oracle WebCenter Portal 11g R1 (11.1.1.7.0)

Last Updated: 23-Mar-2013

This VPAT applies to only version 11.1.1.7.0. It does not apply to any versions of Oracle WebCenter Portal after this.
This VPAT has been superseded by Oracle WebCenter Portal 11g R1 (11.1.1.8.0)

Oracle WebCenter Portal (formerly WebCenter Suite) belongs to the "Portal" pillar within the overall WebCenter umbrella. WebCenter Portal is a portal and composite applications solution that delivers intuitive user experiences for the enterprise that are seamlessly integrated with your enterprise applications.WebCenter Portal enables enterprises to evolve their extranet sites and partner portals, provide a more dynamic customer service experience, and provide a more productive environment for employees while leveraging IT assets that are already in place. This VPAT covers Spaces as well, since Spaces is now considered a "feature" of WebCenter Portal.

WebCenter Portal supports the accessibility mode for Screen Reader, and it also supports the accessibility profiles for Large Fonts and High Contrast.

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The accessibility mode for a custom WebCenter Portal application can be set through the WebCenter General Settings service.  This service contains values that you can access either directly from the JSF page(s) in your WebCenter Portal application or indirectly through an API.  The valid values to use with the accessibility-mode setting in the trinidad-config.xml file are default, inaccessible, or screenReader.

To use the General Settings service directly from your application, use Expression Language in your JSF pages to access the generalSettings managed bean.  The style is based on the java.util.Timezone, and the pattern is based on java.text.SimpleDateFormat.  When you add generalSettings as the value attribute of an ADF component, for example af:activeOutputText, you can open the Expression Builder, then navigate to JSF Managed Beans > generalSettings to view the preference values for the bean.  For details, here's the link to the product documentation:http://docs.oracle.com/cd/E23943_01/webcenter.1111/e10148/jpsdg_svc_intro.htm#CEGCIECI

Large Fonts and High Contrast Support may be enabled in a custom WebCenter Portal application via the standard methods available in the operating system, or the browser.  In addition, the accessiblitiy-profile may be set to large-fonts in the trinidad-config.xml file.  For details, here's the link to the product documentation: http://docs.oracle.com/cd/E23943_01/web.1111/b31973/ap_config.htm#sthref418

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To configure accessibility mode in WebCenter Portal: Spaces, navigate to the Preferences dialog in Spaces.  Click "General" to access General Preferences. In the Accessibility Settings you can select the options for Screen Reader, High Contrast colors and Large fonts. The default setting is that none of these options are checked. In this setting, accessibility-centric capabilities do not get enabled. Check "I use a screen reader" mode to enable keyboard-centric accessibility capabilities for sighted users with non-visual impairments around mouse usage. Also color contrasts are handled in this mode. Pick "Enable Screen Reader" in the case of  visually challenged users.This enables optimizations for use with Screen Reader software. Here's the link to the product documentation: http://docs.oracle.com/cd/E23943_01/webcenter.1111/e10149/preferences.htm#CCAIJECF Check "I use high contrast colors" to change colors in accordance with the client operating system settings.  Check "I use large fonts" to show the text on Spaces in a larger font.

WebCenter Portal: Spaces does not support modification of the trinidad-config.xml file.

The information below describes this product's ability to support the applicable U.S. Section 508 standards and the Web Content Accessibility Guidelines (WCAG) 1.0 Double-A Guidelines, subject to Oracle's interpretation of those standards and the remarks in this document.

For more information regarding the accessibility status of this product or other Oracle products, see http://www.oracle.com/us/corporate/accessibility or contact: accessible_ww@oracle.com.

 


Note: This document is provided for information purposes only and the contents hereof are subject to change without notice. Oracle Corporation does not warrant that this document is error free, nor does it provide any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. Oracle Corporation specifically disclaims any liability with respect to this document and no contractual obligations are formed either directly or indirectly by this document. Oracle further makes no representation concerning the ability of assistive technologies or other products to interoperate with Oracle products. This VPAT addresses the named product(s) only and not prerequisite products for which Oracle supplies restricted use licenses.

