Effective March 9, 2009, access to ClearApp product support will be through the standard Oracle Support processes and systems and no longer through the ClearApp support hotline, email, or support portal. Please discontinue using the ClearApp support mechanisms as of that date.
Beginning 1-Nov-2008, you will no longer go through ClearApp to renew your support contract. This process will be transitioned to Oracle Support Sales, with processing resuming in January 2009. However, you will continue to be supported—even if your support expires during this transitional period—as long as you have an active support contract or you received a ClearApp support invoice prior to 1-Nov-2008.
If your support term has already expired, an Oracle Support Sales Representative will contact you beginning in January, otherwise our practice is to contact customers 90 days in advance of the expiration of the current support term to discuss the renewal.
Oracle will work with you to migrate your support contract to a standard Oracle support offering and a standard Oracle support contract. Please note that Oracle will not be renewing contracts for the ClearApp support services and instead your support will be migrated to a standard Oracle Support offering. The Oracle contract will then govern the support services for the next term.
For more information about the Oracle Support Offerings, please go to http://www.oracle.com/support/index.html.
As the transition is complete, an Oracle Support Sales representative will contact you about your renewal.