Effective December 17, 2007, the initial point of contact for Bharosa product support is through the Oracle Global Customer Support (GCS) systems and infrastructure and no longer through the Bharosa support hotline or through the Bharosa support email address.
Logon to Oracle MetaLink to open new technical issues or track existing issues.
Beginning October 1, 2007, you will no longer go through Bharosa to renew your support contract. This process will be transitioned to Oracle Support Sales, with processing resuming in early December. However, you will continue to be supported—even if your support expires during this transitional period—as long as you have an active support contract or you received a Bharosa support invoice prior to October 1, 2007.
If your support term has already expired, an Oracle Support Sales Representative will contact you beginning in December, otherwise our practice is to contact customers 90 days in advance of the expiration of the current support term to discuss the renewal.
Oracle will work with you to migrate your support contract to a standard Oracle support offering and a standard Oracle support contract. The Oracle contract will then govern the support services for the next term. Please note that Oracle will not be renewing contracts for the Bharosa support services.
As the transition is completed, an Oracle Support Sales representative will contact you about your renewal.
ORACLE LIFETIME SUPPORT POLICY
Oracle protects Bharosa customer investments with Lifetime Support
Furthering our commitment to Bharosa customers, Oracle is proud to announce defined support timeframes for Bharosa products and releases and the application of the Lifetime Support Policy to a number of Bharosa products and releases. Refer to the Lifetime Support brochure for specific release information.