Section 1194.21 Software Applications and Operating Systems

Criteria
Supporting Features
Remarks (e.g., definition, equivalent facilitation, scope of support provided)
1194.21(a) When software is designed to run on a system that has a keyboard, product functions shall be executable from a keyboard where the function itself or the result of performing a function can be discerned textually. Product has been developed to conform to this standard subject to the remarks on the right.

The product was tested for the ability to perform functions using the keyboard only. Access keys and navigation flows were verified, ensuring that the focus moves logically. View components meet synthesized control requirements.

Observations:

  1. In the Default mode (i.e. Screen Reader OFF), not able to keyboard navigate out of a list using Shift-Tab. Bug 10101825.
  2. When testing Ensemble using Keyboard only, users cannot get the cursor to the General section of the node.
    The workaround is NOT to tab to the arrow icon located in front of the resource name before trying to navigate through the tree. In Chrome, you want to stop tabbing when you see a resource name highlighted. In IE, you'll see a dotted rectangle drawn around the entire panel holding the resource tree. At that point, you should be able to use arrow keys to move through the tree and into sub-nodes as necessary. Bug 13040756.
  3. In ScreenReader mode, the tree control nodes are not being announced properly. They are announced only as "expand" link or "collapse" link. Bug 8272268.
  4. Lost focus if using keyboard only in Edit Notes.  (Bug 15937337 )
  5.  Lost focus in import function. (Bug 15987106 )         
  6.  In the Default mode (i.e. Screen Reader OFF), not able to keyboard navigate out of a list using Shift-Tab. (Bug 10101825)
  7. Buttons not activated in pop-up window if using keyboard.  (Bug 15931538)
  8. Not able to select/unselect the check boxes using keyboard only - (Bug 10177805)
                     
1194.21(b) Applications shall not disrupt or disable activated features of other products that are identified as accessibility features, where those features are developed and documented according to industry standards. Applications also shall not disrupt or disable activated features of any operating system that are identified as accessibility features where the application programming interface for those accessibility features has been documented by the manufacturer of the operating system and is available to the product developer. Product has been developed to conform to this standard subject to the remarks on the right. The product does not interfere with the operating system or other running programs.
1194.21(c) A well-defined on-screen indication of the current focus shall be provided that moves among interactive interface elements as the input focus changes. The focus shall be programmatically exposed so that assistive technology can track focus and focus changes. Product has been developed to conform to this standard subject to the remarks on the right.

The product was tested for visual indication of the position of the cursor.  

Observations:

 When testing Ensemble using Keyboard only, users cannot get the cursor to the General section of the node.
The workaround is NOT to tab to the arrow icon located in front of the resource name before trying to navigate through the tree. In Chrome, you want to stop tabbing when you see a resource name highlighted. In IE, you'll see a dotted rectangle drawn around the entire panel holding the resource tree. At that point, you should be able to use arrow keys to move through the tree and into sub-nodes as necessary. Bug 13040756.

1194.21(d) Sufficient information about a user interface element including the identity, operation and state of the element shall be available to assistive technology. When an image represents a program element, the information conveyed by the image must also be available in text. Product has been developed to conform to this standard subject to the remarks on the right.

The product was tested for images (that convey information) to have meaningful alternative text. Controls were checked for identity-centric attributes. Markup was checked so as to programmatically correlate with state information.

1194.21(e) When bitmap images are used to identify controls, status indicators, or other programmatic elements, the meaning assigned to those images shall be consistent throughout an application's performance. Product has been developed to conform to this standard subject to the remarks on the right.

The product was tested for images (that convey information) to have meaningful alternative text - with a consistent meaning within an application.

