Effective April 24, 2014 at 5 pm US Pacific Time, the point of contact for BigMachines product support will be through Oracle Customer Support and "My Oracle Support," Oracle's Support portal. Support will no longer be provided through the BigMachines support hotline, email, or the BigMachines support portal. Please discontinue using the BigMachines support mechanisms as of that date.
The same support team who supported BigMachines’ products continues to do so today. You should continue to use the same support channels you have been using, whether it is online, via email, voicemail, or through your customer representative. All Support contact channels remain the same.
As we progress through the integration of BigMachines Support within Oracle Customer Support we will provide advance notice to you about any changes.