Oracle Voluntary Product Accessibility Template

Name of Product: Siebel Public Sector CRM Base 8.2
Last Updated: 27-MAY-2010
Version:

This VPAT applies to only version 8.2. It does not apply to any versions of Siebel Public Sector CRM Base after this.
This VPAT has been superseded by Siebel Public Sector CRM Base 8.2.1

This VPAT summarizes the Siebel Public Sector CRM Base features for both SIA and SEA versions. It is dependent upon the Siebel Core VPAT. This VPAT specifically applies to the version of the Siebel Public Sector CRM Base product at release 8.2 and later. Please refer to the Siebel Core 8.1.1 VPAT for additional information, using the link at the end of this document.

The following product options and functions are specifically excluded from this VPAT:

  1. Use of Siebel Tools for development, customization, or configuration
  2. Use of general System Administration screens within the Siebel framework (anything for which SADMIN access is required)
  3. Use of third-party packages often configured together with Siebel e.g. Chartworks for production of charts. For information on Accessibility in these products, please contact the relevant vendor.
  4. Use of Oracle packages often configured together with Siebel e.g. Business Intelligence products. For information on Accessibility in these products, please consult the VPAT that specifically references the relevant product and the version.
  5. Use of specific options or sub-systems which have not yet been made Accessible. These include, but are not limited to:
  • Siebel CTI
  • Siebel Smartscript
  • Siebel Email Response
  • Siebel Data Quality
  • Charts

The software configuration described in this VPAT is only supported when used with Microsoft Internet Explorer 7 browser running on Microsoft Windows XP SP3 or later. Siebel's Accessibility features are only available when operated in the Standard Interactivity mode, not in the High Interactivity mode.

The following issues are some of the more serious issues that have been reported with this product, and have not yet been resolved. The Siebel Core VPAT lists additional issues that are common to all Siebel applications. Please contact Siebel Technical Support for further details on these and other defects that have been reported.

CR Number Summary

 

  • 12-1TK80E9 MyCases>CaseDetails-In Attachment window,Jaws is not reading mandatory fields
  • 112-1TK80FG MyCases>CaseDetails-In Attachment window,Jaws is not reading selected file name
  • 12-1U5UKE9 Required fields not marked in some of the screens.
  • 12-1U5UL0G Under Time Keeping Views/ applets labels missing for some of the fields
  • 12-1U5UYZ6 Under Incident new Views/ applets labels missing for some of the fields.
  • 12-1U5UZ2I Application Screen Labels missing for some of the fields
  • 12-1U0DJE0 Jaws speaking Field names repetedaly under Allegation Name pick applet
  • 12-1U5UKX8 SS:Go, Clear, View buttons not spoken with context in self service application.
  • 12-1U5UZ0P Labels missing for some of the fields under Cases new 3LNV's
  • 12-1UG95KR SS Jaws speaking Password field twice under self service application.
  • 12-1UIAMWO Admin Case > Program Benefits Administrati lables are missing
  • 12-1UIB9NK Service Provider Screen for some of the Fields lables are not specified
  • 12-1UJR0MC Under PRM portal some views fields are not having labels specified.


The information below describes this product's ability to support the applicable U.S. Section 508 standards and the Web Content Accessibility Guidelines (WCAG) 1.0 Double-A Guidelines, subject to Oracle's interpretation of those standards and the remarks in this document.

 

For more information regarding the accessibility status of this product or other Oracle products, please contact: accessible_ww@oracle.com.

 

 


Note: This document is provided for information purposes only and the contents hereof are subject to change without notice. Oracle Corporation does not warrant that this document is error free, nor does it provide any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. Oracle Corporation specifically disclaims any liability with respect to this document and no contractual obligations are formed either directly or indirectly by this document. Oracle further makes no representation concerning the ability of assistive technologies or other products to interoperate with Oracle products. This VPAT addresses the named product(s) only and not prerequisite products for which Oracle supplies restricted use licenses.

