Effective March 31, 2008, the initial point of contact for Bridgestream product support is through the Oracle Global Customer Support (GCS) systems and infrastructure and no longer through the Bridgestream support hotline or the support email address. Please discontinue using the Bridgestream support mechanisms.
Beginning December 1, 2007, you will no longer go through Bridgestream to renew your support contract. This process will be transitioned to Oracle Support Sales, with processing resuming in January 2008. However, you will continue to be supported—even if your support expires during this transitional period—as long as you have an active support contract or you received a Bridgestream support invoice prior to December 1, 2007.
If your support term has already expired as of December 1, 2007 and you have not been contacted regarding a renewal, an Oracle Support Sales Representative will contact you beginning in January 2008, otherwise our practice is to contact customers 90 days in advance of the expiration of the current support term to discuss the renewal.
Oracle will work with you to migrate your support contract to a standard Oracle support offering and a standard Oracle support contract. Please note that Oracle will not be renewing contracts for the Bridgestream support service and instead your support will be migrated to a standard Oracle Support offering. The Oracle contract will then govern the support services for the next term.
For more information about the Oracle Support Offerings, please go to http://www.oracle.com/support/index.html.
As the transition is complete, an Oracle Support Sales representative will contact you about your renewal.
Oracle protects Bridgestream customer investments with Lifteime Support
Furthering our commitment to Bridgestream customers, Oracle is proud to announce defined support timeframes for Bridgestream products and releases and the application of the Lifetime Support Policy to a number of Bridgestream products and releases. Refer to the Lifetime Support brochure for specific release information.
Bridgestream customers and partners: Please use your existing contacts for professional services and sales.