1194.21(f) Textual information shall be provided through operating system functions for displaying text. The minimum information that shall be made available is text content, text input caret location, and text attributes. Product has been developed to conform to this standard subject to the remarks on the right. The product was tested to validate that text is supplied through HTML or injected into the browser DOM; the browser is responsible for exposing all such content in a way that is usable by assistive technology on the platform.
1194.21(g) Applications shall not override user selected contrast and color selections and other individual display attributes. Product has been developed to conform to this standard subject to the remarks on the right.

The product was tested for not overriding user-selected contrast and colors.

Observations:

The workaround for these issues is to implement a custom skin.

1. Color contrast error on text of graphic image in Analytics. (Bug 13729686 )                                         

2. The events on calendar do not meet color contrast standards. (Bug 13720175)                                                  

3. Color contrast error for information text on Resource pages of Administration. (Bug 13744481)                                                            

4. Color scheme is changed in creating a new templates. (Bug 15893595)                                                                 

5. Color contrast error in editing page. (Bug 14707798)

1194.21(h) When animation is displayed, the information shall be displayable in at least one non-animated presentation mode at the option of the user. Product has been developed to conform to this standard subject to the remarks on the right.

The product has no animation.

1194.21(i) Color coding shall not be used as the only means of conveying information, indicating an action, prompting a response, or distinguishing a visual element. Product has been developed to conform to this standard subject to the remarks on the right.

The product was tested for color/style-based information to be also conveyed using alternative formats.

1194.21(j) When a product permits a user to adjust color and contrast settings, a variety of color selections capable of producing a range of contrast levels shall be provided. Product has been developed to conform to this standard subject to the remarks on the right.

The product was tested for appropriate luminosity contrast ratio.

1194.21(k) Software shall not use flashing or blinking text, objects, or other elements having a flash or blink frequency greater than 2 Hz and lower than 55 Hz. Product has been developed to conform to this standard subject to the remarks on the right.

The product has no animation.

1194.21(l) When electronic forms are used, the form shall allow people using assistive technology to access the information, field elements, and functionality required for completion and submission of the form, including all directions and cues. Product has been developed to conform to this standard subject to the remarks on the right.

The product was tested for Controls to have a programmatically associated name, derived from the appropriate HTML elements and attributes.

 

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Section 1194.22 Web-based Internet Information and Applications

Criteria
Supporting Features
Remarks (e.g., definition, equivalent facilitation, scope of support provided)
1194.22(a) A text equivalent for every non-text element shall be provided (e.g., via "alt", "longdesc", or in element content). Product has been developed to conform to this standard subject to the remarks on the right.

The product was tested for:

  • images that convey information (i.e. functional images) to have meaningful alternative text.
  • decorative images to be marked up with empty ALT.
  • complex images to have ALT, along with details in a table.
  • data tables to specify SUMMARY or CAPTION.
  • page titles are meaningful.

Observations:

  1. In ScreenReader mode, when creating a Space and when accessing tabs in the Space settings page, certain form labels do not associate appropriately to form objects. Bugs 12937729, 12938124. 
  2. The Components Properties pop up window has errors in table.  In addition, in the Style tab, all information icons have the same text name which will cause confusion to screen reader users. (Bug 14835890)
  3. In the Advanced Search page, there are multiple Information and Select User icons/links which have the same description in the link.  They should be defined specifically so that screen reader listeners can understand what they are for. (Bug 14617431)
  4. The text field for additional commentary in a poll lacks a descriptive label (Bug 10122802)
  5. Errors in Membership Form Tab and Links (Bug 13656233)
  6. In the Activity stream, the "Select a Space" from the Share option has errors in Table and Link. (Bug 13564194)
  7. In the Activity stream, the Activities tab page paste errors in table, form, and image in the Select files' section.  It also has the link
    error. (Bug 13563889)
  8. On the Summary Metrics's Pie chart of Analytics, the Spaces popup window has error "No Summary defined for Data Table". (Bug 13611156)
  9. On the Analytics page, the Display drop list field has the error of "multiple labels found" (Bug 13609835)
  10. The Edit page of Activity Stream has Form errors in the Security and Parameters tabs.  (Bug 12932775)
  11. The text field for additional commentary in a poll lacks a descriptive label (Bug 10122802)
  12. The Components Properties pop up window has errors in form, information, and color contrast analyzer(Bug 14834745)
  13. The Manage Favorites has errors in Form and Table (Bug 15987538)
  14. The text field for additional commentary in a poll lacks a descriptive label (Bug 10122802)
  15. Creating a new event has errors in Form. (Bug 13521703)  
  16. The Components Properties pop up window has errors in form, information, and color contrast analyzer(Bug 14834745)
  17. The Manage Favorites has errors in Form and Table (Bug 15987538)

