Effective July 28, 2008, the initial point of contact for Captovation product support is now through the Oracle Global Customer Support (GCS) systems and infrastructure and no longer through the Captovation support hotline and email. Please discontinue using the Captovation hotline, and email for customer support as of that date.
Beginning April 1, you will no longer go through Captovation to renew your support contract. This process will be transitioned to Oracle Support Sales, with processing resuming in July 2008. However, you will continue to be supported—even if your support expires during this transitional period—as long as you have an active support contract or you received a Captovation support invoice prior to March 31, 2008.
If your support term has already expired, an Oracle Support Sales Representative will contact you beginning in July, otherwise our practice is to contact customers 90 days in advance of the expiration of the current support term to discuss the renewal.
Oracle will work with you to migrate your support contract to a standard Oracle support offering and a standard Oracle support contract. Please note that Oracle will not be renewing contracts for the Captovation support service and instead your support will be migrated to a standard Oracle Support offering. The Oracle contract will then govern the support services for the next term.