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Section 1194.21 Software Applications and Operating Systems
Criteria
Supporting Features
Remarks (e.g., definition, equivalent facilitation, scope of support provided)
1194.21(a) When software is designed to run on a system that has a keyboard, product functions shall be executable from a keyboard where the function itself or the result of performing a function can be discerned textually. Product has been developed to meet this standard subject to the remarks on the right Siebel offers two extensive sets of keyboard shortcuts - ones that are configurable, and ones that are not. Both offer product-related functionality, such as the ability to move between Siebel applets. They have been tested that they function correctly, and to avoid duplication with commonly-used keyboard shortcut combinations in popular accessibility products and the IE browser.
1194.21(b) Applications shall not disrupt or disable activated features of other products that are identified as accessibility features, where those features are developed and documented according to industry standards. Applications also shall not disrupt or disable activated features of any operating system that are identified as accessibility features where the application programming interface for those accessibility features has been documented by the manufacturer of the operating system and is available to the product developer. Product has been developed to meet this standard subject to the remarks on the right The Siebel product does not require changes to settings on the client machine that are used by the accessibility features of the same client machine. One exception is where an accessibility product may employ a fixed keyboard shortcut combination, but in most cases this can be overcome by reconfiguring the Siebel keyboard shortcut combination.
1194.21(c) A well-defined on-screen indication of the current focus shall be provided that moves among interactive interface elements as the input focus changes. The focus shall be programmatically exposed so that assistive technology can track focus and focus changes. Product has been developed to meet this standard subject to the remarks on the right Field focus is exposed through HTML tags that have been provided at the Siebel view, applet, field, and button levels. The text of the tags can be customized by an administrator.
1194.21(d) Sufficient information about a user interface element including the identity, operation and state of the element shall be available to assistive technology. When an image represents a program element, the information conveyed by the image must also be available in text. Product has been developed to meet this standard subject to the remarks on the right Selected aspects of user interface elements are made available to AT products. Examples include whether a field is editable, read-only, or required.
1194.21(e) When bitmap images are used to identify controls, status indicators, or other programmatic elements, the meaning assigned to those images shall be consistent throughout an application's performance. Product has been developed to meet this standard subject to the remarks on the right Siebel uses standard and consistent images throughout the application.
1194.21(f) Textual information shall be provided through operating system functions for displaying text. The minimum information that shall be made available is text content, text input caret location, and text attributes. Product has been developed to meet this standard subject to the remarks on the right Siebel has provided both visible text and HTML label text to guide users with low vision or with screen readers through the Siebel UI.
1194.21(g) Applications shall not override user selected contrast and color selections and other individual display attributes. Product has been developed to meet this standard subject to the remarks on the right Siebel uses style sheets to specify colors and therefore contrasts. The Siebel application does not override these settings, and the settings may be modified by an administrator. Contrast ratios have been tested to meet standards, and suggested values for colors to be specified in the style sheets are published in the Accessibility Guide.
1194.21(h) When animation is displayed, the information shall be displayable in at least one non-animated presentation mode at the option of the user. Product has been developed to meet this standard subject to the remarks on the right The only animated display supplied by Siebel is the marquee message bar. The scroll speed of the message bar can be controlled by an administrator, or display can be completely disabled at a system level.
1194.21(i) Color coding shall not be used as the only means of conveying information, indicating an action, prompting a response, or distinguishing a visual element. Product has been developed to meet this standard subject to the remarks on the right Information provided through color has in most cases been supplemented with an indication in text, such as the indication of required fields in a form applet. An exception is the method of showing the current tab in use, which relies only on color. A partial workaround is to consult the 'About View' function, but this does not include information about the current applet.
1194.21(j) When a product permits a user to adjust color and contrast settings, a variety of color selections capable of producing a range of contrast levels shall be provided. Product has been developed to meet this standard subject to the remarks on the right Siebel uses standard HTML cascading style sheets to specify color values, so the full range of colors that can be specified in HTML are available. Suggested color values which meet the required contrast ratios are included in the documentatation.
1194.21(k) Software shall not use flashing or blinking text, objects, or other elements having a flash or blink frequency greater than 2 Hz and lower than 55 Hz. Product has been developed to meet this standard subject to the remarks on the right No application functions provided by Siebel employ flashing or blinking effects.
1194.21(l) When electronic forms are used, the form shall allow people using assistive technology to access the information, field elements, and functionality required for completion and submission of the form, including all directions and cues. Product has been developed to meet this standard subject to the remarks on the right Siebel implements forms using standard HTML, so AT products that can access HTML constructs may be used to access information on Siebel forms.