There are 2 problems (Bug 13477080) in the Event calendar with Screen Reader Mode on:

1.  The buttons above the calendar are not displayed properly.
2.  The list of events not being rendered as a data table.

1194.22(b) Equivalent alternatives for any multimedia presentation shall be synchronized with the presentation. Product has been developed to conform to this standard subject to the remarks on the right.

The product has no multimedia.

1194.22(c) Web pages shall be designed so that all information conveyed with color is also available without color, for example from context or markup. Product has been developed to conform to this standard subject to the remarks on the right.

The product was tested for color/style-based information to be also conveyed using alternative formats.

1194.22(d) Documents shall be organized so they are readable without requiring an associated style sheet. Product has been developed to conform to this standard subject to the remarks on the right.

Style sheets are used only to change the layout and presentation. 

1194.22(e) Redundant text links shall be provided for each active region of a server-side image map. Not Applicable

The product does not use or support image maps.

1194.22(f) Client-side image maps shall be provided instead of server-side image maps except where the regions cannot be defined with an available geometric shape. Not Applicable

The product does not use or support image maps.

1194.22(g) Row and column headers shall be identified for data tables. Product has been developed to conform to this standard subject to the remarks on the right.

Data tables in the product were tested for:
- using TH element for header definition,
- using SCOPE for COLumn and ROW header markup

 

Observations:

1. The Edit page of Activity Stream has Form errors in the Security and
Parameters tabs. (Bug 12932775)

2. There are errors in:
. Polls Manager: for the radio button in the Select column:
   ERROR: Implicit Label found. Must use explicit LABEL with for and id.
. Take Polls: error in the added section:
   ERROR: Missing or Empty Label (Bug 12932333)

1194.22(h) Markup shall be used to associate data cells and header cells for data tables that have two or more logical levels of row or column headers. Product has been developed to conform to this standard subject to the remarks on the right.

The product was tested for Complex data tables with multiple levels of table headings to use ID, HEADERS, and AXIS attributes.

1194.22(i) Frames shall be titled with text that facilitates frame identification and navigation. Product has been developed to conform to this standard subject to the remarks on the right.

The product was tested for FRAMES and iFRAMES to be titled with meaningful text.

1194.22(j) Pages shall be designed to avoid causing the screen to flicker with a frequency greater than 2 Hz and lower than 55 Hz. Product has been developed to conform to this standard subject to the remarks on the right.

The product has no animation.

1194.22(k) A text-only page, with equivalent information or functionality, shall be provided to make a web site comply with the provisions of this part, when compliance cannot be accomplished in any other way. The content of the text-only page shall be updated whenever the primary page changes. Product has been developed to conform to this standard subject to the remarks on the right.

Alternately coded pages are not necessary because product pages have been coded to meet other applicable standards, to the extent indicated.

1194.22(l) When pages utilize scripting languages to display content, or to create interface elements, the information provided by the script shall be identified with functional text that can be read by assistive technology. Product has been developed to conform to this standard subject to the remarks on the right.

The product was tested for content generated by JavaScript to be coded to meet other applicable standards.

1194.22(m) When a web page requires that an applet, plug-in or other application be present on the client system to interpret page content, the page must provide a link to a plug-in or applet that complies with §1194.21(a) through (l). Product has been developed to conform to this standard subject to the remarks on the right.

