Support for Agile and Cimmetry Products

 
 

Your point of contact for Agile product support and Cimmetry Autovue product support is through the Oracle Global Customer Support (GCS) systems and no longer through the Agile or Cimmetry support mechanisms.

 
 

Support Requests


Product Support Portal Telephone
Agile 9, Eigner, Prodika, Advantage My Oracle Support Oracle Support Hotlines
Cimmetry Autovue My Oracle Support Oracle Support Hotlines
 
 

Support Policies

For details on the Support policies for the Agile and Cimmetry AutoVue products, please refer to Oracle's Support Policy at and click on the PDF titled 'Oracle's Technical Support Policies'.

 
 

AutoVue Product Documentation

Documentation downloads for the AutoVue product lines (including AutoVue and VueLink) are available through the Oracle Technology Network (OTN).

 
 

Support Renewals

Beginning September 1, 2008, Cimmetry Autovue renewals are no longer being processed through the Cimmetry systems and will be transitioned to the Oracle systems beginning in early December 2008. However, you will continue to be supported—even if your support expires during this transitional period—as long as you have an active support contract or you received a Cimmetry support invoice prior to September 1, 2008.

Beginning December 1, 2007, Agile renewals will no longer be processed through the Agile systems and will be transitioned to the Oracle systems beginning in early January 2008. However, you will continue to be supported—even if your support expires during this transitional period—as long as you have an active support contract or you received a Agile support invoice prior to December 1, 2007.

Information about the migration of support offerings to the Oracle support offerings will be communicated to all customers at a later date.

For more information about the Oracle Support Offerings, please go to http://www.oracle.com/support/index.html.

 
 

Oracle Lifetime Support Policy

Oracle protects Agile and Cimmetry customer investments with Lifetime Support
Furthering our commitment to Agile and Cimmetry customers, Oracle is proud to announce defined support timeframes for Agile and Cimmetry products and releases and the application of the Lifetime Support Policy to a number of Agile and Cimmetry products and releases. Refer to the Lifetime Support brochure for specific release information.

 
 

Services and Sales

Agile customers and partners: Please use your existing contacts for professional services and sales.

 
 
Oracle 1-650-633-4490
Toll free in the United States1-800-633-0925
       (Toll Free in the U.S.)
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