Effective September 14, 2009, the initial point of contact for Haley product support is now through the Oracle Global Customer Support (GCS) systems and infrastructure and no longer through the support hotline, email, or support portal. Please discontinue using the Haley hotline, support portal, and email for customer support as of that date.
Beginning 01-Feb-09, you will no longer go through Haley to renew your support contract. This process will be transitioned to Oracle Support Sales, with processing resuming in July 2009. However, you will continue to be supported—even if your support expires during this transitional period—as long as you have an active support contract or you have received a Haley support invoice as of 31-Jan-09.
If your support term has already expired, an Oracle Support Sales Representative will contact you beginning in July, otherwise our practice is to contact customers 90 days in advance of the expiration of the current support term to discuss the renewal.
Oracle will work with you to migrate your support contract to a standard Oracle support offering and a standard Oracle support contract. Please note that Oracle will not be renewing contracts for the Haley support services, and instead your support will be migrated to an Oracle Support offering. The Oracle contract will then govern the support services for the next term.