The same support team who supported Acme Packet’s products continues to do so today. You should continue to use the same support channels you have been using, whether it is online, phone support, or through your customer representative. Support phone numbers and website links remain the same.
As we progress through the integration of Acme Packet Support within Oracle Customer Support we will provide advance notice to you about any changes.
|Telephone||1.781.756.6920 (toll) |
1.866.226.3758 (toll free)
Beginning in late October 2013 the process for Acme Packet support renewals will change. Support Renewal processing will transition to Oracle’s process in late November 2013.
If your support contract expires before October 30, 2013 and you do not complete the support renewal process prior to that date, an Oracle Support Sales Representative will contact you beginning in late November 2013; otherwise our practice is to contact customers 90 days in advance of the expiration of the current support term to discuss the renewal.
During the transition, you will continue to be supported—even if your support contract expires during this transitional period—as long as you had an active support contract as of March 1, 2013 and have not explicitly terminated your support agreement.
Please contact your Acme Packet Sales Rep if you have any questions about the support renewal process and transition.