The product has no plug-ins.

1194.22(n) When electronic forms are designed to be completed on-line, the form shall allow people using assistive technology to access the information, field elements, and functionality required for completion and submission of the form, including all directions and cues. Product has been developed to conform to this standard subject to the remarks on the right.

The product was tested for Controls to have a programmatically associated name, derived from the appropriate HTML elements and attributes.

 

 In ScreenReader mode, the tree control nodes are not being announced properly - Bug 8272268, 10183232.

1194.22(o) A method shall be provided that permits users to skip repetitive navigation links. Product has been developed to conform to this standard subject to the remarks on the right.

The product was tested for structure and hierarchy to get marked up with Header elements.

1194.22(p) When a timed response is required, the user shall be alerted and given sufficient time to indicate more time is required. Product has been developed to conform to this standard subject to the remarks on the right.

The product was tested for content that automatically updates - to allow for time duration to be adjustable by the user.

Note to 1194.22: The Board interprets paragraphs (a) through (k) of this section as consistent with the following priority 1 Checkpoints of the Web Content Accessibility Guidelines 1.0 (WCAG 1.0) (May 5 1999) published by the Web Accessibility Initiative of the World Wide Web Consortium: Paragraph (a) - 1.1, (b) - 1.4, (c) - 2.1, (d) - 6.1, (e) - 1.2, (f) - 9.1, (g) - 5.1, (h) - 5.2, (i) - 12.1, (j) - 7.1, (k) - 11.4.

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Section 1194.23 Telecommunications Products

Criteria
Supporting Features
Remarks (e.g., definition, equivalent facilitation, scope of support provided)
1194.23(a) Telecommunications products or systems which provide a function allowing voice communication and which do not themselves provide a TTY functionality shall provide a standard non-acoustic connection point for TTYs. Microphones shall be capable of being turned on and off to allow the user to intermix speech with TTY use. Not Applicable  
1194.23(b) Telecommunications products which include voice communication functionality shall support all commonly used cross-manufacturer non-proprietary standard TTY signal protocols. Not Applicable  
1194.23(c) Voice mail, auto-attendant, and interactive voice response telecommunications systems shall be usable by TTY users with their TTYs. Not Applicable  
1194.23(d) Voice mail, messaging, auto-attendant, and interactive voice response telecommunications systems that require a response from a user within a time interval, shall give an alert when the time interval is about to run out, and shall provide sufficient time for the user to indicate more time is required. Not Applicable  
1194.23(e) Where provided, caller identification and similar telecommunications functions shall also be available for users of TTYs, and for users who cannot see displays. Not Applicable  
1194.23(f) For transmitted voice signals, telecommunications products shall provide a gain adjustable up to a minimum of 20 dB. For incremental volume control, at least one intermediate step of 12 dB of gain shall be provided. Not Applicable  
1194.23(g) If the telecommunications product allows a user to adjust the receive volume, a function shall be provided to automatically reset the volume to the default level after every use. Not Applicable  
1194.23(h) Where a telecommunications product delivers output by an audio transducer which is normally held up to the ear, a means for effective magnetic wireless coupling to hearing technologies shall be provided. Not Applicable  
1194.23(i) Interference to hearing technologies (including hearing aids, cochlear implants, and assistive listening devices) shall be reduced to the lowest possible level that allows a user of hearing technologies to utilize the telecommunications product. Not Applicable  
1194.23(j) Products that transmit or conduct information or communication, shall pass through cross-manufacturer, non-proprietary, industry-standard codes, translation protocols, formats or other information necessary to provide the information or communication in a usable format. Technologies which use encoding, signal compression, format transformation, or similar techniques shall not remove information needed for access or shall restore it upon delivery. Not Applicable  
1194.23(k)(1) For products which have mechanically operated controls or keys, controls and keys shall be tactilely discernible without activating the controls or keys. Not Applicable  
1194.23(k)(2) For products which have mechanically operated controls or keys, controls do not require tight grasping, pinching or twisting of the wrist to operate. Not Applicable  
1194.23(k)(3) If key repeat is supported, the delay before repeat shall be adjustable to at least 2 seconds. Key repeat rate shall be adjustable to 2 seconds per character. Not Applicable  
1194.23(k)(4) The status of all locking or toggle controls or keys shall be visually discernible, and discernible either through touch or sound. Not Applicable  

