Effective June 28, 2010, support for the Convergin products transitioned to My Oracle Support and the Oracle support hotlines. Please use the information below for access to support for the Convergin products.
Beginning 31-May-2010, you will no longer go through Convergin to renew your support contract. This process will be transitioned to Oracle Support Sales, with processing resuming in June. However, you will continue to be supported—even if your support expires during this transitional period—as long as you have an active support contract or you have received a Convergin support invoice as of 31-May-2010 .
If your support term has already expired, an Oracle support sales representative will contact you beginning in June, otherwise our practice is to contact customers 90 days in advance of the expiration of the current support term to discuss the renewal.
Oracle will work with you to migrate your support contract to a standard Oracle support offering and a standard Oracle support contract. Please note that Oracle will not be renewing contracts for the Convergin support services and instead your support will be migrated to an Oracle Support offering. The Oracle contract will then govern the support services for the next term.
For more information about the Oracle Support Offerings, please go to http://www.oracle.com/support/index.html.
As the transition is complete, an Oracle Support Sales representative will contact you about your renewal.