Effective August 18, 2014, the point of contact for Corente product support will be through Oracle's Support portal, My Oracle Support, and no longer through the Ticketing function in App Net Manager, the Corente telephone number, or via email (CorenteSupport_ww@oracle.com). Please discontinue using the Corente support mechanisms as of that date.
The same support team who supported Corente’s products continues to do so today. You should continue to use the same support channels you have been using, whether it is online through the App Net Manager, via email, by telephone, or through your customer representative. All Support mechanisms remain the same.
As we progress through the integration of Corente Support within Oracle Support we will provide advance notice to you about any changes.
|Support Portal||Continue to use App Net Manager to submit support tickets|
|CorenteSupport_ww@oracle.com (effective April 25, 2014)|
|Telephone||1.888.783.0383, press 2 for Support|