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Section 1194.22 Web-based Internet Information and Applications
Criteria
Supporting Features
Remarks (e.g., definition, equivalent facilitation, scope of support provided)
1194.22(a) A text equivalent for every non-text element shall be provided (e.g., via "alt", "longdesc", or in element content). Product has been developed to meet this standard subject to the remarks on the right Icons and graphics supplied by Siebel are configured with appropriate alternative text.
1194.22(b) Equivalent alternatives for any multimedia presentation shall be synchronized with the presentation. Product has been developed to meet this standard subject to the remarks on the right Siebel products do not include multimedia elements.
1194.22(c) Web pages shall be designed so that all information conveyed with color is also available without color, for example from context or markup. Product has been developed to meet this standard subject to the remarks on the right Information provided through color has in most cases been supplemented with an indication in text, such as the indication of required fields in a form applet. An exception is the method of showing the current tab in use, which relies only on color. A partial workaround is to consult the 'About View' function, but this does not include information about the current applet.
1194.22(d) Documents shall be organized so they are readable without requiring an associated style sheet. Product has been developed to meet this standard subject to the remarks on the right Siebel relies on style sheets to specify all layout, color, and font information, and they are an integral part of the design. Content is marked up in the base document so that it linearizes properly when used with a screen reader.
1194.22(e) Redundant text links shall be provided for each active region of a server-side image map. Product has been developed to meet this standard subject to the remarks on the right Siebel does not use any server-side image maps.
1194.22(f) Client-side image maps shall be provided instead of server-side image maps except where the regions cannot be defined with an available geometric shape. Product has been developed to meet this standard subject to the remarks on the right Siebel does not provide any client-side image maps.
1194.22(g) Row and column headers shall be identified for data tables. Product has been developed to meet this standard subject to the remarks on the right Siebel provides row and column headers when navigating Siebel list applets, which are implemented as HTML tables. The column used to supply the row header information may be configured by an administrator independently for each applet.
1194.22(h) Markup shall be used to associate data cells and header cells for data tables that have two or more logical levels of row or column headers. Product has been developed to meet this standard subject to the remarks on the right Markup is provided for data and header cells in Siebel list applets.
1194.22(i) Frames shall be titled with text that facilitates frame identification and navigation. Does not Support Siebel names frames as '_sweclient', which is an integral part of the current architecture.
1194.22(j) Pages shall be designed to avoid causing the screen to flicker with a frequency greater than 2 Hz and lower than 55 Hz. Product has been developed to meet this standard subject to the remarks on the right No application functions provided by Siebel employ flashing or blinking effects.
1194.22(k) A text-only page, with equivalent information or functionality, shall be provided to make a web site comply with the provisions of this part, when compliance cannot be accomplished in any other way. The content of the text-only page shall be updated whenever the primary page changes. Not Applicable Text-only pages are not provided, because the base pages meet the other standards to the extent indicated.
1194.22(l) When pages utilize scripting languages to display content, or to create interface elements, the information provided by the script shall be identified with functional text that can be read by assistive technology. Product has been developed to meet this standard subject to the remarks on the right Siebel only uses Javascript in the Accessibility mode to implement keyboard shortcuts. This use meets the other standards to the extent indicated.
1194.22(m) When a web page requires that an applet, plug-in or other application be present on the client system to interpret page content, the page must provide a link to a plug-in or applet that complies with Section 1194.21 (a) through (l). Product has been developed to meet this standard subject to the remarks on the right Siebel provides links to third-party programs such as the Reporting solutions, but they are beyond the scope of this VPAT.
1194.22(n) When electronic forms are designed to be completed on-line, the form shall allow people using assistive technology to access the information, field elements, and functionality required for completion and submission of the form, including all directions and cues. Product has been developed to meet this standard subject to the remarks on the right Siebel's form applets use standard HTML, so an AT product that can access HTML constructs may be used to access information on Siebel forms.
1194.22(o) A method shall be provided that permits users to skip repetitive navigation links. Product has been developed to meet this standard subject to the remarks on the right Siebel pages include repetitive links in the menu bars, but the keyboard shortcuts provided by Siebel may be used to skip directly to the desired functional area.
1194.22(p) When a timed response is required, the user shall be alerted and given sufficient time to indicate more time is required. Product has been developed to meet this standard subject to the remarks on the right Siebel has a built-in timed response for the automatic logout after a period of inactivity. This function can be enabled or disabled by an administrator. Once enabled, the user can indicate that additional time is needed by simply showing some activity such as a screen refresh.

