Effective 02-Mar-2009, the initial point of contact for AVT product support is now through the Oracle Global Customer Support (GCS) systems and infrastructure and no longer through the AVT support hotline, e-mail, or support portal. Please discontinue using the AVT hotline, support portal, and e-mail for customer support as of that date.
Beginning December 1, 2008, you will no longer go through AVT to renew your support contract. This process will be transitioned to Oracle Support Sales, with processing resuming in February 2009. However, you will continue to be supported—even if your support expires during this transitional period—as long as you have an active support contract or you have received an AVT support invoice as of December 1, 2008.
If your support term has already expired, an Oracle Support Sales Representative will contact you beginning in February, otherwise our practice is to contact customers 90 days in advance of the expiration of the current support term to discuss the renewal.
Oracle will work with you to migrate your support contract to a standard Oracle support offering and a standard Oracle support contract. Please note that Oracle will not be renewing contracts for the AVT support services and instead your support will be migrated to an Oracle Support offering. The Oracle contract will then govern the support services for the next term.