Effective 19-Jun-2006, the initial point of contact for 360Commerce product support is now through the standard Oracle Support Services processes and systems and no longer through the 360Commerce support hotline, email, or online support system. Please discontinue using the 360Commerce hotline, online support system, and email for customer support effective immediately.
Logon to Oracle MetaLink to open new technical issues or track existing issues.
New Process for Support Renewals Beginning March 15, 2006 Starting on March 15, 2006, you will no longer go through 360Commerce to renew your support contract for base code support or custom support. The processing of base code support contract renewals will be transitioned to Oracle Support Sales, with processing resuming in May. However, you will continue to be supported—even if your support expires during this transitional period—as long as you have an active support contract or you have received a 360Commerce support invoice as of January 17, 2006.
Oracle will work with you to migrate your base code support contract to a standard Oracle support offering and Oracle support contract in May 2006 or upon expiration of your current support contract. Please note that Oracle will not be renewing base code support contracts for the 360Commerce support services and instead your base code support will be migrated to a standard Oracle Support offering.
As the transitioning of the process is complete, an Oracle Support Sales representative will contact you about your renewal for base code support. An Oracle Retail Consulting representative will contact you about your custom code support contract.