Note to 1194.22: The Board interprets paragraphs (a) through (k) of this section as consistent with the following priority 1 Checkpoints of the Web Content Accessibility Guidelines 1.0 (WCAG 1.0) (May 5 1999) published by the Web Accessibility Initiative of the World Wide Web Consortium: Paragraph (a) - 1.1, (b) - 1.4, (c) - 2.1, (d) - 6.1, (e) - 1.2, (f) - 9.1, (g) - 5.1, (h) - 5.2, (i) - 12.1, (j) - 7.1, (k) - 11.4.

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Section 1194.23 Telecommunications Products
Criteria
Supporting Features
Remarks (e.g., definition, equivalent facilitation, scope of support provided)
1194.23(a) Telecommunications products or systems which provide a function allowing voice communication and which do not themselves provide a TTY functionality shall provide a standard non-acoustic connection point for TTYs. Microphones shall be capable of being turned on and off to allow the user to intermix speech with TTY use. Not Applicable  
1194.23(b) Telecommunications products which include voice communication functionality shall support all commonly used cross-manufacturer non-proprietary standard TTY signal protocols. Not Applicable  
1194.23(c) Voice mail, auto-attendant, and interactive voice response telecommunications systems shall be usable by TTY users with their TTYs. Not Applicable  
1194.23(d) Voice mail, messaging, auto-attendant, and interactive voice response telecommunications systems that require a response from a user within a time interval, shall give an alert when the time interval is about to run out, and shall provide sufficient time for the user to indicate more time is required. Not Applicable  
1194.23(e) Where provided, caller identification and similar telecommunications functions shall also be available for users of TTYs, and for users who cannot see displays. Not Applicable  
1194.23(f) For transmitted voice signals, telecommunications products shall provide a gain adjustable up to a minimum of 20 dB. For incremental volume control, at least one intermediate step of 12 dB of gain shall be provided. Not Applicable  
1194.23(g) If the telecommunications product allows a user to adjust the receive volume, a function shall be provided to automatically reset the volume to the default level after every use. Not Applicable  
1194.23(h) Where a telecommunications product delivers output by an audio transducer which is normally held up to the ear, a means for effective magnetic wireless coupling to hearing technologies shall be provided. Not Applicable  
1194.23(i) Interference to hearing technologies (including hearing aids, cochlear implants, and assistive listening devices) shall be reduced to the lowest possible level that allows a user of hearing technologies to utilize the telecommunications product. Not Applicable  
1194.23(j) Products that transmit or conduct information or communication, shall pass through cross-manufacturer, non-proprietary, industry-standard codes, translation protocols, formats or other information necessary to provide the information or communication in a usable format. Technologies which use encoding, signal compression, format transformation, or similar techniques shall not remove information needed for access or shall restore it upon delivery. Not Applicable  
1194.23(k)(1) For products which have mechanically operated controls or keys, controls and keys shall be tactilely discernible without activating the controls or keys. Not Applicable  
1194.23(k)(2) For products which have mechanically operated controls or keys, controls do not require tight grasping, pinching or twisting of the wrist to operate. Not Applicable  
1194.23(k)(3) If key repeat is supported, the delay before repeat shall be adjustable to at least 2 seconds. Key repeat rate shall be adjustable to 2 seconds per character. Not Applicable  
1194.23(k)(4) The status of all locking or toggle controls or keys shall be visually discernible, and discernible either through touch or sound. Not Applicable  