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Section 1194.24 Video and Multimedia Products

Criteria
Supporting Features
Remarks (e.g., definition, equivalent facilitation, scope of support provided)
1194.24(a) All analog television displays 13 inches and larger, and computer equipment that includes analog television receiver or display circuitry, shall be equipped with caption decoder circuitry which appropriately receives, decodes, and displays closed captions from broadcast, cable, videotape, and DVD signals. As soon as practicable, but not later than July 1, 2002, widescreen digital television (DTV) displays measuring at least 7.8 inches vertically, DTV sets with conventional displays measuring at least 13 inches vertically, and stand-alone DTV tuners, whether or not they are marketed with display screens, and computer equipment that includes DTV receiver or display circuitry, shall be equipped with caption decoder circuitry which appropriately receives, decodes, and displays closed captions from broadcast, cable, videotape, and DVD signals. Not Applicable  
1194.24(b) Television tuners, including tuner cards for use in computers, shall be equipped with secondary audio program playback circuitry. Not Applicable  
1194.24(c) All training and informational video and multimedia productions which support the agency's mission, regardless of format, that contain speech or other audio information necessary for the comprehension of the content, shall be open or closed captioned. Not Applicable  
1194.24(d) All training and informational video and multimedia productions which support the agency's mission, regardless of format, that contain visual information necessary for the comprehension of the content, shall be audio described. Not Applicable  
1194.24(e) Display or presentation of alternate text presentation or audio descriptions shall be user-selectable unless permanent. Not Applicable  

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Section 1194.25 Self Contained, Closed Products

Criteria
Supporting Features
Remarks (e.g., definition, equivalent facilitation, scope of support provided)
1194.25(a) Self contained products shall be usable by people with disabilities without requiring an end-user to attach assistive technology to the product. Personal headsets for private listening are not assistive technology. Not Applicable  
1194.25(b) When a timed response is required, the user shall be alerted and given sufficient time to indicate more time is required. Not Applicable  
1194.25(c) Where a product utilizes touchscreens or contact-sensitive controls, an input method shall be provided that complies with Section 1194.23 (k) (1) through (4). Not Applicable  
1194.25(d) When biometric forms of user identification or control are used, an alternative form of identification or activation, which does not require the user to possess particular biological characteristics, shall also be provided. Not Applicable  
1194.25(e) When products provide auditory output, the audio signal shall be provided at a standard signal level through an industry standard connector that will allow for private listening. The product must provide the ability to interrupt, pause, and restart the audio at anytime. Not Applicable  
1194.25(f) When products deliver voice output in a public area, incremental volume control shall be provided with output amplification up to a level of at least 65 dB. Where the ambient noise level of the environment is above 45 dB, a volume gain of at least 20 dB above the ambient level shall be user selectable. A function shall be provided to automatically reset the volume to the default level after every use. Not Applicable  
1194.25(g) Color coding shall not be used as the only means of conveying information, indicating an action, prompting a response, or distinguishing a visual element. Not Applicable  
1194.25(h) When a product permits a user to adjust color and contrast settings, a range of color selections capable of producing a variety of contrast levels shall be provided. Not Applicable  
1194.25(i) Products shall be designed to avoid causing the screen to flicker with a frequency greater than 2 Hz and lower than 55 Hz. Not Applicable  
1194.25(j)(1) The position of any operable control shall be determined with respect to a vertical plane, which is 48 inches in length, centered on the operable control, and at the maximum protrusion of the product within the 48 inch length on products which are freestanding, non-portable, and intended to be used in one location and which have operable controls. Not Applicable  
1194.25(j)(2) Where any operable control is 10 inches or less behind the reference plane, the height shall be 54 inches maximum and 15 inches minimum above the floor. Not Applicable  
1194.25(j)(3) Where any operable control is more than 10 inches and not more than 24 inches behind the reference plane, the height shall be 46 inches maximum and 15 inches minimum above the floor. Not Applicable  
1194.25(j)(4) Operable controls shall not be more than 24 inches behind the reference plane. Not Applicable  

