Effective February 10, 2014, support for the Acme Packet products has transitioned to My Oracle Support and the Oracle support hotlines. Support is no longer available through the Acme Packet Support portal, email address, or support hotlines.
The same support team who supported Acme Packet's products continues to do so today.
Beginning in late November 2013 the process for Acme Packet support renewals will change with Support Renewal processing being transitioned to Oracle's process.
If your support contract expired before October 30, 2013 and you did not complete the support renewal process prior to that date, an Oracle Support Sales Representative will contact you beginning in late November 2013; otherwise our practice is to contact customers 90 days in advance of the expiration of the current support term to discuss the renewal.
During the transition, you will continue to be supported—even if your support contract expires during this transitional period—as long as you had an active support contract as of June 1, 2013 and did not explicitly terminate your support agreement.
Please contact us directly via our Acme Packet support renewals email address, firstname.lastname@example.org, if you have any questions about the support renewal process and transition.