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Section 1194.24 Video and Multi-media Products
Criteria
Supporting Features
Remarks (e.g., definition, equivalent facilitation, scope of support provided)
1194.24(a) All analog television displays 13 inches and larger, and computer equipment that includes analog television receiver or display circuitry, shall be equipped with caption decoder circuitry which appropriately receives, decodes, and displays closed captions from broadcast, cable, videotape, and DVD signals. As soon as practicable, but not later than July 1, 2002, widescreen digital television (DTV) displays measuring at least 7.8 inches vertically, DTV sets with conventional displays measuring at least 13 inches vertically, and stand-alone DTV tuners, whether or not they are marketed with display screens, and computer equipment that includes DTV receiver or display circuitry, shall be equipped with caption decoder circuitry which appropriately receives, decodes, and displays closed captions from broadcast, cable, videotape, and DVD signals. Not Applicable  
1194.24(b) Television tuners, including tuner cards for use in computers, shall be equipped with secondary audio program playback circuitry. Not Applicable  
1194.24(c) All training and informational video and multimedia productions which support the agency's mission, regardless of format, that contain speech or other audio information necessary for the comprehension of the content, shall be open or closed captioned. Not Applicable  
1194.24(d) All training and informational video and multimedia productions which support the agency's mission, regardless of format, that contain visual information necessary for the comprehension of the content, shall be audio described. Not Applicable  
1194.24(e) Display or presentation of alternate text presentation or audio descriptions shall be user-selectable unless permanent. Not Applicable  

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Section 1194.25 Self-Contained, Closed Products
Criteria
Supporting Features
Remarks (e.g., definition, equivalent facilitation, scope of support provided)
1194.25(a) Self contained products shall be usable by people with disabilities without requiring an end-user to attach assistive technology to the product. Personal headsets for private listening are not assistive technology. Not Applicable  
1194.25(b) When a timed response is required, the user shall be alerted and given sufficient time to indicate more time is required. Not Applicable  
1194.25(c) Where a product utilizes touchscreens or contact-sensitive controls, an input method shall be provided that complies with Section 1194.23 (k) (1) through (4). Not Applicable  
1194.25(d) When biometric forms of user identification or control are used, an alternative form of identification or activation, which does not require the user to possess particular biological characteristics, shall also be provided. Not Applicable  
1194.25(e) When products provide auditory output, the audio signal shall be provided at a standard signal level through an industry standard connector that will allow for private listening. The product must provide the ability to interrupt, pause, and restart the audio at anytime. Not Applicable  
1194.25(f) When products deliver voice output in a public area, incremental volume control shall be provided with output amplification up to a level of at least 65 dB. Where the ambient noise level of the environment is above 45 dB, a volume gain of at least 20 dB above the ambient level shall be user selectable. A function shall be provided to automatically reset the volume to the default level after every use. Not Applicable  
1194.25(g) Color coding shall not be used as the only means of conveying information, indicating an action, prompting a response, or distinguishing a visual element. Not Applicable  
1194.25(h) When a product permits a user to adjust color and contrast settings, a range of color selections capable of producing a variety of contrast levels shall be provided. Not Applicable  
1194.25(i) Products shall be designed to avoid causing the screen to flicker with a frequency greater than 2 Hz and lower than 55 Hz. Not Applicable  
1194.25(j)(1) The position of any operable control shall be determined with respect to a vertical plane, which is 48 inches in length, centered on the operable control, and at the maximum protrusion of the product within the 48 inch length on products which are freestanding, non-portable, and intended to be used in one location and which have operable controls. Not Applicable  
1194.25(j)(2) Where any operable control is 10 inches or less behind the reference plane, the height shall be 54 inches maximum and 15 inches minimum above the floor. Not Applicable  
1194.25(j)(3) Where any operable control is more than 10 inches and not more than 24 inches behind the reference plane, the height shall be 46 inches maximum and 15 inches minimum above the floor. Not Applicable  
1194.25(j)(4) Operable controls shall not be more than 24 inches behind the reference plane. Not Applicable  