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Section 1194.26 Desktop and Portable Computers

Criteria
Supporting Features
Remarks (e.g., definition, equivalent facilitation, scope of support provided)
1194.26(a) All mechanically operated controls and keys shall comply with Section 1194.23 (k) (1) through (4). Not Applicable  
1194.26(b) If a product utilizes touchscreens or touch-operated controls, an input method shall be provided that complies with Section 1194.23 (k) (1) through (4). Not Applicable  
1194.26(c) When biometric forms of user identification or control are used, an alternative form of identification or activation, which does not require the user to possess particular biological characteristics, shall also be provided. Not Applicable  
1194.26(d) Where provided, at least one of each type of expansion slots, ports and connectors shall comply with publicly available industry standards. Not Applicable  

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Section 1194.31 Functional Performance Criteria

Criteria
Supporting Features
Remarks (e.g., definition, equivalent facilitation, scope of support provided)
1194.31(a) At least one mode of operation and information retrieval that does not require user vision shall be provided, or support for assistive technology used by people who are blind or visually impaired shall be provided. Yes Subject to the information provided in this document, this product has been developed to conform to the applicable technical provisions of the 508 standards.
 
1194.31(b) At least one mode of operation and information retrieval that does not require visual acuity greater than 20/70 shall be provided in audio and enlarged print output working together or independently, or support for assistive technology used by people who are visually impaired shall be provided. Yes Subject to the information provided in this document, this product has been developed to conform to the applicable technical provisions of the 508 standards. 
1194.31(c) At least one mode of operation and information retrieval that does not require user hearing shall be provided, or support for assistive technology used by people who are deaf or hard of hearing shall be provided. Not Applicable  
1194.31(d) Where audio information is important for the use of a product, at least one mode of operation and information retrieval shall be provided in an enhanced auditory fashion, or support for assistive hearing devices shall be provided. Not Applicable  
1194.31(e) At least one mode of operation and information retrieval that does not require user speech shall be provided, or support for assistive technology used by people with disabilities shall be provided. Not Applicable  
1194.31(f) At least one mode of operation and information retrieval that does not require fine motor control or simultaneous actions and that is operable with limited reach and strength shall be provided. Yes Subject to the information provided in this document, this product has been developed to conform to the applicable technical provisions of the 508 standards. 

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Section 1194.41 Information, Documentation and Support

Criteria
Supporting Features
Remarks (e.g., definition, equivalent facilitation, scope of support provided)
1194.41(a) Product support documentation provided to end-users shall be made available in alternate formats upon request, at no additional charge. Documentation for this product is available in accessible electronic format.  
1194.41(b) End-users shall have access to a description of the accessibility and compatibility features of products in alternate formats or alternate methods upon request, at no additional charge. Documentation for this product is available in accessible electronic format.  
1194.41(c) Support services for products shall accommodate the communication needs of end-users with disabilities. Oracle customers have access to electronic support through My Oracle Support or by calling Oracle Support at 1.800.223.1711. Hearing-impaired customers in the U.S. who wish to speak to an Oracle Support representative may use a telecommunications relay service (TRS). Information about the TRS is available at http://www.fcc.gov/cgb/consumerfacts/trs.html, and a list of telephone numbers is available at http://www.fcc.gov/cgb/dro/trsphonebk.html. International hearing-impaired customers should use the TRS at +1.605.224.1837. An Oracle Support engineer will respond to technical issues according to the standard service request process.   

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