Effective 10-Nov-2008, the initial point of contact for AdminServer product support is through the Oracle Global Customer Support (GCS) systems and infrastructure and no longer through the AdminServer support hotline.
Logon to Oracle MetaLink to open new technical issues or track existing issues.
Beginning August 1, 2008, you will no longer go through AdminServer to renew your support and maintenance contract. This process will be transitioned to Oracle Support Sales, with processing resuming in October 2008. However, you will continue to be supported—even if your support expires during this transitional period—as long as you have an active support contract or you received a AdminServer support invoice prior to August 1, 2008.
If your support term has already expired, an Oracle Support Sales Representative will contact you beginning in October, otherwise our practice is to contact customers 90 days in advance of the expiration of the current support term to discuss the renewal.
Oracle will work with you to migrate your support contract to a standard Oracle support service and a standard Oracle support contract. Please note that Oracle will not be renewing contracts for the AdminServer support services and instead your support will be migrated to a standard Oracle Support service. The Oracle contract will then govern the support services for the next term.