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Section 1194.26 Desktop and Portable Computers
Criteria
Supporting Features
Remarks (e.g., definition, equivalent facilitation, scope of support provided)
1194.26(a) All mechanically operated controls and keys shall comply with Section 1194.23 (k) (1) through (4). Not Applicable  
1194.26(b) If a product utilizes touchscreens or touch-operated controls, an input method shall be provided that complies with Section 1194.23 (k) (1) through (4). Not Applicable  
1194.26(c) When biometric forms of user identification or control are used, an alternative form of identification or activation, which does not require the user to possess particular biological characteristics, shall also be provided. Not Applicable  
1194.26(d) Where provided, at least one of each type of expansion slots, ports and connectors shall comply with publicly available industry standards. Not Applicable  

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Section 1194.31 Functional Performance Criteria
Criteria
Supporting Features
Remarks (e.g., definition, equivalent facilitation, scope of support provided)
1194.31(a) At least one mode of operation and information retrieval that does not require user vision shall be provided, or support for assistive technology used by people who are blind or visually impaired shall be provided. Yes Subject to the information provided in this document, this product has been developed to meet the applicable technical provisions of the 508 standards.
1194.31(b) At least one mode of operation and information retrieval that does not require visual acuity greater than 20/70 shall be provided in audio and enlarged print output working together or independently, or support for assistive technology used by people who are visually impaired shall be provided. Yes Subject to the information provided in this document, this product has been developed to meet the applicable technical provisions of the 508 standards.
1194.31(c) At least one mode of operation and information retrieval that does not require user hearing shall be provided, or support for assistive technology used by people who are deaf or hard of hearing shall be provided Yes Subject to the information provided in this document, this product has been developed to meet the applicable technical provisions of the 508 standards.
1194.31(d) Where audio information is important for the use of a product, at least one mode of operation and information retrieval shall be provided in an enhanced auditory fashion, or support for assistive hearing devices shall be provided. Not Applicable There is no reliance on sound.
1194.31(e) At least one mode of operation and information retrieval that does not require user speech shall be provided, or support for assistive technology used by people with disabilities shall be provided. Not Applicable There is no reliance on speech input.
1194.31(f) At least one mode of operation and information retrieval that does not require fine motor control or simultaneous actions and that is operable with limited reach and strength shall be provided. Yes Subject to the information provided in this document, this product has been developed to meet the applicable technical provisions of the 508 standards.

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Section 1194.41 Information, Documentation and Support
Criteria
Supporting Features
Remarks (e.g., definition, equivalent facilitation, scope of support provided)
1194.41(a) Product support documentation provided to end-users shall be made available in alternate formats upon request, at no additional charge Support documentation for this product is available in accessible electronic format.  
1194.41(b) End-users shall have access to a description of the accessibility and compatibility features of products in alternate formats or alternate methods upon request, at no additional charge. Information about accessibility features of Oracle products is available in HTML format at www.oracle.com/accessibility.  
1194.41(c) Support services for products shall accommodate the communication needs of end-users with disabilities. Oracle customers have access to electronic support through My Oracle Support or by calling Oracle Support at 1.800.223.1711. Hearing-impaired customers in the U.S. who wish to speak to an Oracle Support representative may use a telecommunications relay service (TRS). Information about the TRS is available at http://www.fcc.gov/cgb/consumerfacts/trs.html, and a list of telephone numbers is available at http://www.fcc.gov/cgb/dro/trsphonebk.html. International hearing-impaired customers should use the TRS at +1.605.224.1837. An Oracle Support engineer will respond to technical issues according to the standard service request process.  

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Dependent Products

This product interacts with or is built with the other Oracle products listed in this section. Click below to view information about the accessibility of these dependent products.

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