Support for Collective Intellect Products Effective December 3, 2012, the point of contact for Collective Intellect support will be through Oracle Customer Support and My Oracle Support and no longer through the Collective Intellect support hotline or email address. SUPPORT REQUESTS Logon to My Oracle Support to open new technical issues or track existing issues. To contact Oracle Support by phone, refer to the list of Oracle Support Hotlines and Support Contact Information for your country.