Effective April 2, 2012, 8:00 AM local time, the initial point of contact for FatWire product support is through Oracle Customer Support and My Oracle Support and no longer through the FatWire support systems. Please discontinue using the FatWire support mechanisms as of that date and time.
Logon to My Oracle Support to open new technical issues or track existing issues. To contact Oracle Support by phone, refer to the list of Oracle Support Hotlines and Support Contact Information for your country..
Beginning September 1, 2011, you will no longer go through FatWire to renew your support contract. This process will be transitioned to Oracle Support Sales, with processing resuming in December, 2011. However, you will continue to be supported—even if your support expires during this transitional period—as long as you have an active support contract or you have received a FatWire support invoice as of September 1, 2011.
If your support term has already expired, an Oracle Support Sales Representative will contact you beginning in December, 2011, otherwise our practice is to contact customers 90 days in advance of the expiration of the current support term to discuss the renewal.
Oracle will work with you to migrate your support contract to Oracle Premier Support and an Oracle License and Services Agreement to govern the next support term. Please note that Oracle will not be renewing contracts for the FatWire support programs and instead your support will be migrated to Premier Support. For more information about the Oracle Support Offerings, please go to http://www.oracle.com/us/support/index.html. As the transition is complete, an Oracle Support Sales representative will contact you about your support renewal.